Global Luxury Suites Reston Virginia

Keys were not ready nor was the parking available and had to park off site. Was not able to get in room until 6pm

I tried to check in after I got confirmation emails and my room number and I couldn’t because my name was not on the check in list I don’t know how but it wasn’t. Then I finally get to my room it still had trash in it bed messy and it smelled like the person prior to me just left because it smelled like poop when we walked in with stains in the toilet. So we requested another room and when we got to that room it was pretty nice looking but it did not come with a welcome basket nor towels. When we called to get more towels we couldn’t get them till the next day . The apartments look very very up to date and modern but the way they run it is terrible you have some that try to help but others throw their hands up and don’t even try to help

The place really needs to be updated. The carpets are really dingy. Also the HVAC didn't work, so we were freezing cold. And the mattress felt like we were sleeping on a sloped pile of cardboard boxes. I've stayed at other properties run by this company that were MUCH nicer.

Awesome place to stay! Great amenities, local restaurants within 10 min walk. It's more of a air b&b then a hotel.