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ibis Mackay

4.0 star property
Mackay hotel with outdoor pool and restaurant

Choose dates to view prices

In South Mackay, ibis Mackay offers a serene retreat with a garden and outdoor pool. Enjoy al fresco dining at TurBARlence restaurant or relax in the sun loungers by the pool. Stay connected with free in-room WiFi and unwind at the bar.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free parking
  • Free WiFi
  • Connecting rooms available
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour business center
  • Business center
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area

Feel at home (6)

  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Terrace
The current price is $100
$110 total
includes taxes & fees
May 15 - May 16

Why we love this property

Culinary delights galore
Savor modern European dishes with outdoor seating. The cafe, bar, and breakfast buffet offer diverse options, including vegan and vegetarian choices.
Rest like royalty
Premium bedding cradles guests in comfort. Blackout drapes ensure deep slumber. 24-hour room service satisfies midnight cravings.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(47 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds

8.8 out of 10
Excellent
(5 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Accessible (Accessible)

Room, 1 Queen Bed, Accessible (Accessible) | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible (Accessible)

  • Sleeps 3
  • 1 Queen Bed

Superior Room, 1 King Bed (High Floor)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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The price is $118
$130 total
includes taxes & fees
Jun 1 - Jun 2
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About the neighborhood

Map
Christensen Crescent, Mackay Airport, South Mackay, QLD, 4740

What's nearby

  • Mackay Regional Botanic Gardens - 6 min drive - 4.1 km
  • Harrup Park - 6 min drive - 4.8 km
  • Mackay Basketball Stadium - 6 min drive - 4.8 km
  • Mackay Leisure Centre - 6 min drive - 5.6 km
  • Great Barrier Reef Arena - 6 min drive - 5.2 km

Getting around

  • Mackay, QLD (MKY) - 3 min drive
  • Mackay Station - 4 min drive
  • Nabilla Station - 21 min drive
  • Mapalo Station - 22 min drive

Restaurants

  • ‪McDonald's - ‬7 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪KFC - ‬6 min drive
  • ‪Shamrock Hotel - ‬5 min drive
  • ‪Subway - ‬6 min drive

About this property

ibis Mackay

Enjoy your visit to Mackay with a stay at ibis Mackay. After visiting the fitness center for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other features include an outdoor pool, a snack bar/deli, and a terrace. Fellow travelers like the helpful staff and airport proximity.

At a glance

DONE

Hotel size

    • 152 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 1.4 percent for credit card payments
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Height restrictions apply for onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children's menu

What to do

  • Pool table

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2015
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • LED television
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Alarm clock
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only

Special features

Dining

TurBARlence - This pub specializes in Modern European cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Awards and affiliations

Eco-Certified Property
This property participates in Ecotourism Australia Sustainable Tourism, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AUD 11 to 25 for adults, and AUD 11 to 25 for children
  • Late check-out can be arranged for an extra charge of AUD 60 (subject to availability)
  • Credit card charges are subject to an extra charge of 1.4 percent

Parking

  • Parking height restrictions apply

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Also known as

ibis Mackay Hotel

ibis Mackay

ibis Mackay Hotel

ibis Mackay South Mackay

ibis Mackay Hotel South Mackay

Frequently asked questions

Does ibis Mackay offer free cancellation for a full refund?

Yes, ibis Mackay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at ibis Mackay?

Yes, there's an outdoor pool.

Are pets allowed at ibis Mackay?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at ibis Mackay?

Yes, there's free self parking.

What are the check-in and check-out times at ibis Mackay?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 10 AM. Late check-out is available for a charge of AUD 60 (subject to availability). Contactless check-in and check-out are available.

What is there to do at ibis Mackay and nearby?

Ibis Mackay has an outdoor pool and a fitness center, as well as a garden.

Are there restaurants at or near ibis Mackay?

Yes, TurBARlence offers alfresco dining and Modern European cuisine.

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Reviews

ibis Mackay Reviews

8.8

Excellent

9.2

Cleanliness

8.0

Location

9.0

Staff & service

9.0

Property conditions & facilities

Popular mentions

Room
Airport
Service staff
Shower
Restaurant
Water
Food
Bathroom
Location
Amenities

Reviews

Verified

10/10 Exceptional

Friendly staff, great location nice breakfast!
Pia, 2-night trip
Verified

10/10 Exceptional

Good facilities and restaurant
Nancy, 1-night trip
Verified

10/10 Exceptional

Quick and easy access from Mackay airport. Clean, modern, quiet and comfortable rooms. Nice dining and bar area.
Tania, 1-night trip
Verified

10/10 Exceptional

the room was clean and the staff were exemplary
Angus, 1-night trip
Verified

10/10 Exceptional

Great staff and amenities
Mahmood, 1-night trip
Verified

10/10 Exceptional

Staff were very courteous and the hotel was clean and cool.
Karla, 1-night trip
Verified

10/10 Exceptional

Room was spotless, no noise from other guests or outside of the hotel.
Michael, 1-night trip
Verified

10/10 Exceptional

The room was very comfortable and suited my needs perfectly.
June, 1-night trip
Verified

8/10 Very good

Room was clean.
Vinaisi, 1-night trip
Verified

10/10 Exceptional

Everything was good
Mahmood, 2-night trip
Verified

6/10 Good

Stay was ok, room clean, staff pleasant. Bathroom and shower in particular was small. Car parking a pain, no park spots left so was directed to short stay car park and advised my ticket would be validated. That didn’t work and had quite the mess trying to get out of the car park.
Rachel, 1-night trip
Verified

10/10 Exceptional

Perfect for an overnight stay right at the airport for those early departures or late arrivals. Very clean comfortable room and bar and restaurant are great
Paul, 1-night trip
Verified

10/10 Exceptional

The staff were fantastic and the room was very comfortable and clean.
Troy, 1-night trip
Verified

10/10 Exceptional

Thankyou for our awesome stay ,your team was amazing with your hospitality and our meals where done to Perfection.
Vanessa, 3-night trip
Verified

10/10 Exceptional

Clean and close to the airport
Lowell, 1-night trip
Verified

10/10 Exceptional

Very impressive Deluxe Queen was great Also had a good meal in the restaurant
Glenn, 1-night trip
Verified

8/10 Very good

5 star review from me for the staff during my stay, dealt with 3 different members during my 2 night stay - all very helpful and kind. There would be a 5 star from me if the hotel had conditioner &/or moisturizer in the rooms. Only shampoo and body wash in those refillable wall bottles. They had a few extra things available to purchase from reception (deodorant/razors etc...) but sadly no conditioner. I have shorts stays in Mackay regularly - This is the best place I've stayed at in Mackay for a while (staff & cleanliness wise). Just remember to pack your own conditioner & moisturizers next time.
Jade, 2-night trip
Verified

10/10 Exceptional

Only there for one night but loved it nice room had a great meal and beer what more do you want
Greg, 1-night trip
Verified

10/10 Exceptional

Clean comfortable stay

Perfect spot for a 1 night stay before an early flight. Perfectly clean and comfortable and a great meal.
Wayne, 1-night trip
Verified

10/10 Exceptional

Comfy bed, wonderful sleep

Bed was super comfortable, room was dark, service was great. Would stay again .
Kiri, 1-night trip
Verified

10/10 Exceptional

Very reliable comfortable and quiet rooms.
Timur, 1-night trip
Verified

10/10 Exceptional

Great service from staff.
Des, 1-night trip
Verified

10/10 Exceptional

Highly recommend

The service was good class and the front office nanager at check in was engaging, professional and provided a warm welcome. The only issue, which is really a personal option, the matress on the bed was very soft and provided little support.
Tony, 1-night trip
Verified

8/10 Very good

I highly recommend this hotel. The room is very clean and comfy. Wonderful!
Rachelle Jean Marie, 2-night trip
Verified

10/10 Exceptional

Early flight so great location. Rooms are small and very compact. Shower in particular is very small, elbows hit.
Kathy, 1-night trip