6/10
The overall cleanliness and room itself was wonderful. But upon arrival I was given someone else's room key. We had came in for the weekend and was leaving out on a cruise on Sunday. We had a really late check in so at 2am when I walked in the room and saw someone's shoes by the door... you can imagine how that felt! Plus the added thought what if the people in the room had actually woken up and there was confrontation. I called the number on the paper that was given with the instructions and the manager came to give me the correct room key. I went in the office the next day to ask about being accommodated for the inconvenience and the manager got smart with me and advised that she fixed the issue when she got out of bed and came up to the resort in the middle of the night. Like it was my fault one of the employees gave me the wrong key and put mine and the other people's lives in danger. She had no concern about that tho because she in fact did get out of bed and gave me a key. I feel the security of her guests was not important enough to her. She apologized for me getting the wrong key but didn't offer an explanation or any other incentive for the inconvenience. Very unprofessional.
Natasha
Viaje de 2 noches en familia