A Five-Star Hotel? Hardly.
I paid approximately $3,700 USD for my stay at Grand Hotel Pomorie, expecting the standard and service you would reasonably associate with a modern five-star hotel. What I experienced was nowhere close.
The hotel is in a shocking state of disrepair and cleanliness. The hallways are dirty, the carpets are heavily stained, wallpaper is peeling, and there are stains on the walls and curtains. The room itself looked neglected and poorly maintained—hardly what one expects after paying a five-star price.
And then there was the check-in experience. The lady at reception was genuinely helpful and polite, but she was apparently the only employee available to check everyone in, resulting in a wait of roughly an hour and a half. Apparently, at this “five-star” hotel, having enough staff to greet arriving guests and assist with luggage is an optional extra.
The contrast between what is advertised and what guests actually encounter is extremely disappointing. A hotel charging this kind of money should not require guests to overlook stained carpets, peeling wallpaper, poor upkeep, long check-in queues, and an overall feeling of neglect.
I have extensive photographs documenting the condition of the property and room, so unfortunately this isn't simply a matter of differing expectations.
For a property presenting itself as five-star, the experience was anything but. Five-star prices, decidedly not five-star standards.
