Verified review
2/10 Poor
Brian
Nov 24, 2024
I booked my stay at serene resort online, approximately 4-5 days in advance, using an online travel company. I called approximately one hour before arriving at the hotel for my scheduled stay and the manager told me he canceled my reservation. The manager had very limited Ability to communicate in English. I arrived to the resort only to discover the manager refused to rent me a room and said he canceled my reservation. He then sent me to another hotel where I had to pay for a room. The next hotel was horrible. No tv, no air conditioning, bed had torn sheets, the kitchen was so dirty and tourist had loud music playing.
After checking the travel website online, I realized the reservation was never canceled and the money had been paid to the hotel. I called the hotel, serene resort, to have a refund and the manager refused and said he canceled my reservation. I contacted expedia.com Who stated they are unable to speak with the property directly and cannot dispute the charges. I have disputed the charge directly with my credit card company.
Lesson learned… If you were traveling to Nepal, do not schedule anything online. This includes excursions, hotels, and other amenities throughout the city. Travel directly to the location or speak with somebody directly. Online services are obviously lacking. Amenities know you are a short traveler and have no problem taking your money and waiting for you to leave the country with little to no recourse. DO NOT book at this resort!
