Worst experience I've ever had. I booked two rooms; they only had one, and I had to drive around the town with two small kids at 2 AM trying to find another hotel. I called 3 times. The first time, they couldn't even find my reservation. The second time, the call quality was really poor. The third time, I was finally able to speak with someone at the hotel; the person was extremely unpleasant and didn't care about the fact that I booked two rooms. All they could answer was, "I only have one room available". I tried multiple times to tell them I booked two rooms and that I have it all registered. After reaching out via the Hotels.com app, I was told by customer service that everything was all set, but it turned out it wasn't, and they really had only one room, though I booked two. The worst part was not the issue itself, but the lack of care and empathy.