8/10 Muy bueno
17 de mayo de 2025
Nobody there!
Beautiful location, nice property. poor service. When we went to check in, there was nobody at the front desk, The pager to call someone didn't work and they didn't answer the phone. After 40 minutes of trying, at 8:50 PM, although we had already paid for the room, we were ready to give up and find another hotel. Then another guest told us that the desk clerk said she would be back at 9:00 to lock up so we waited. When she finally showed up, she was defensive, saying she was all alone and busy down in the laundry and she barely apologized. The next morning, we told the day person what had happened and she said that the boss (owner? manager?) would want to talk to us and that he would either call or come to our room. Two hours later, when we were checking out, we told her that we hadn't heard from him so she called him again and he soon appeared. He didn't introduce himself but did apologize saying "we did give you a late checkout". He later said that they would discount a future stay...but gave us nothing in writing.
William B
William B, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com
