Serene Kandy

Property class: 4
Mountain hotel in Kandy with restaurant and bar/lounge

Choose dates to view prices

Located near a train station, Serene Kandy is a great choice for a stay in Kandy. After taking a dip in one of the 8 outdoor pools, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include a children's pool and a terrace.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • 8 outdoor pools
  • Breakfast available
  • Children's pool
  • Room service
  • Airport shuttle
  • Terrace
  • Air conditioning
  • Front-desk safe
  • Self-serve laundry
  • Luggage storage

Feel at home (6)

  • Children's pool
  • 7 bedrooms
  • Kitchenette
  • Private bathroom
  • Television
  • Terrace
The current price is $67
$87 total
includes taxes & fees
Nov 14 - Nov 15

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Super Deluxe Single - Main Wing

A hotel room with a wooden headboard, white bedding, a single yellow pillow, a bedside lamp, and a potted plant with pink flowers.

Super Deluxe Single - Main Wing

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Super Deluxe Double or Twin - Main Wing

A hotel room with a balcony, a TV, a desk with a computer, two beds, and a chair.

Super Deluxe Double or Twin - Main Wing

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Super Deluxe Quadruple with Kitchenette - Main Wing

A hotel room with a kitchen, two beds, a balcony with a view, and a shower area.

Super Deluxe Quadruple with Kitchenette - Main Wing

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed
  • Free wired internet

Four-Bedroom Luxury Apartment

  • 120 sq m
  • 4 bedrooms
  • Sleeps 9
  • 4 Double Beds and 1 Twin Sofa Bed
  • Free wired internet

Luxury Triple Room

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed
  • Free wired internet

Premium Quadruple Room

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed
  • Free wired internet

Apartment - Ground Floor

  • Mountain view
  • 150 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Sofa Bed
  • Free wired internet

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About the neighborhood

Map
113, Rajapihilla Mawatha, Kandy

What's nearby

  • Kandy Viewpoint - 3 min walk - 0.3 km
  • Kandy Lake - 13 min walk - 1.1 km
  • Wales Park - 13 min walk - 1.1 km
  • Temple of the Tooth - 2 min drive - 1.1 km
  • Royal Palace of Kandy - 3 min drive - 1.9 km

Getting around

  • Bandaranaike Intl. Airport (CMB) - 170 min drive
  • Kandy Railway Station - 21 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Hideout Lounge - ‬17 min walk
  • ‪Balaji Dosai - ‬17 min walk
  • ‪Sky Lounge - ‬17 min walk
  • ‪Grand Sky Lounge - ‬9 min walk
  • ‪Kandyan Muslim Hotel - ‬19 min walk

About this property

Serene Kandy

  • Located near a train station, Serene Kandy is a great choice for a stay in Kandy. After taking a dip in one of the 8 outdoor pools, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include a children's pool and a terrace.

At a glance

Hotel size

    • 21 rooms

Arriving/Leaving

    • Check-in start time: 7:00 AM; Check-in end time: 11:30 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The front desk is open daily from 6 AM - midnight
    • Front desk staffed during limited hours
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's pool

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • 8 outdoor pools

Accessibility

  • Elevator

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • 7 bedrooms
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Kitchenette
  • Free bottled water
  • Paper towels

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Christmas Eve (December 24) Gala Dinner per adult: USD 60
  • Christmas Eve (December 24) Gala Dinner per child: USD 30 (from 6 to 11 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: USD 75
  • New Year's Eve (December 31) Gala Dinner per child: USD 37.5 (from 6 to 11 years old)

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 10 for adults and USD 5 for children
  • Airport shuttle service is offered for an extra charge of USD 80 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for USD 10.0 per day

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Serene Grand Hotel Kandy
Serene Grand Hotel
Serene Grand Kandy
Serene Grand
Serene Kandy Hotel
Serene Kandy Hotel
Serene Kandy Kandy
Serene Kandy Hotel Kandy

Frequently asked questions

Does Serene Kandy offer free cancellation for a full refund?

Yes, Serene Kandy does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Serene Kandy?

Yes, there are 8 outdoor pools and a children's pool.

Are pets allowed at Serene Kandy?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Serene Kandy?

Yes, there's free self parking.

Is airport shuttle service offered by Serene Kandy?

Yes, an airport shuttle is available. The charge is USD 80 per vehicle one-way.

What are the check-in and check-out times at Serene Kandy?

Check-in start time: 7:00 AM; Check-in end time: 11:30 PM. Check-out time is noon. Contactless check-out is available.

What is there to do at Serene Kandy and nearby?

Serene Kandy has 8 outdoor pools.

Are there restaurants at or near Serene Kandy?

Yes, there's an onsite restaurant.

Does Serene Kandy have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchenette is available in every room, and also includes a coffee maker.

Does Serene Kandy have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Serene Kandy like?

Serene Kandy is a short 12-minute walk from Wales Park and 6 minutes' walk from Kandy Viewpoint.

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Reviews

Serene Kandy Reviews

8.0

Very Good

8.2

Cleanliness

7.2

Location

8.2

Staff & service

8.0

Property conditions & facilities

Guest review summary

What guests liked

  • The pool area was nice and spacious, a great place for kids to enjoy. (4 reviews)
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Reviews

Verified review

10/10 Exceptional

Amazing place, beautiful views, great room
Verified review

10/10 Exceptional

Great place to stay in Kandy! Rooms are clean, comfortable, and shower is great. Staff are true professionals and definitely want you to have a great stay. Hotel is perched atop hill just outside of town. Plenty of nice restaurants nearby and the town is a nice 20 stroll down the hill. Staff hooked us up with a great driver for day trip to Sigiriya. Great place to stay!
Verified review

10/10 Exceptional

Good location, rooftop pool and bar area is brilliant. Restaurant and chef are top
Verified review

10/10 Exceptional

Lovely hotel with a fantastic view of Kandy. The staff and food were excellent and the rooms were great. Highly recommended.
Verified review

10/10 Exceptional

Excellent hotel, staff couldn’t do enough for us. Good value too as when booking I understood it was a room only deal but it turned out to also include breakfast and evening meal so it worked out at just £35/night each. Would definitely stay here again! 👍👍👍
Verified review

8/10 Very good

The hotel was nice for us as a family. The hotel itself is ok not amazing but it had a nice pool (NOT the 8 pools advertised on expedia) but we could see from pics this seemed unlikely. The view from our room was really poor of other hotels or a derelict housing area which as on a massive hill is a shame. Staff lovely as per normal. The rooms were a little old but ok. The breakfast was not buffet as not enough people staying there. Which is fair enough but we could order what we wanted and it was ok.
Verified review

8/10 Very good

Recommended - Serene Kandy

Enjoyed out stay at Serene Kandy. The hotel was quiet and the rooms don't really have a view (or at least our didn't). Here are the positives - super friendly and welcoming staff. Spacious and comfortable room. Great pool area. Universal power points and plenty of them. Delicious and quality breakfast. Some opportunities for improvement - ironing boards in the room, more water for guests and the cost of the breakfast is a little on the expensive side.
Verified review

6/10 Good

Ridiculously expensive room

Hotel was fine but we were hugely over charged for our room compared to what our children and partners paid for their rooms - such a huge difference in price for 2 different room categories. We paid 350 usd for 2 nights for massive room which we didn’t need and no breakfast and the other 2 double rooms which were very nice only cost 150 usd for 2 nights including breakfast which was a much better deal. On asking the hotel to move us to a double room they refused this although we saw on the internet that there was availability and at a much reduced price compared to what we paid. We felt cheated with the price we had to pay for our room and would definitely not recommend people to book the room for 4 people if only 2 need a bed. Otherwise the pool area was nice and double rooms were good standard. Hotel seemed to be empty apart from us which is another reason we cannot understand why we had to have such a huge and expensive room. Breakfast was not very nice at all although the staff did their best. We think everything was done in a microwave. Will definitely not be going back to this hotel ! If only they could have shown some goodwill .
Verified review

4/10 Fair

disappointing, go elsewhere!

Hotel badly run and nothing turned up when Ui asked and without constant reminders.
Verified review

4/10 Fair

Déçue. Chambre avec cuisine mais sans vaisselle. Emplacement pour un frigo mais pas de frigo. On nous en mets un mais il ne marche pas. Au PDJ on nous demande ce qu’on veut comme café puis on nous le facture avant qu’on voit qu’il y en a au buffet. On demande des messages ayurvedique au final on nous facture un massage balinais. Au moment de payer on nous ne nous propose pas de geste commercial malgré toutes ces erreurs!!
Verified review

10/10 Exceptional

Hotel tres propre et personnel au petits soins ! Je recommande !
Verified review

8/10 Very good

Bel hôtel mais vide de clients en juillet 2026 . Ainsi, pas de buffet proposé au petit déjeuner car nous n’étions que 2 familles de 4 personnes. Expression proposé mais en supplément…4 euros …20 min d’attente et en prime il était froid! Piscine agréable mais qui manque clairement d’entretien ( carreaux cassés, rouille…) . Nous y avons passé deux nuits et avons un regretté d’avoir une chambre sans aucune vue sur Kandy alors que l’hôtel était vide
Verified review

8/10 Very good

Hjælpsomt personale. Dejlige værelser. Vi har været meget tilfredse med opholdet.
Verified review

6/10 Good

Dårlig/agressiv service

Hotellet er fint nok. Værelset var ok, balkon var slidt. Men service var dårlig og ubehagelig. Vi er knap nok checket ind før Hotel Manager prøver at sælge os en aften udflugt med afgang 30 min efter vores ankomst. Vi siger nej tak og fortæller vi har brug for at slappe lidt af og se hvad Kandy har at byde på, da vi kun har én overnatning. Ca. 10 min. efter ringer vores telefon på værelset og det er manageren der vil høre om vi har ombestemt os med aften udflugten. Flere af disse situationer oplever vi under vores meget korte ophold. Man følte sig “presset” fordi de var aggressive i deres “service” Morgenmaden var kedelig. Frugt, toast og dårlig kaffe.
Verified review

6/10 Good

Unwelcome, down the road and someone has a key!

We booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity. We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasn't ready. We did not get any information - wifi password, bottled water etc. Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again. We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us. We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk.
Verified review

10/10 Exceptional

Recommend

Good hotel and in hilly area of Kandy. Restaurant was also good. Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.
Verified review

8/10 Very good

Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working
Verified review

2/10 Poor

Not a 4 star hotel..very disappointed

My partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful.
Verified review

8/10 Very good

Take Care to avoid injury

As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off. The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed. The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework. The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.
Verified review

10/10 Exceptional

Serene grand

Awesome. Great location. Scenic view. Nice comfy rooms
Verified review

8/10 Very good

Nice hotel

Charged for beers from mini bar that weren't there to begin with
Verified review

8/10 Very good

Do it

Nice and clean. Monkeys on the balcony which was awesome. Breakfast was nice only because the had an omelett guy. Would stay again.
Verified review

8/10 Very good

Good stay in Kandy

Attentive staff, good food
Verified review

6/10 Good

Not as bright as 4 stars, but good for a night

he hotel definitely should be categorized as three-star. The rooms are clean and comfortable, but completely outdated. I stayed in a deluxe double room and it was nothing fancy. The walls, ceilings, and floors are not soundproofed. You can hear EVERYTHING from other guests, the restaurant, and staff. It seemed like they were constantly moving furniture above me and you hear the regular slamming of doors. I had a mountain view of the building next-door under construction. The rooms aren't sealed very well. There was a large gap under my room door (I put a towel to block bugs coming in) and gaps in the sliding glass doors. They don’t provide face or hand towels. I had to request when I first arrived and only got one in the two nights that I stayed. They don’t have duvets or comforters. You’re only left to cover with the bedsheets. I agree with the previous guests, the layout is bazaar. On the plus side, the breakfast and dinner buffets are good. However, the food is only warm and not hot. And the staff is friendly enough.
Verified review

8/10 Very good

Fairly priced hotel with mountain view of Kandy ci

My wife and I stayed here for two nights. We were not sure what to expect, but it ended up being a great place to stay. The staff and the manager did everything they could to make our stay comfortable and enjoyable. They also provided an awesome driver who made it very easy for us to visit all of the sites/activities that we hoped to see. If I had to suggest one thing that I think could be a bit better, I would say the food. It was certainly not bad, but it could be better. About the same as other places I have stayed in Sri Lanka. Overall, I feel good about the room and the service we received. I think the hotel is reasonably priced and it is worth a stay if you are staying in Kandy for a couple days.