Hotel Elegant Lux

Property class: 4
Ski hotel with free ski shuttle, near Bansko Ski Resort

Choose dates to view prices

Hotel Elegant Lux features a free ski shuttle and puts you within a 10-minute walk of Bansko Ski Resort. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, aromatherapy, or Ayurvedic treatments. An indoor pool, a poolside bar, and a health club are other features. Skiers will appreciate access to ski passes and storage.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Airport transfer
  • Pet friendly
  • Free parking
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Studio

A hotel room with a large bed, a television, a wooden wardrobe, and a window with sheer curtains.

Deluxe Studio

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed OR 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Apartment, 1 Bedroom

A hotel room with a bed, a sofa, a small table with a bottle and glasses, and a painting on the wall.

Deluxe Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony

A hotel room with a bed, a desk, a wardrobe, a painting on the wall, and a view through the window.

Deluxe Apartment, 2 Bedrooms, Balcony

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 120 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds, 1 Large Twin Bed and 1 Large Twin Sofa Bed

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8.8 out of 10, Excellent, 208 reviews
The price is $46
$52 total
includes taxes & fees
Nov 29 - Nov 30
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About the neighborhood

Map
3, Polezhan St, Bansko, 2770

What's nearby

  • Bansko Ski Resort - 3 min walk - 0.3 km
  • Bansko Gondola Lift - 8 min walk - 0.7 km
  • Vihren - 10 min walk - 0.9 km
  • Museum of Otets Paisii Hilendarski - 13 min walk - 1.2 km
  • Holy Trinity Church - 20 min walk - 1.7 km

Getting around

  • Sofia Airport (SOF) - 140 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free casino shuttle
  • Free ski shuttle

Restaurants

  • ‪STATION Bansko “Coffee & Snacks made with love” - ‬5 min walk
  • ‪Stone Flower Barbeque - ‬6 min walk
  • ‪Ginger - ‬4 min walk
  • ‪Kempinski Hotel Grand Arena The Gallery Restaurant - ‬6 min walk
  • ‪The House - ‬3 min walk

About this property

Hotel Elegant Lux

  • Hotel Elegant Lux features a free ski shuttle and puts you within a 10-minute walk of Bansko Ski Resort. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, aromatherapy, or Ayurvedic treatments. An indoor pool, a poolside bar, and a health club are other features. Skiers will appreciate access to ski passes and storage.

At a glance

Hotel size

    • 47 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in time starts at 2:00 PM
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Supervised childcare*

Pets

    • Pets allowed (dogs only, 1 total, up to 18 lbs per pet)*
    • Service animals welcome
    • Specific rooms only. Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation; restrictions apply*
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking

Transfers

    • Airport shuttle (available 24 hours)*

Offsite

    • Area shuttle*
    • Free ski shuttle
    • Free casino shuttle

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Reviews

Hotel Elegant Lux Reviews

8.4

Very Good

8.2

Cleanliness

8.8

Location

9.0

Staff & service

7.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was good with a great variety and buffet options. (4 reviews)
  • The spa was nice with amenities such as saunas, a small swimming pool, and a hot tub that provided a great experience. (4 reviews)
  • The hot tub was amazing and felt nice after a day of skiing. (3 reviews)
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Popular mentions

Service staff
Room
Spa
Breakfast
Gondolas
Public sauna
Children

Reviews

Verified review

10/10 Exceptional

friendly and helpful staff, good location
Verified review

10/10 Exceptional

Lovely place and such friendly staff highly recommended.
Verified review

8/10 Very good

I loved the easy access to the jacuzzi and steam rooms and had a wonderful massage.
Verified review

10/10 Exceptional

Well worth the money. Nice with a spa after a long day on the slopes. Very friendly and service-minded staff and a good breakfast-buffé to start the day.
Verified review

10/10 Exceptional

Its a nice place to stay. The rooms can be weird divided. The staff is very helpfull and service where they can. Breakfast is good but a weird setup, so when larger groups, more then 5 are at the buffet, its to crowded to take things
Verified review

10/10 Exceptional

The Hotel Elegant Lux is in a great location just a few minutes from the ski gondola and the many bars and restaurants around town. It has a shuttle bus to and from the gondola. We stayed for five nights. The staff are friendly and helpful. We had half board and the breakfasts and dinners were good with a buffet for both. For dinners where there are fewer diners they do table service. There is a spa with pool, sauna and jacuzzi which was good. We went in the morning and were the only people in there. The hotel also had a dry room for ski and snowboard equipment. The rooms are clean and spacious with all the facilities you need. While some people may find some of the furniture a little tired and old fashioned I thought it had a nice look and feel. I’d recommend this hotel for those hitting the pistes and hope to return myself next year.
Verified review

8/10 Very good

Good, Comfortable, would consider a return visit

Breakfast was fantastic, great variety. Rooms were good size. Walking distance to Gondola, but shuttle available if you want to be driven (15lev I think). Service was good, but english wasn't always good enough to communicate well - but still fine for being in another country. Spa was nice but this is the only area I would mark down, maybe just bad timing for the visit. Kids were going wild in the pool the first couple of days which I didn't enjoy. They can play without constant splashing everyone and hitting the inflatable ball as hard as they could. More the parents /other guests fault than Elegant Lux - just a note that its not adult only so this is always a possibility. Also the steam room switches off too quickly and they have to turn it on in the basement so I didn't want to go ask them this every 5 minutes once the room eventually got to a good temperature. The salt room needs better insulation, too many gaps prevented the temperature for getting above 70. The best was the sauna, which worked very well - great after a hard day on the slopes. My rob was also damaged but relatively minor problem with that. Overall quite happy with price and service. Again the staff always happy and always someone available when needed. Would stay here again if I return to Bansko. Additional plus was a beautiful cat that came to visit every day lol
Delicious breakfast, wide verity
Verified review

10/10 Exceptional

Great staff

Amazing staff but shower cubicle let the place down by not draining properly and some sort of leak.
Verified review

10/10 Exceptional

Very friendly staff which will help with everything. 10 minutes walk to the Gondola. Plenty of parking. The spa is nice with a few Saunas and a small swimming pool. Breakfast was good as well. we had a room with a living room and an additional sleeping room and a small kitchen for 4 people. מומלץ מאוד. צוות חביב שעוזר בכל מה שצריך.
Verified review

8/10 Very good

It was quite nice

We are very happy with our stay, but somewhere in our bathroom was leaking.Our kids went to the game room but there was only a ping-pong table,But on the pictures there were loads of games .The price was good value for money.I went to the spa it was amazing, so was the hot tub.It felt nice after a day of skiing!Overall the service was really good, we might stay next year again!
Verified review

2/10 Poor

Agron

The Hotel was not comfort at all was very cold the food also was cold in the self service wasn’t enough options and a sleeping beds was very old and not comfort at all so this hotel is not even 1 star rating hotel
Verified review

4/10 Fair

From the moment we arrived, our experience was highly disappointing. The hotel is situated in an unpaved area with rough gravel roads, surrounded by an overgrown vacant lot. Upon arrival, there were no English-speaking staff members available at the front desk. Instead, we were greeted by a maintenance worker who appeared to handle multiple roles. While he was exceptionally polite, helpful, and welcoming, he spoke only Bulgarian, which made communication difficult.When we were escorted to our suite, we found that it did not match our reservation. The accommodation was in poor condition, outdated, and dusty. We requested a room change and spoke over the phone with an English-speaking manager. I explained that the room provided did not reflect our booking or the online gallery. Although she initially claimed we had reserved a standard suite rather than a deluxe, our booking confirmation clearly proved otherwise.We were eventually upgraded to a 'deluxe' suite that resembled the website photos. However, the cleanliness was unacceptable. The linens were significantly worn out, the towels did not meet proper hygiene standards, the room was only partially renovated, and the walls were stained.Given the poor location, lack of cleanliness, and management discrepancies, I cannot recommend this hotel.
Verified review

6/10 Good

It could have been better

The rooms were not heated and there was no hot water, we had to complain a few times to get them fixed. Sauna and hammam were off and we had to wait to get them on. The staff was helpful though and its location is good.
Verified review

10/10 Exceptional

Na een minder leuke ervaring bij een andere accomodatie liep ik hier naar binnen om voor de boeking de ruimte te bekijken. Receptioniste Michaela liet mij heel gastvrij de ruimte zien en kort daarna heb ik geboekt. De keuken is wat gedateerd maar dat is direct de enige opmerking over de kamer! De badkamer en het losse toilet zijn onlangs gerenoveerd, mooi en comfortabel. De meubels in de slaapkamers zijn van goede kwaliteit en bieden voldoende ruimte om je kleding op de bergen. De bedden zijn voorzien van heerlijke matrassen. We hebben hier 3 super fijne dagen gehad. We zijn 7 weken met de auto aan het trekken door Europa, toen ik zag dat de hotel eigenaar zijn auto aan het wassen was vroeg ik hem of ik onze auto mocht afspoelen. Voor ik het wist had ik een grote borstel in mijn hand mét zeep en waren wij samen de auto grondig aan het wassen. Achteraf moest ik hem laten staan om op te drogen want hij kocht natuurlijk niet nat stoffig worden 😉. Ik den niet hij eerder dit verzoek had gekregen maar een probleem was het niet! Elke keer wanneer we het hotel binnenliepen was er weer de warme glimlach van Michaela die ook goede tips voor je heeft over de omgeving. Wanneer we ooit weer in Bansko komen gaan verblijven we weer hier!
Verified review

10/10 Exceptional

Incredible hospitality!!!! Mihaela at the front desk was wonderful and very accommodating! Would stay again!
Verified review

8/10 Very good

Nice and cheap

The hotel is ok, the rooms are nice and big The spa is cold, the pool, the jacuzzi, and the also the sauna 😩 The breakfast is ok and the staff are kind
Verified review

10/10 Exceptional

Warm and frindely people, structure near the gondola and the main street
Verified review

2/10 Poor

Cheap not cheerful

I was downgraded to another hotel with no explanation. The room was old, worn out. Some sockets blow the fuses when used, bathroom door didn’t shut, shower leaked, no kettle and breakfast was terrible.
Verified review

10/10 Exceptional

Everything was fine. friendly hotel. Close to the ski slopes and near the town.
Verified review

10/10 Exceptional

Bansko at its best!

We had an amazing stay at Elegant Lux and in Bansko! We celebrated New Year in the restaurant and really enjoyed the evening, the food, the music and the New Year’s program. We love Bansko and have been already a couple of times in this hotel and will definitely Come back again as we like it a lot here. The food at breakfast and dinner is very delicious and tasty, the spa has everything that you need to relax after a day of skiing, the massages are a must try, the apartment is massive and very warm and the staff are welcoming and making you feel as you are at home. The location is 5 minutes walk to the ski lift with ski and boots, but they also have a free bus ride to the gondola station. The hotel is very central but yet quiet so that you can enjoy your holiday to the fullest.
Verified review

6/10 Good

Nice, but no more!

Very kind staff. Very cleen place. We booked H. B. The food was cold most of the time because there are not have any keepink warm appliace, but teasty. The maintanance of the room was not good. Light bulbs was not replaced and soap dispensers in bath rooms dosen't works. There is no vitrualy spa on the place.
Verified review

2/10 Poor

The hotel was closed and tried to kick us out telling us that we need to cancel our family holidays via hotels.com It was rude and unpleasant!
Verified review

4/10 Fair

Sehr nettes Personal. Abgenutzte, altmodische Einrichtung. Restaurant im Keller, ohne Tageslicht, das Essen schlecht. Kleiner, netter Spabereich.
Verified review

8/10 Very good

Staff friendly. Room was in practice a suite. The greatest and pleasurable surprise was the spa with pool, 2 sauna rooms, steam room and jacuzzi, all at no extra charge for use by hotel guests. A very pleasant amenity to use at the end of a day's skiing. We also appreciated that the kitchen could still provide supper when we arrived just after 11 pm
Verified review

10/10 Exceptional

Amazing..very good service. מדהים עבור שומרי שבתות ומסורת