Hotel Plaza Las Americas Cali

Property class: 3.5
Hotel with outdoor pool, near Chipichape Shopping Center

Choose dates to view prices

Featuring a rooftop terrace, Hotel Plaza Las Americas Cali puts you within a 10-minute drive of Chipichape Shopping Center. Guests can indulge in mani/pedis, and La Rioja serves breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a fitness center are other features.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Free breakfast
  • Airport transfer
  • Pet friendly
  • Free parking
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Single Room

A neatly made bed with a white comforter and a beige skirt, a bedside table with a plant, a mirror, and a small drawer unit.

Standard Single Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

A hotel room with a bed, a desk, a chair, a sofa, and a balcony with a view.

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

A hotel room with a bed, desk, TV, and a shower area.

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

A hotel room with two beds, a bathroom visible through an open door, and a framed picture on the wall.

Standard Twin Room

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Junior Suite, Jetted Tub

A hotel room with a bed, a desk, two wooden chairs, a coffee table, and a large window with a view of the outside.

Junior Suite, Jetted Tub

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

A hotel room with a bed, a desk with a laptop, a TV, and a window with curtains.

Standard Double Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

A hotel room with two beds, a TV, and a desk.

Family Room

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Large Twin Beds

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About the neighborhood

Map
Calle 21 No. 3N-34, Valle del Cauca, Cali, 760044

What's nearby

  • Torre De Cali - 8 min walk - 0.7 km
  • Bulevar del Río - 10 min walk - 0.9 km
  • La Ermita Church - 12 min walk - 1.0 km
  • Caicedo Square - 13 min walk - 1.1 km
  • Centenario Commercial Center - 17 min walk - 1.4 km

Getting around

  • Alfonso Bonilla Aragon Intl. Airport (CLO) - 30 min drive
  • Dauga Station - 47 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Four Points by Sheraton Cali - ‬12 min walk
  • ‪Panadería Y Pastelería Kuty - ‬6 min walk
  • ‪Restaurante Coco Loco - ‬9 min walk
  • ‪Sandwich Qbano C.C. Élite - ‬11 min walk
  • ‪Con Sabor Restaurante - ‬8 min walk

About this property

Hotel Plaza Las Americas Cali

  • Featuring a rooftop terrace, Hotel Plaza Las Americas Cali puts you within a 10-minute drive of Chipichape Shopping Center. Guests can indulge in mani/pedis, and La Rioja serves breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a fitness center are other features.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • 54 rooms

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Parents must have child's birth certificate and photo ID*
    • No cribs (infant beds)

Pets

    • Pets allowed*

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Smoke-free property

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Reviews

Hotel Plaza Las Americas Cali Reviews

7.4

Good

7.4

Cleanliness

7.0

Location

7.6

Staff & service

6.4

Property conditions & facilities

Reviews

Verified review

10/10 Exceptional

Great value, location and amenities. Pool,gym, safe in room,Sauna, spacious rooms. Minor maintenance issues visible but acceptable. Very close to Occidental Hospital. Great for the budget mindset.
Verified review

2/10 Poor

We expected to have a good experience since the place has several positive reviews. However, what we experienced was completely disappointing. On the first night, the room we booked for my mom and her husband had a serious issue with the air conditioning. During the night, it started leaking so badly that it felt like it was raining inside the room, which was very uncomfortable and alarming. When we reported it at the front desk, the staff member was kind, apologized, and told us that if we came back, we would receive an “excellent discount” and that the experience would be different. We decided to give them a second chance, but unfortunately, that was not the case. The so-called discount turned out to be minimal (around $10), and when I compared prices on Expedia, I found cheaper rates even without that “offer,” so there was really no compensation at all. Additionally, we were initially assigned the same room from the previous day, which had not been cleaned. We had to go back to the front desk again to request a different room. In the new room, we encountered more issues: there were no towels, no soap, no shampoo, and although the air conditioning turned on, it did not cool. Overall, the customer service was poor, and our experience as tourists was very negative. We do not recommend this place, as it does not meet basic standards of quality or service.
Verified review

10/10 Exceptional

Excellent stay
Verified review

8/10 Very good

B
Verified review

8/10 Very good

Rggh
Verified review

10/10 Exceptional

The personal that works there are very nice
Verified review

10/10 Exceptional

Excelente
Verified review

10/10 Exceptional

Very nice
Verified review

2/10 Poor

The hotel needs more maintenance. Everything looks old and some parts very dirty.
Verified review

2/10 Poor

Certainly! Here’s a revised version of your message: --- I have stayed in many hotels, but I have never had an experience like the one we had at this hotel. The facilities were dirty, including the pool and the gym, and the jacuzzi was broken. When we asked for a wine opener, we were told that none were available. The hair dryer was broken, the fridge was old and malfunctioning, and the pool towels were worn out and had holes. We initially booked for three days but decided to leave after two days because we didn't feel safe at the hotel. Despite this, we were not given a refund for the third night. When we checked out yesterday, we were charged $200 for allegedly dirty towels and bed sheets, even though they were old and had holes. We requested to speak with the manager, but after waiting for an hour, we were told that she was in a meeting and unavailable. This has been the worst experience I have ever had at a hotel. --- Let me know if you need any further information. I would like Expedia to refund the extra night and the money the hotel debited from my credit card
Verified review

4/10 Fair

La ubicación es buena si deseas pasear por el centro. Pero las habitaciones estan en malas condiciones, el elevador pareciera sin mantenimiento.
Verified review

10/10 Exceptional

Muy satisfecha con la estadía y el personal muy amable!!
Verified review

4/10 Fair

J’ai récemment séjourné dans cet hôtel. Je tiens d’abord à souligner l’excellent accueil de l’ensemble du personnel, toujours aimable, professionnel et disponible. Le petit-déjeuner était également parfait, varié et de très bonne qualité. Cependant, plusieurs points méritent une amélioration. Lors de mon arrivée, j’ai dû régler un supplément de TVA alors que ma réservation avait été effectuée et payée en ligne, ce qui a été une mauvaise surprise. La chambre était confortable et le lit de bonne qualité, mais la climatisation était extrêmement bruyante et présentait une fuite d’eau qui tombait directement sur le bureau. Dans la salle de bain, les distributeurs de savon étaient vides ; seuls deux petits flacons étaient fournis et se sont épuisés après deux utilisations. L’abattant des toilettes était mal fixé et bougeait fortement lorsqu’on s’asseyait. De plus, le flexible de douche est très usé et mériterait d’être remplacé. Concernant les équipements de bien-être, le sauna et le hammam n’étaient pas en service pendant mon séjour. La piscine était un peu sale et il n’y avait ni chaises longues ni transats permettant de se détendre confortablement. En résumé, le personnel et le petit-déjeuner sont de véritables points forts, mais plusieurs aspects liés à l’entretien et aux équipements devraient être améliorés afin que l’expérience soit à la hauteur des attentes.
Verified review

10/10 Exceptional

Muy amplio y bonito el personal muy amable
Verified review

6/10 Good

La cama muy vieja, el ascensor que da miedo
Verified review

2/10 Poor

En mucho, pero mucho tiempo, es el peor hotel que en que hemos estado. Ese lugar parece abandonado, embargado o algo así. El personal pésimo y el servicio malísimo. De verdad ese hotel daña todo el viaje.
Verified review

2/10 Poor

Las fotos presentadas no son actualizadas, hubo que cambier de habitacion dos veces. La primera no tenia agua caliente, la segunda el aire acondicionado no funcionaba en la tercera habitacion el televisor tenia problemas con el sonido. El area de la piscina estaba sucia y con pmumas de palomas. La puerta de la habitacion hubo que ponerle un papel a la cerradurra porque tenia un orificio y te podian observar desde afuera. No recomiendo ese hotel bajo ninguna circunstancia. Deben remodelarlo por completo.
Verified review

2/10 Poor

no trabajaba el aire, no habia agua para comprar para tomar la chapa del hotel edtaba rota
Verified review

6/10 Good

No
Verified review

10/10 Exceptional

muy buena la atencion
Verified review

6/10 Good

i like the staff they were very friendly. also i did the the massage and spa service.
Verified review

8/10 Very good

Nice place no privacy

The hotel is nice, well maintained and clean, the staff very friendly and helpful. The room it self at least the one I have, has no privacy you can hear every conversation from next room, and that is part because it has glass walls facing the street but it is a gap o about 8 inches between the outside wall and the interior wall, you could literally see the room next door thru this gap. Yes is partially covered but if you are tall or get on a chair could see the other side. So privacy is none. Now other than that bed is very comfortable and the room as the rest of the facility is very very clean. I do recommended yes.
Verified review

8/10 Very good

Me parece muy bien, tienen un precio, económico y su personal es atento,en la limpieza,son constantes y están dispuestos a brindar un buen servicio te ayudan a movilizarte y te brindan una buena atención.
Verified review

6/10 Good

Toilet is running water. No hanger for cloth hanging. Furniture are cheapy . Staff are not friendly.
Verified review

2/10 Poor

Once I arrived at the hotel they said that I did not have a reservation at the hotel and that travelocity did not contact the hotel for a reservation for Ramon Otero. That I souls go yo a diferent hotel because they were full and that they could not help me. I show them my reservation confirmation and the person at the front desk didnt even looked at the computer to verify my confirmation with travelocity. I got very sad and angra and I told the person at the front desk that if they were gong to chase me from the hotel they had to make acomodations for me and my wife in another hotel and they had to pay for my stay there. I keeped insisting that I was not living the hotel because Im a american tourist that thrusted that my reservation was going to be honered. After 30 minutes a supervisor came to me saying that they had found a room justo like I had reserved and that I had to wait while they cleaned the room. I waited about an hour before I could center the room. Once in the room I had to go back yo the front desk and telled them that the tv remote control wasent working and they send a person to replace the batterys. The A/C over our bed wasent working it was only blowing hot air. My wife and me decided to the hotel swiming pool and we could not get in because the water was derty and had a bad smell. So we could not get in. We decided to take a shower and the shower door had some roller guide missing and almost the glass Door came off the track. There were 2 slidding doors a