Unfortunately, from the moment we arrived, I never really felt welcome. Quite the opposite – during several interactions with the staff, I felt more like an inconvenience than a guest.
In the morning, we wanted to use the gym, but it was extremely cold with a very unpleasant cold airflow. We asked the staff three times if something could be done, but nobody reacted. Eventually, I went to reception myself. Instead of trying to help or check the situation, the receptionist responded in a very unfriendly and dismissive manner, insisting there was no cold airflow. The gym was so uncomfortably cold that I decided not to use it at all.
Breakfast was another disappointment. Many tables were covered with used plates, cups and dishes, and we had to ask for a table to be cleared before we could sit down. The breakfast area looked messy and poorly managed.
For a hotel presenting itself as a five-star property, I find this level of service very disappointing. A beautiful location and design cannot compensate for a lack of hospitality and attentive service. Unfortunately, I left feeling unwelcome and would not choose to stay here again.