To start, I'd like to say that the receptionist was very kind and professional. However, this doesn't take away from the fact that we were very disappointed overall with our stay and I found it to be so unacceptable that I feel obligated to leave a review and warn others to stay away.
I travelled with my 8-month old baby and my husband. We booked a triple room and were given a triple room on the first floor that was different than the pictures listed on hotels.com.
We were given a room on the first floor with a stroller and no elevator. Reception's solution was to leave the stroller out in the open in the courtyard, unguarded the entire night. We chose to fold the stroller up and drag it up the small staircase due to not wanting any damage or theft to occur.
Secondly, the room was filthy and generally unkempt. I would have looked past being given a room different than the pictures, but to give us such a dirty room with a baby was appalling.
There was water leftover from a previous guest in the water boiler, food and dirt on the table (only place to eat) and damage all over the walls. I immediately told the reception I wanted to leave and wanted a refund as it was not hygienic for my child to stay there. His solution was to give us a new room, which was a bit better but reeked of old cigarettes and had a dirty old towel in the interior window of the bathroom. Overall we did not feel relaxed at all and would not go back nor do we recommend this place.
