First off, the location of the hotel is great and extremely convenient, which I really liked. There are many attractions that are within walking distance, and if not walkable, there are subway stations and bus stops nearby.
In terms of staff, most of the staff that I have interacted with were nice and helpful, with the exception of one. I had made a request to this one particular staff but he refused to help and didn't offer any alternatives.
What I didn't like about this hotel was the cleanliness. The lobby appeared really nice and clean so I am not sure if it was just the room that I had stayed in, but it was not clean at all. The blankets, pillow cases, and bed sheets were all stained. The towel bar/rack in the bathroom was full of dust and even the sink wasn't really clean. I had requested multiple times from front desk for housekeeping to do a full clean of the room and for clean and unstained blankets, but I never got a full clean of the room (as the towel bar/rack was still dusty) and the bed linens were still stained.