Title: Dreadful experience – Serious safety, security, and room defects
Rating: 1 / 5 Stars
Review:
We had a dreadful stay at Haymarket by Scandic over the weekend.
First, our room had two single beds pushed together with an uncomfortable gap in between. Far worse, however, was the room's automatic door, which kept opening on its own throughout the weekend. On Sunday night around 11:30 PM, the door opened by itself once again. My wife suffers from severe PTSD following a break-in a number of years ago, and because of this safety failure, she was unable to sleep for two consecutive nights. When we raised the issue with the night manager, we learned that this had actually been a known recurring problem. While they eventually moved us to another room on Sunday night, the distress had already been done.
To make matters worse, on Monday morning, a homeless individual wandered freely through the breakfast dining area. There was no security on site to handle the situation—only kitchen staff stepped in to escort him out.
When we spoke with the Hotel Manager, Farid, his attitude was condescending, aloof, and devoid of any genuine apology. After completely failing on basic hotel security and guest wellbeing I cannot recommend staying here. It is truly dreadful.