Disappointing Stay – Not Worth the Premium Price
I paid a premium rate expecting the cleanliness, comfort and service associated with DoubleTree by Hilton. Unfortunately, the experience fell well below expectations.
The shared parking arrangement raised concerns about security, with little reassurance about how well the area was monitored.
At 11 pm, halfway through my shower, I discovered that both the shampoo and shower gel were empty. I had to interrupt my shower and call housekeeping. This is basic room preparation that should have been checked before check-in.
Even worse, the working chair had visible MOLD, making it uncomfortable and unhygienic to use. This raises serious questions about housekeeping inspections and room maintenance.
Overall, the room did not feel clean, comfortable or properly maintained. These are basic expectations, not luxury extras.
For a hotel carrying the Hilton name and charging premium rates, this standard of delivery is unacceptable. Management needs to review its housekeeping, maintenance and parking security arrangements.
A premium price should come with premium standards. This stay simply did not deliver.