Merchant Hotel

Property class: 3.5
Hotel with restaurant, near KOMTAR

Choose dates to view prices

At Merchant Hotel, you'll be just a 5-minute drive from KOMTAR and Gurney Drive. For a bite to eat, guests can check out Merchant Cafe, which serves local and international cuisine and is open for breakfast. Also, Swettenham Pier Cruise Terminal and Gurney Plaza are just a 5-minute drive away.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Meeting room
  • Multilingual staff
  • Free newspapers in the lobby
  • Luggage storage

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Minibar

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Double Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room, 2 Twin Beds

Executive Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Executive Twin Room, 2 Twin Beds

  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds

Deluxe Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room, 2 Twin Beds

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Double Room, 1 King Bed

Executive Double Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Executive Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Minibar, in-room safe, desk, laptop workspace

Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive King

A hotel room with a bed, desk, chair, and TV.

Executive King

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
55 Jalan, George Town, Penang, 10000

What's nearby

  • Cheong Fatt Tze Mansion - 2 min walk - 0.2 km
  • Georgetown UNESCO Historic Site - 5 min walk - 0.5 km
  • Padang Kota Lama - 12 min walk - 1.1 km
  • KOMTAR - 12 min walk - 1.1 km
  • Gurney Drive - 3 min drive - 2.7 km

Getting around

  • Penang Intl. Airport (PEN) - 28 min drive
  • Penang Sentral - 29 min drive
  • Tasek Gelugor Station - 49 min drive

Restaurants

  • ‪Kirishima Japanese Restaurant - ‬2 min walk
  • ‪Kheng Pin Cafe 群宾茶室 - ‬1 min walk
  • ‪Restoran Sup Hameed - ‬1 min walk
  • ‪东海岸海鲜烧鱼 East Coast Grill Seafood - ‬2 min walk
  • ‪The Lighthouse Café - ‬1 min walk

About this property

Merchant Hotel

  • At Merchant Hotel, you'll be just a 5-minute drive from KOMTAR and Gurney Drive. For a bite to eat, guests can check out Merchant Cafe, which serves local and international cuisine and is open for breakfast. Also, Swettenham Pier Cruise Terminal and Gurney Plaza are just a 5-minute drive away.

At a glance

Hotel size

    • 93 rooms
    • Arranged over 11 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free uncovered onsite self parking
    • Onsite parking limited

Other information

    • Designated smoking areas
    • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 8:00 AM–10:00 AM
  • Restaurant
  • Room service (limited hours)

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Wheelchair accessible
  • Thin carpet in room

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Dining

Merchant Cafe - This restaurant specializes in local and international cuisine and serves breakfast only. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MYR 30 for adults and MYR 30 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

Extra-person charges may apply and vary depending on property policy.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard

Also known as

Merchant Hotel Penang

Merchant Hotel

Merchant Penang

Merchant Hotel Penang/George Town

Merchant Hotel George Town

Merchant George Town

Merchant Hotel Hotel

Merchant Hotel George Town

Merchant Hotel Hotel George Town

Frequently asked questions

Are pets allowed at Merchant Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Merchant Hotel?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Merchant Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Merchant Hotel and nearby?

Recommended spots to visit include KOMTAR (13-min walk) and Swettenham Pier Cruise Terminal (1 mi), along with Gurney Drive (1.2 mi) and Gurney Plaza (2.3 mi).

Are there restaurants at or near Merchant Hotel?

Yes, Merchant Cafe offers local and international cuisine.

What's the area around Merchant Hotel like?

Merchant Hotel is a short 13-minute walk from KOMTAR and 3 minutes' walk from Cheong Fatt Tze Mansion.

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Reviews

Merchant Hotel Reviews

7.6

Good

7.8

Cleanliness

8.0

Location

8.0

Staff & service

7.6

Property conditions & facilities

Reviews

Verified review

8/10 Very good

Close to shopping and historical area.
Verified review

4/10 Fair

In need of an upgrade. It might have been ok once but is now looking very shaby. Room safe was broken, wet patch on carpet due to leaking ac, rotten bathroom door frame, street noise and shower took an age to run hot. Staff were friendly and did their best.
Verified review

4/10 Fair

Staffs and facilities need upgrading

From the start had a bad experience. Ordered 4 rooms online with hotels.com, frontdesk argued with us it was only one room. Had to made an international call to hotels.com to clear things up. Seems the front desk didn't understand the booking we printout/brought with us when it was clear we ordered 4 rooms. Room conditions was pretty bad, bathroom was clogged, etc. The one good thing is that it is located strategically in one of Penang's main tourist site.
Verified review

10/10 Exceptional

near bus station, food court, 7-11 , happy mart lobby staff she is so friendly.
Verified review

6/10 Good

Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
Verified review

2/10 Poor

Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Verified review

8/10 Very good

Bilik tak ada tingkap

Check in time tak boleh awal mesti pukul 3pm baru boleh masuk, kalau nak see view check in time don't forget bagi tau, saya pun tak tau tak ada view sudah masuk bilik cari tingkap tak ada, turun reception tanya dia kenapa saya booking satu malam dua ratus lebih satu malam pun tak ada tingkap punya kah. Nak minta tukar bilik kata nya tak boleh
Verified review

10/10 Exceptional

สะดวกมาก หาของกินง่าย ใกล้ร้านสะดวกซื้อ
Verified review

8/10 Very good

Old hotel conveniently located

It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
Verified review

2/10 Poor

Bad experience stayed in Merchant Hotel
Verified review

10/10 Exceptional

awesome stay
Verified review

10/10 Exceptional

ทำเลทีของโรงแรมยอดเยี่ยม ไปไหนมาไหนก็สะดวก ห้องพักกว้างขวางไม่อึดอัด มีน้ำดื่มให้บริการทุกวันๆละ4ขวดเพียงพอ แต่อาหารเช้าน่าจะเปลี่ยนบ้างผมพัก5วันอาหารเช้าซำ้ๆทุกวัน เบื่อเลยครับ
Verified review

8/10 Very good

clean, good air con, location good, good services, friendly.
Verified review

10/10 Exceptional

Hotel Location

one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.
Verified review

8/10 Very good

Convenient but depend on the purpose of visit there
Verified review

6/10 Good

Spacious room with comfy bed. The washroom is dated and the pillow need to be replace.
Verified review

6/10 Good

Good for tourism stay

Very noisy even can hear loud music in midnight. Somemore the big noise from some temple even at 5am. Check in service super slow but staff attitude good.
Verified review

8/10 Very good

Fanasty

Good location at Penang road foods alot of shops there is free public bus service to comtar centre stay was comfortable
Verified review

10/10 Exceptional

コンビニエンスストアに近く、レッドガーデンもすぐ真裏にあるため、女性一人旅でも過ごしやすい環境にあってよかった。
Verified review

6/10 Good

Recently renovated hotel near old town, Little India, and China Town. While overall comfortable, my room did not have any windows and was located next to air conditioners, thus very noisy.
Verified review

8/10 Very good

everything seems perfect, but the air condition is noisy, have to be awared on this
Verified review

10/10 Exceptional

Easy access. Room & toilet very clean.
Verified review

4/10 Fair

1 hour check in

Every staff just looked at each other and their manager expecting the manager to attend to all guests while they are chatting. By every staff it means 5 or 6 of them in the front desk just not helping with the check in. The entire check in process took 1 hour. Room is reasonably clean and location is good though. The manager tried to be as helpful and polite as possible though. I think the hotel is overstaffwd for no obvious economic reason. Perhaps the cost reduction can be shared with guests if the hotel will.
Verified review

8/10 Very good

Everything is nice and perfect worth the value for money. The only problem that we encounter is the water heater for our shower that is not so sensitive when we change the temperature
Verified review

8/10 Very good

Nice and comfortable

Nice