Hotel Playa Caracol

Property class: 4
Beachfront hotel with spa, near Plaza Las Americas Shopping Mall

Choose dates to view prices

At Hotel Playa Caracol, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 15-minute walk of Plaza Las Americas Shopping Mall. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and body treatments. La Villa del Pescador serves Regional cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a fitness center, and a children's pool are other highlights. Fellow travelers say good things about the helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Children's pool
  • Room service
  • Business center
  • Meeting rooms

Feel at home (6)

  • Cribs/infant beds (surcharge)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Television
  • Garden
The current price is $89
$105 total
includes taxes & fees
Sep 19 - Sep 20

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a TV, and a view of a pool and palm trees.

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

A hotel room with a bed, a nightstand, a lamp, a view of the ocean through a glass door, and a chair.

Room, 1 King Bed

9.2 out of 10
Wonderful
(9 reviews)
  • Sea view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Double Beds

A hotel room with two beds, a balcony with a view of the ocean, and a painting on the wall.

Double Room, 2 Double Beds

8.2 out of 10
Very good
(27 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds

A hotel room with two beds, each with a black headboard, white bedding, and orange pillows. There is a nightstand with a lamp, a window with curtains, and a wall-mounted light fixture.

Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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The price is $74
$87 total
includes taxes & fees
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About the neighborhood

Map
Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, VER, 94293

What's nearby

  • Plaza Vela - 7 min walk - 0.6 km
  • Plaza Las Americas Shopping Mall - 12 min walk - 1.0 km
  • Mocambo Beach - 12 min walk - 1.0 km
  • World Trade Center Veracruz - 14 min walk - 1.2 km
  • Andamar Lifestyle Center - 14 min walk - 1.2 km

Getting around

  • General Heriberto Jara Intl. Airport (VER) - 21 min drive
  • Veracruz Central Station - 23 min drive

Restaurants

  • ‪XKATLÉN - ‬1 min walk
  • ‪Corazones de Mar - ‬7 min walk
  • ‪Restaurante El Tilingo Lingo - ‬4 min walk
  • ‪La Plazuela - ‬8 min walk
  • ‪Singular Coffee Roasters - ‬9 min walk

About this property

Hotel Playa Caracol

  • At Hotel Playa Caracol, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 15-minute walk of Plaza Las Americas Shopping Mall. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and body treatments. La Villa del Pescador serves Regional cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a fitness center, and a children's pool are other highlights. Fellow travelers say good things about the helpful staff.

At a glance

Hotel size

    • 39 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Playground

What to do

  • On the beach

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Beach sun loungers
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Crib/infant bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments, and manicures and pedicures.

Dining

La Villa del Pescador - This family restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Children & extra beds

  • Cribs/infant beds are available for MXN 350.00 per night
  • Rollaway beds are available for MXN 350.00 per night

Policies

Extra-person charges may apply and vary depending on property policy.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel Playa Caracol Boca del Rio

Hotel Playa Caracol

Playa Caracol Boca del Rio

Playa Caracol

Hotel Playa Caracol Hotel

Hotel Playa Caracol Boca del Río

Hotel Playa Caracol Hotel Boca del Río

Frequently asked questions

Does Hotel Playa Caracol offer free cancellation for a full refund?

Yes, Hotel Playa Caracol does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Playa Caracol?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Hotel Playa Caracol?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Playa Caracol?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Hotel Playa Caracol?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at Hotel Playa Caracol?

No, this hotel doesn't have a casino, but Casino Codere Boca del Río (2-min drive) and Big Bola Casino (4-min drive) are both nearby.

What is there to do at Hotel Playa Caracol and nearby?

Hotel Playa Caracol has a spa and an outdoor pool, as well as a fitness center and a garden.

Are there restaurants at or near Hotel Playa Caracol?

Yes, La Villa del Pescador offers Regional cuisine.

Does Hotel Playa Caracol have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Playa Caracol like?

Hotel Playa Caracol is a short 14-minute walk from Plaza Las Americas Shopping Mall and 14 minutes' walk from World Trade Center Veracruz.

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Reviews

Hotel Playa Caracol Reviews

8.2

Very Good

8.4

Cleanliness

8.8

Location

8.0

Staff & service

8.0

Property conditions & facilities

Guest review summary

What guests liked

  • The beach was beautiful, safe, and well-maintained with suitable water levels for families. (11 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Room
Beach
Location
Service staff

Reviews

Verified review

10/10 Exceptional

Good value. Great location
Verified review

10/10 Exceptional

Great Stay

Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.
Verified review

10/10 Exceptional

The room wasexactly like the picture, very clean. The view to the beach was great.
Verified review

8/10 Very good

The staff was very helpful and pleasant. The grounds were meticulously kept. The property was beautiful.
Verified review

8/10 Very good

It was nice and clean place, pillows were too hard, place is far from main places
Verified review

8/10 Very good

Amazing pool. Perfect beach. Room was very nice. The staff did not allow us to bring any food or drink to the pool area. I understand but I think water should be allowed
Verified review

10/10 Exceptional

We loved it here! You can’t beat the location and price. The pool was gorgeous and the access to the beach was amazing. We will definitely be back. The food at the restaurant was definitely expensive but we ate there a few times for the convenience and everything was very good. We especially loved ordering margaritas by the beach. Really nice staff. The rooms were very simple but we loved the updated shower and bath. We slept great. There was an event one night but we enjoyed the music. Great hotel for the price and location!
Verified review

8/10 Very good

Property is in a great location. Very clean.
Verified review

10/10 Exceptional

The breakfast is good. Room is very nice and clean with ac working perfectly. Staff is very efficiency, friendly. 10/10 I recommend this hotel for family w/ kids or couples. Nice place to relax.
Verified review

10/10 Exceptional

Good value
Verified review

4/10 Fair

On Expedia it was advertised that there was a full spa with manicure and pedicure available. This is incorrect information.
Verified review

10/10 Exceptional

Nice place
Verified review

8/10 Very good

Great for families.

The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
Verified review

10/10 Exceptional

It was lovely! It cost less than hotels with fewer amenities. I'll definitely stay again! -
Verified review

10/10 Exceptional

Excelente
Verified review

10/10 Exceptional

Everything was ok
Verified review

8/10 Very good

The pool was unusable (dirty green) and the restaurant staff attempt to charge me $30 pesos for warming my takeout in their microwave.
Dirty pool
Verified review

6/10 Good

Needs an exterminator!
Verified review

6/10 Good

No
Verified review

8/10 Very good

mosquitoes in the room
Verified review

6/10 Good

Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
Verified review

8/10 Very good

The hotel was nice other than 3 things:. 1. A large federal comuser sticker on the front door saying they were shut down. 2. The mold on the bathroom ceiling. 3. The lack of Air Conditioning in the restaurant. Other than that, it is a very nice place to stay.
Verified review

6/10 Good

I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
Verified review

4/10 Fair

They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
Verified review

6/10 Good

UNA DE LAS HABITACIONES OCUPADAS TENIA EL CLIMA TIRANDO AGUA Y SE DIO AVISO A RECEPCION Y EL COMENTARIO FUE QUE LE PUSIERAMOS TOALLAS Y NO SE REALIZO NINGUNA REPARACION, EN OTRA LOS BAÑOS NO TENIAN TAPETES PORQUE ERA UNA BAÑERA Y SE HIZO EL COMENTARIO, RESPUESTA: QUE NO HABIA, SOLO PARA ALGUNAS HABITACIONES, LA RECEPCION DEJA MUCHO QUE DESEAR PARA LOS REQUERIMIENTOS DE LOS HUESPEDES, ES COMO UN CLUB DE PLAYA, PERO MUY MAL ATENDIDO, LA ALBERCA PRESENTO MUCHO CLORO Y MUY TURBIA. MUY MALA EXPERIENCIA EN EL LUGAR