Four Points by Sheraton Surabaya, Tunjungan Plaza

Property class: 4
Central hotel with outdoor pool, connected to the convention center, near Tunjungan Plaza

Choose dates to view prices

Four Points by Sheraton Surabaya, Tunjungan Plaza puts you within a 15-minute drive of Tunjungan Plaza and Pakuwon Mall. Guests can take a dip in the outdoor pool or grab a bite to eat at Le Petit Cafe, which serves light fare. Other features include a bar/lounge, a 24-hour fitness center, and a fitness center.

Reviews

9.4 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Connecting rooms available
The current price is $67
$81 total
includes taxes & fees
Oct 31 - Nov 1

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, and a city view.

Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Double Beds

A hotel room with two beds, a desk, and a chair.

Room, 2 Double Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a TV, a red chair, and a view of the city.

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom

A hotel room with a bed, a TV, a sofa, a table, and a city view through large windows.

Suite, 1 Bedroom

  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 Double Bed, Smoking

A hotel room with a large bed, a desk, a chair, and a city view through the window.

Deluxe Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

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About the neighborhood

Map
Jl Embong Malang 25 - 31, Tunjungan Plaza, Surabaya, East Java, 60261

What's nearby

  • Tunjungan Plaza - 1 min walk - 0.0 km
  • Grahadi - 9 min walk - 0.8 km
  • BG Junction - 15 min walk - 1.3 km
  • Surabaya Plaza Shopping Mall - 17 min walk - 1.4 km
  • Grand City Surabaya - 2 min drive - 2.1 km

Getting around

  • Surabaya (SUB-Juanda) - 43 min drive
  • Tandes Station - 22 min drive
  • Surabaya Pasar Turi Station - 25 min walk
  • Surabaya Gubeng Station - 28 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Daun Lada - ‬3 min walk
  • ‪Soto Ayam Cak Pardi - ‬1 min walk
  • ‪TenTen - ‬4 min walk
  • ‪Chung Gi Wa - ‬1 min walk
  • ‪Genki Sushi - ‬4 min walk

About this property

Four Points by Sheraton Surabaya, Tunjungan Plaza

  • Four Points by Sheraton Surabaya, Tunjungan Plaza puts you within a 15-minute drive of Tunjungan Plaza and Pakuwon Mall. Guests can take a dip in the outdoor pool or grab a bite to eat at Le Petit Cafe, which serves light fare. Other features include a bar/lounge, a 24-hour fitness center, and a fitness center.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • 293 rooms
    • Arranged over 11 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Minimum check-in age: 17
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 17

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking
    • Onsite valet parking (IDR 50000 per stay)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Designated smoking areas (fines apply)

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Reviews

Four Points by Sheraton Surabaya, Tunjungan Plaza Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Location

9.6

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was delicious and offered a wide variety with many options to choose from. (10 reviews)
  • The restaurant offered excellent breakfast menus, attentive staff, and a convenient location with many dining options nearby. (5 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

10/10 Exceptional

very helpful staff and lovely room. The location is also very good
Verified review

10/10 Exceptional

Everything about our stay was perfect. Great central location, connected to Tunjungan Plaza, a street away from the historic jalan Tunjungan. Staff were attentive and kind.
Verified review

10/10 Exceptional

The location is convenient and the breakfast is excellent
Verified review

10/10 Exceptional

Very intuitive staff. Room space is great
Verified review

8/10 Very good

The hotel location is convenient, it’s near the shopping mall
Verified review

10/10 Exceptional

Always a great stay and the staff are super friendly.
Verified review

10/10 Exceptional

Staff friendly and very helpful
Verified review

10/10 Exceptional

Superb, from the hotel staff, the location, the variety buffet menu at the Lime restaurant for breakfast, everything is excellent. I definitely recommend the Four Points by Sheraton Tunjungan Plaza Surabaya to anyone & I definitely will be staying here again in the future. Thank you for the excellent service
Verified review

10/10 Exceptional

A good hotel near shopping malls and a lot of dining options.
Verified review

10/10 Exceptional

The hotel is very clean, all the staffs are super friendly and the location is at the heart of the city.
Verified review

10/10 Exceptional

Love the room. All are great. The staff is amazing
Verified review

10/10 Exceptional

Good service, Attentive staff, excellent location right at the mall with many dining options.
Verified review

10/10 Exceptional

The hotel location is convenient, the staffs are friendly and welcoming, especially Rozzaq, Endang, and Amy. The hotel is clean
Verified review

8/10 Very good

Good location, next to Tunjungan Plaza Mall. Very clean room. Staff are very friendly and helpful.
Verified review

10/10 Exceptional

The staffs are very energetic and pleasant.
Verified review

10/10 Exceptional

Enjoyable stay!!

Had the pleasure of staying at FourPoints Tunjungan Plaza, during my business trip. The hotel is conveniently located, making it easy to navigate to my meetings. The staff were exceptionally friendly!!
Verified review

10/10 Exceptional

Good location and yummy breakfast

Very convenient location. Just next to shopping mall w restaurants & fast foods. Very yummy breakfast buffet with fresh juice, handmade noodle etc…
Verified review

10/10 Exceptional

The front staff Suara and Amy help us a lot. Excellent service
Verified review

10/10 Exceptional

Amazing experience staying in Four Point Hotel, staffs were very friendly and breakfast was so delicious and a lot of variety to choose from. It is very recommended.
Verified review

10/10 Exceptional

A hotel with superb staff at a great location

We stayed for 3 nights for family trips, and by far this is the best hotel that I have ever stayed in Indonesia. The staff is super friendly, always greet all the guest warmly and always try to be helpful. The rooms are nice, and the access to the very big mall is very helpful. Definitely a place where we want to come again.
Verified review

10/10 Exceptional

Excellent Service

Everything was great. Service excellent and staff were very friendly.
Verified review

10/10 Exceptional

We arrived at the hotel at 12:00 PM, feeling tired, but the friendly receptionist arranged for us to check in early. During our 3-day stay, all the employees treated us well and respectfully.
Verified review

8/10 Very good

The room was clean, modern and a good size. The room was quiet, which is not the case everywhere in the city. The hotel is adjacent a modern mall (you do have to exit the hotel but the mall entrance is very close) with many dining options and the hotel room service is good (although they did call 3 times within 5 minutes to re-confirm my order consisting of 2 items and then called 30 minutes later insisting I give feedback on the service and meal - this was rather annoying especially since I was trying to sleep before a midnight pickup for a tour). I asked about an airport drop-off and the hotel car services are outrageously expensive but there are cabs on standby at the entrance 24/7.
Verified review

10/10 Exceptional

Recommended

Hotel is connected to the mall and that’s a huge plus for us. We upgraded from premium room to a suite at check in and we loved it. Room was spacious allowing ample space for my active toddler to move about. I initially wanted to go to reception to ask for late check out after breakfast but a staff who came to our table, Swara was very lovely and extended our checkout time to 2pm without even me asking. She gave so much attention to my picky eater toddler and I’m impressed that my toddler ate so well here. Would definitely recommend this hotel to others.
Verified review

10/10 Exceptional

Friendly staff, clean and closed to the shopping centre and restaurants. What I don't like about this property, the lobby is not in the first/ground floor. You need to go to different floor to reach the lobby from entrance floor.