Grand Mercure Nasu Highlands Resort & Spa

Property class: 4
Family-friendly hotel with restaurant, near Nasu Rindo Lake

Choose dates to view prices

Grand Mercure Nasu Highlands Resort & Spa puts you within a 10-minute drive of Nasu Rindo Lake and Nasu Safari Park. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Le　SENSORIEL, which serves local and international cuisine and is open for breakfast and dinner. Other highlights include a sauna, a children's pool, and a garden.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free parking
  • Free WiFi
  • Laundry facilities
  • 24/7 front desk
The current price is $99
$122 total
Nov 11 - Nov 12

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Classic Room (Japanese Style)

Room

Classic Room (Japanese Style)

7.6 out of 10
Good
(19 reviews)
  • 36 sq m
  • Sleeps 7
  • 4 Twin Futons

View all photos for Classic Twin Room

A hotel room with a bed, a desk with a TV, a chair, a sofa, and a window with a view.

Classic Twin Room

7.8 out of 10
Good
(16 reviews)
  • 36 sq m
  • Sleeps 6
  • 2 Twin Beds

View all photos for Superior Twin Room

A hotel room with two beds, a sitting area with a table, a large window with a view, and a bathroom with a mirror and sink.

Superior Twin Room

9.0 out of 10
Wonderful
(12 reviews)
  • 36 sq m
  • Sleeps 6
  • 2 Twin Beds

View all photos for Classic Twin Room (Japanese-Western Style)

A hotel room with two beds, a desk with a chair, a television, and a window with a view.

Classic Twin Room (Japanese-Western Style)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 7
  • 4 Twin Beds

View all photos for Classic Deluxe Suite

A spacious living room with a sofa, a flat-screen TV, a dining area with a table and chairs, and a view of the mountains through large windows.

Classic Deluxe Suite

  • Sleeps 6
  • 4 Twin Beds

View all photos for Room, Multiple Beds

Room

Room, Multiple Beds

  • Sleeps 7
  • 4 Twin Beds

View all photos for Family Superior Twin Kids Room

A hotel room with two beds, a sofa, a small table, and a large window with a view.

Family Superior Twin Kids Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 3 Twin Beds

View all photos for Family Room, 3 Twin Beds (Superior, Baby Room)

A hotel room with a bed, a sofa, a crib, a round table, and a wall-mounted artwork.

Family Room, 3 Twin Beds (Superior, Baby Room)

  • Sleeps 6
  • 3 Twin Beds

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About the neighborhood

Map
4449-2 Takakuhei, Nasu, Tochigi-ken, 325-0302

What's nearby

  • Nasu Rindo Lake - 12 min walk - 1.1 km
  • Nasu Rindo Lake View - 14 min walk - 1.2 km
  • Nasu Trick Art Museum - 18 min walk - 1.6 km
  • SL Land Museum - 5 min drive - 2.4 km
  • Emile Galle Museum - 5 min drive - 2.4 km

Getting around

  • Fukushima Airport (FKS) - 99 min drive
  • Kuroiso Station - 22 min drive
  • Nasushiobara Station - 34 min drive
  • Nishigo Shinshirakawa Station - 37 min drive

Restaurants

  • ‪レストラン蒸気機関車 - ‬4 min drive
  • ‪NASUバイキング エルバージュ - ‬6 min drive
  • ‪ONIBUS COFFEE - ‬4 min drive
  • ‪那須の恵みMekke! ブッフェ&マルシェ - ‬12 min walk
  • ‪和匠ダイニング 菜す乃 - ‬6 min drive

About this property

Grand Mercure Nasu Highlands Resort & Spa

  • Grand Mercure Nasu Highlands Resort & Spa puts you within a 10-minute drive of Nasu Rindo Lake and Nasu Safari Park. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Le　SENSORIEL, which serves local and international cuisine and is open for breakfast and dinner. Other highlights include a sauna, a children's pool, and a garden.

All inclusive details

  • All-inclusive room rates at Grand Mercure Nasu Highlands Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

At a glance

CHECK-IN
3:00pm
CHECK-OUT
11:00am

Hotel size

    • 189 rooms

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 11:00 PM
    • Late check-in subject to availability
    • Check-out time is 11 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking

Other information

    • Designated smoking areas

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Reviews

Grand Mercure Nasu Highlands Resort & Spa Reviews

8.4

Very Good

8.2

Cleanliness

8.8

Location

8.2

Staff & service

8.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast buffet offered a wide variety of delicious options, including healthy choices and gluten-free bread. (20 reviews)
  • The all-inclusive package offered a wide variety of drinks and snacks, and was a great value for a hassle-free stay. (6 reviews)
  • The restaurant offered delicious and diverse food options, with a wide variety of dishes for both dinner and breakfast. (28 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

10/10 Exceptional

Great service, clean and friendly staff
Verified review

10/10 Exceptional

Excellent Serene child friendly
Verified review

10/10 Exceptional

Kids pool and playgrounds are nice for children.
Verified review

10/10 Exceptional

Large spacious rooms, friendly and helpful service, clean and relaxing onsen. Best bonus is free flow drinks (soft drinks, coffee and lots of alcohol) and snacks in the afternoons and nights!
Verified review

8/10 Very good

When I first read the reviews, I was reluctant to book this hotel. But I saw some recent photos that the hotel has been renovated. Everything provided was very professional and clean. The queue management at the restaurant for both breakfast and dinner was very efficient. Free-flow alcohol beverages was a plus.
Verified review

10/10 Exceptional

We will be back!

We have an amazing time! From the check in to the arrival celebration. The rooms were amazing and so large! The onsen was very family friendly. Play spaces indoor and out were outstanding. Breakfast left us speechless. Our only regret is not getting dinner. Such an amazing experience
Verified review

6/10 Good

Would have been ideal if you are traveling with small children.
Verified review

10/10 Exceptional

Area was quite remote and you need a car to get around Nasu as there is nothing in walking distance, however snacks and drinks were complimentary each day at set hours, mineral outdoor onsen/spar was perfect and staff were amazing. Airconditioning was disappointing as it was preset with the main hotel and could not change temperature only adjust fan. Views were amazing from the restaurant and breakfast bar. Many young children when we stayed as the hotel focuses on kids with indoor and outdoor playground. Overall very nice hotel with amazing staff and great place to base yourself and explore Nasu with a car.
Verified review

8/10 Very good

The location was great Install translate before you go Ask for a bus timetable and the free tickets you get as part of your stay Uber does not work out near Nasu, no uber eats or car rides Install go taxi, it's there uber equivalent Food is scarce around the hotel so plan ahead and get food from the local shops, family marts are great, 7elevens are ok to If you eat at the buffet restaurant at the hotel you need to book it as part of the hotel booking. We did not and it cost me $214 (aud) for 2 adults and 1 child, we didn't know this ahead of time. The hot springs / baths are a no cloths zone, kids 6 and older and men and woman are just all in the same water together naked, nothing against there culture it just wasn't for me. There are claw machines absolutely everywhere in Japan so if your taking kids be sure to always have some coins on you, they range for 100¥ to 500¥ Nasu highlands park was amazing Nasu safari park was good, very small but pretty cool getting up so close with so many animals.
Verified review

8/10 Very good

小さな子供も楽しめると思います。 食事も美味しかったです。
Verified review

8/10 Very good

部屋は清潔で広々快適でした。夏休みのせいか子ども連れのファミリーが圧倒的に多いと感じました。朝食も種類豊富で美味しかったですが、価格は少し高過ぎる印象。ソフトクリームなど子どもが喜ぶメニューが充実しています。
Verified review

10/10 Exceptional

ビュッフェは種類が豊富で、とても満足できました。宿泊前に食事の口コミを見たところ評価があまり良くなかったため少し不安でしたが、実際には料理も美味しく、まったく問題ありませんでした。 ただ、長期連泊の場合は毎日同じメニューになるため、その点は改善されるとさらに良いと思います。 ホテル全体としては、子ども連れやファミリーにはとても過ごしやすいホテルでした。また機会があれば、ぜひ利用したいと思います。
Verified review

8/10 Very good

温泉に行く時用のタオルやそれを入れるカバンなどがあったら嬉しいです。
Verified review

10/10 Exceptional

子供が遊べる所が多くありチェックインからチェックアウトまでいっぱい遊びつくせました。 マザー牧場も近く外に遊びに行くのもアクセスし易く立地も最高でした。 強いて言うなら客室の空調が思ったよりも強くならず、もう少し空調が効くと良いかなと思います。
Verified review

8/10 Very good

お酒好きには最高のホテルでした！子供もたくさん遊べる場所があり大満足でした。ここにずっと住みたいと6歳の息子が帰る時に泣いていました笑 また行きたいと思います！ありがとうございました！
Verified review

10/10 Exceptional

家族旅行に最適です。全て素晴らしいです。
Verified review

2/10 Poor

問い合わせ対応が全く要領を得ず、余計なやり取りに時間を使った挙げ句、誤った情報を案内されました。。
Verified review

10/10 Exceptional

15時チェックインの前でも遊ばせていただけて非常に助かりました！ 山の中だし半端な時間に着いてしまったからどうしようかと思っていましたが、近所に魅力的なお店や施設も沢山あったので、お金の心配がなければ遊び放題だと思います。 売店にオムツが売ってあったり、助かる要素が数えきれないです。 スタッフの方々も優しく、宿泊客も皆さん小さいお子様のいるご家族や理解ある方々だったので最高でした！ 露天風呂の石がザラザラで子どもが痛がったのと、アメニティに髪ゴムがあれば嬉しいなと思いました。 また是非予約させて頂きたいと思います。 ありがとうございました！
Verified review

6/10 Good

小さな子供連れ家族が多く、夕食朝食とも子供の泣き声のうるさいことには閉口した。またブッフェの慌ただしさ、割り込みなどのマナーの無い客を散見し、気分の良いものではなかった。 施設の優雅さ、空間の広さ、那須の自然、食事のクオリティの高さなど、大変良い面があるのに、全く台無しである。 敢えて小さな子供連れの客層を呼び込むコンセプトはいかがなものか。社会あるいは教育の問題とも思うが。
Verified review

8/10 Very good

朝食の時間枠が60分なのですが、時間通りに行っても皆さん早めに来て案内が開始されるまで入り口に並んでいます。時間になると順番に案内されるのですが、実際案内されるまで5〜10分待ちます。その分の時間は利用時間から引いてもらえませんので、8:00に行って列に並んで実際席についたのが8:10でも終了の時間は9:00でした。 子ども用に離乳食が入り口の後ろに置いてありますが、赤ちゃんを抱っこしていても特に案内はされないので、自分でどれをもらえるのか、小分けの器はあるかなどを聞いてレンジで温めて席であげます。 8:10に席について8:15から離乳食をあげはじめると子どもが離乳食を食べ終わる頃にはもう8:40ぐらいになっているので親の食べられる時間は20分、料理を取りに行ってる時間を引いたら実質15分ぐらいしかなかったので朝食を食べるのはとっても忙しいかったです。 朝食の利用時間をどうにかしてくれたらもっと楽しく過ごせたなぁというところだけは残念でしたがそれ以外は概ね満足させていただきました。 スタッフの方は、人によってとてもホスピタリティ溢れる方とそうでない方がはっきりと分かれる感じでした。 私たちは嫌な対応はされませんでしたが、他の方への対応でちょっと可哀想な目に合っている方はいました。 でも基本的に優しい方が多いとは思います。 朝食は最低限コーヒーぐらい飲めればいいな、ぐらいの気持ちでいけばガッカリしなくてすみそうなので、次回はそのぐらいの気持ちでまた利用したいと思いました！
Verified review

10/10 Exceptional

子供連れのたくさん遊び場があってよかったです。
Verified review

8/10 Very good

施設、お部屋、温泉浴場はとても清潔でした 朝夕の食事はバイキングでしたが質は普通ですが種類は沢山ありとても満足でした
Verified review

10/10 Exceptional

各地メルキュール利用致しますが、 リピーターになりますねー
Verified review

8/10 Very good

客室とても綺麗でした。 ですが思ってたよりもバイキングのレパートリーは少なく、大浴場も滑りが少しありました。 子供の遊ぶ施設は良くて子供たちはとても楽しそうでした！
Verified review

8/10 Very good

３歳と７歳の子連れでうかがいました。 以前と比べてとてもきれいにリニューアルされていてとても良かったです。 お部屋もお風呂も食事も良かったです！