Hotel Pomorie Sun: Great Location, Serious Hygiene & Service Failures
Stayed 7 nights (Aug 2026, 3rd floor, couple). While location, pool, and entertainment are highlights, severe failures in basic hygiene, maintenance, and service ruined our stay. We will not return.
POSITIVES:
- Prime location right on the beach.
- Good pool area and strong in-room AC.
- 3 all-inclusive bars (nicer atmosphere than main dining hall).
- Active animation team (pool gymnastics, water polo, darts, evening shows).
NEGATIVES:
- Room Hygiene: Dirty upon arrival with hair in shower. Sink leak and a cockroach in bathroom. No towels provided on night 1; staff could not assist until next day.
- Housekeeping Failures: Despite promises, bathroom was never cleaned (had to do it ourselves). Towels and toilet paper were never replaced unless requested at reception.
- Room Comfort: Fake "upgrade" was just a space-consuming sofa bed. Uncomfortably hard spring mattresses, thin walls, no in-room safe.
- Dining: Main hall feels chaotic with damaged tables, single-use cups, and 1 of 2 coffee machines broken. Poor buffet hygiene forced us to eat out most days.
- Staff & Facilities: Staff (reception, housekeeping, bar) were disengaged, unfriendly, and rarely greeted guests. Many pool sunbeds are broken and unreplaced.
VERDICT: Unless you strictly prioritize location and pool activities above hygiene and service, look elsewhere.