Grand Oasis Cancun Todo Incluido

Property class: 5 and above
Luxury beachfront hotel with spa, near Delfines Beach

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Grand Oasis Cancun Todo Incluido is a great choice for your beach stay in Cancun. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and mani/pedis. Dining choices include 8 restaurants and the 8 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious hotel include a marina, a nightclub, and a free kid's club.

Reviews

5.4 out of 10

Popular amenities

  • Pool
  • Spa
  • Free parking
  • Internet access
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Grand Standard Non Refundable Room, hasta 2 niños comen y se hospedan gratis

A hotel room with a large bed, a dining area, and a view of the outdoors.

Grand Standard Non Refundable Room, hasta 2 niños comen y se hospedan gratis

  • 21 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Standard Room, hasta 2 niños comen y se hospedan gratis

A hotel room with a large bed, a dining area, and a view of the outdoors.

Grand Standard Room, hasta 2 niños comen y se hospedan gratis

  • 21 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Sunset View Room, hasta 2 niños comen y se hospedan gratis

Room

Grand Sunset View Room, hasta 2 niños comen y se hospedan gratis

  • 21 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Garden Terrace Room, hasta 2 niños comen y se hospedan gratis

Room

Grand Garden Terrace Room, hasta 2 niños comen y se hospedan gratis

  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Ocean View Room, hasta 2 niños comen y se hospedan gratis

Room

Grand Ocean View Room, hasta 2 niños comen y se hospedan gratis

  • Ocean view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the neighborhood

Map
Blvd. Kukulcan, Km. 16.5, Cancun, QROO, 77500

What's nearby

  • Oasis Arena - 1 min walk - 0.0 km
  • Nichupté Lagoon - 3 min walk - 0.3 km
  • Maya Museum of Cancun - 9 min walk - 0.8 km
  • Aquaworld - 10 min walk - 0.8 km
  • Iberostar Cancun Golf Course - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive
  • Tulum Intl. Airport (TQO) - 146 min drive

Restaurants

  • ‪Tatish Restaurant - ‬3 min walk
  • ‪Tun-kul - ‬10 min walk
  • ‪Havana Sports Bar - ‬1 min walk
  • ‪La Placita - ‬2 min walk
  • ‪Coyote Loco - ‬3 min walk

About this property

Grand Oasis Cancun Todo Incluido

  • Grand Oasis Cancun Todo Incluido is a great choice for your beach stay in Cancun. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and mani/pedis. Dining choices include 8 restaurants and the 8 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious hotel include a marina, a nightclub, and a free kid's club.

All inclusive details

  • This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All meals and snacks included
    • In-room minibar (some restrictions)

Lessons/classes/games

    • Aerobics
    • Cooking
    • Dancing
    • Pilates
    • Yoga

Entertainment

    • Onsite entertainment and activities
    • Access to onsite nightclubs
    • Onsite live performances

At a glance

Hotel size

    • 1378 rooms
    • Arranged over 6 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 25

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • WiFi in public areas*
    • WiFi in rooms*

Parking

    • Free onsite self parking

Other information

    • Designated smoking areas (fines apply)

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Reviews

Grand Oasis Cancun Todo Incluido Reviews

5.4

6.2

Cleanliness

7.4

Location

6.0

Staff & service

5.8

Property conditions & facilities

Reviews

Verified review

2/10 Poor

I was very disappointed I will never go to Oasis again
Verified review

2/10 Poor

This place costumer service is awful , will cancel your reservation if you don’t check in on time so if you flight is delayed which is out of your control you loose all your money . I paid for 5 nights and I called the hotel to notify them and they didn’t care and wouldn’t refund me my money . Expedia costumer service stated they should of not cancel my reservation .
Verified review

2/10 Poor

Staff was really rude in person, before it i try contact them and they didnt answer the my phone call, they didnt reply my whats up. Also when I arrive in the hotel they didnt answer any of my questions, and asked me to contact expedia to help me with everything. in the other words, or you book direct by their web site or they didnt support your. They dont care about customer satisfaction if you are a expedia customer
Verified review

2/10 Poor

Hice la reserva en Expedia que indicaba que era Todo Incluido! Al llegar la hotel nos dijeron que la reserva que les aparecia en el sistema no incluía alimentación. Tuvimos que pagar mas de $500 me parece que Expedia hace una estafa con lo que ofrece. Me comuniqué con ellos por medio de chat y pésimo servicio al cliente, lejos de resolver y ayudar me dijeron que no se hacian responsables. Consejo: NO RESERVEN CON EXPEDIA
Verified review

2/10 Poor

nunca me dieron el todo incluido,solo desayuno incluido y tube que pagar 3800 pesos mexicanos para el todo incluido
Verified review

6/10 Good

Me encantó el hotel y las diferentes actividades. Había reservado un todo incluído y cuando llegue me dicen que solo desayuno (publicidad engañosa de expidia) Era mi cumpleaños y tarde 3 horas tratando de resolver y no obtuve éxito así que como ya era muy tarde solo pagué el daypass de bebidas y la pasamos muy bien en los show si regresaré al Hotel pero reservando directo con ellos ❤️ como es un hotel con muchas habitaciones las filas para los restaurantes son por lo menos de 30 min de espera.
Verified review

2/10 Poor

Absolutely the worst all-inclusive resort I have ever stayed in Mexico. I have never had such a bad experience. My girlfriend and I visited in early August 2021. For starters the place was udner staffed but given the nature of the pandemic it was understandable but regardless the staff was rude which is so different than the norm in mexcio. The buffets woom 30-60 mins every morning to enter for breakfast. The Food was rather cheap and low quality. The snack bars around the pools had the most horraneous options I ahve ever seen. There ould be giant tubs of pre-cooked chicken tenders that would just lay there all day until people ordered them. The drinks at this resort were beyond terrible. There was no premium liquor what so ever and all that the rest used was cheap local booze. They never measured their drinks which made the cocktails so strong it was unenjoyable. The rooms were the worst part of this all. The shower did not go past a luke warm heat, I woke up with bed bug bites almost every night, the cleanign service would only come clean the rooms once every two nights, there was no safe to lock your valuables up and the AC was broken so unless you left it at full blast it would be an incredibly loud noise that made it hard to sleep, so we went to bed in MEXICO with sweaters and sweat pants. Lastly, the beach was covered in algae. Please for the sake of your hard-earned dollar NEVER and I mean NEVER visit this resort. It was a great location 20 years ago but not anymore.
Verified review

4/10 Fair

Las instalaciones se ven descuidadas. La ducha dio muchos problemas y varias veces nos quedamos sin agua en la habitacion.
Verified review

2/10 Poor

We purchased threw orbitz Allexclusive and when we got to check in they told us we don’t have anything we are Beaty upset and demanding some of our money back for a falls advertisement
Verified review

2/10 Poor

I was very disappointed that I purchased for all inclusive through Orbitz snd nothing was included! False advertising. Also the hotel gave room access to our room to a whole another family!
Verified review

2/10 Poor

El hotel a decaído en fatal desde la calidad de comida hasta la atención del personal. terrible , Expedia te vende todos incluído pero no es cierto me cobraron casi $500 más por la estadía , la playa llena de sargazo vas a los bares y no tienen nada de lo que pides y los bartenders enojados , no tienen ni salsa soya para el sushi. La verdad terrible experiencia ! Expedia no se hace responsable ya que usa terceros para sus caras de paquetes y el perjudicado es uno no es lo que te ofrecen totalmente decepcionada .
Verified review

10/10 Exceptional

XD
Verified review

4/10 Fair

The pool and beach were very nice. We enjoyed the adult pools. The beds there were nice. We were disappointed at most everything else. - They were missing two toliet seats at a restroom. -We waited approximately 2 hours to check in. - All inclusive means that breakfast was included. We needed to spend approximately $700 more to include the other meals and drinks. I have never gone to an all-inclusive resort that just included breakfast. -The bathroom had a frosted block wall between the toilet and the bed. I ended up using the restroom with the light out so the other person could see me. - It states that refrigerator is stocked, but if you want more of anything you have to pay for room service to bring it. This includes water which is needed to brush with. -Service was slow at all but one restaurant. The Italian restaurant had excellent service. -The restaurants were out of ice most days. -There was a sign saying that they were not responsible for theft and to use the safe. The safe did not have a lock and I heatd on our last day you had to go to the desk and buy a lock.
Verified review

2/10 Poor

I paid all inclusive to Expedia & hotel said no
Verified review

2/10 Poor

Les recomiendo el RIU... en realidad el gran oasis Cancun le falra mucho para hacer TODO INCLUIDO. Las porciones de los alimentos muy poco, la entrada al antro del hotel es tedioso el vigilante te hace q esperes como 1 hora. En realidad es la primera y ultima vez que me hospedo en ese lugar... queria ahorrar 3mil pesos y sali perdiendo... sin duda mi proxima vez sera en el RIU. No vuelvo a elegir el Gran oasis Cancun.
Verified review

4/10 Fair

Todo está muy lejos,no descansas por caminar tanto , para comer, tomar algo , ir al baño y luego vas a tu habitación y no funciona tu tarjeta opssss y otra vez ir a hacer una fila de una hora para que te la activen y vuelves a ir a tu habitación y sigue sin funcionar .. no volveré a hospedarme aho
Verified review

8/10 Very good

Atención a elevadores.

Deben ponerle atención a los elevadores pues son muy lentos y en la mayor parte de nuestra estadía uno de ellos no funcionó. Toda nuestra estancia la pasamos subiendo y bajando escaleras hasta el 5to piso.
Verified review

10/10 Exceptional

Excelente Grand Oasis

Excelente estancia, muy buena la actitud de todos los meseros.
Verified review

2/10 Poor

Probablemente el peor hotel de Cancun

Dificilmente puedo comentar algo positivo, tal vez la alberca y playa que estan bien. Check-in pesimo, casi 2 horas para que nos entregaran la habitacion, aunque habia poca gente. Todos los restaurantes muy malos (incluso Bahia Steak house que requiere reservacion, y que en apariencia esta bien). Es pura comida congelada industrial sin sabor.. Durante mi estancia, fui varias veces a recepcion porque mi tarjeta para entrar a la habitacion estaba desactivada. El dia del check out, despues de desayunar me paso otra vez, pero segun era la chapa que ya no tenia pila, y solo una persona de mantenimiento podia ayudarme, y no estaba en este momento. Lo unico que me dijeron los empleados era que siempre les pasaba etc.. Esperé 1h30 y perdi mi vuelo. Todo mal de inicio a final, por un precio muy elevado..
Verified review

2/10 Poor

El PEOR servicio que he recibido en mi vida. Las instalaciones están aceptables, pero el servicio es algo en serio, TERRIBLE!!!
Verified review

8/10 Very good

Chambre propre et confortable. Personnel très courtois et accueillant. Bonne nourriture. Site très grand. Plage et mer superbe. Site sécuritaire.
Verified review

10/10 Exceptional

Muy rico el buffet, instalaciones muy seguras, el servicio del personal es excelente el trato que te dan es un 100 % amable
Verified review

10/10 Exceptional

Muy bonito
Verified review

10/10 Exceptional

No problem. Todo fue estupendo. Creo que vanos a volver.
Verified review

10/10 Exceptional

Excelente el servicio, todo el personal es muy exigente y amable, me volveria a hospedar en este hotel