I booked a one-night stay in Wildwood, NJ through Hotels.com with full intent to stay at the property. While en route, I called the front desk and was told that early check-in was available for $20 and that a room was ready. Based on that assurance, I proceeded to the hotel. However, when I arrived, the same staff member stated the room was not ready and changed the parking fee to $25. While discussing this change, another guest entered and expressed surprise at how we were being treated. The staff member then began arguing with both of us, creating a tense and uncomfortable atmosphere. I no longer felt safe staying at the property. My father, who was with me, also voiced concern about the lack of professionalism. I immediately contacted Hotels.com and explained that due to the behavior of the hotel staff, I no longer felt safe or welcomed and chose not to check in. Hotels.com made two attempts to resolve the issue, but the property refused a refund. I am requesting a chargeback for services not rendered. I did not stay at the hotel, did not receive the agreed-upon accommodations, and was met with a hostile environment. Given the circumstances, I believe a full refund is warranted.