Bed was broken. I am 6 months pregnant, nothing about the potholes in the mattress were comfortable. It didn't matter what part of the bed I sat or laid in. No blanket or comforter, slept with sheets. Poop on the bathroom wall. My kids had white socks on and after walking around the room, the bottoms of their socks were BROWN. The mini fridge in the room was frozen over, so nothing got cold like it should've. Windows were disgusting, as if dogs had been licking the windows. Elevator was extremely unsafe, my mom and oldest were stuck in it while it made screeching sounds and no movement. Breakfast was an absolute nightmare, NOTHING was labeled (my oldest has a nut allergy) and muffins were BANANA NUT with no way of knowing what they were or if they'd touched anything else in the "bread box" that had dry bread slices and hard cinnamon bagels. Biscuits with DINNER GRAVY as in BEEF gravy. Pool was FILTHY, water in the pool and lazy river were milky. Children were unattended and screaming to listen to the echo. Ceiling was also dripping on us, so that was pleasent to play with in the pool. Pool was not heated like mentioned in the email, nor was lazy river. Will not, under any circumstances stay here again. Not worth a dime of what I paid. We wouldve been better of sleeping in our car.