Rocana Hotel

Property class: 3
City-center Kuantan hotel with restaurant

Choose dates to view prices

Rocana Hotel is a great choice for a stay in Kuantan. Free perks include WiFi and self parking.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Room service
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Laundry service
  • Meeting room
  • Multilingual staff
  • Concierge services

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Coffee/tea maker
  • Elevator
The current price is $39
$47 total
includes taxes & fees
Oct 8 - Oct 9

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

Minibar, in-room safe, desk, WiFi (free)

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Minibar, in-room safe, desk, WiFi (free)

Deluxe Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Superior Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior King Room

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Superior King Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Deluxe Room, 1 King Bed

  • City view
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Superior Twin Room

  • City view
  • 31 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Map
B2-B10 Lorong Tun Ismail 8, Sri Dagangan 2, Kuantan, Pahang, 25000

What's nearby

  • Kuantan City Mall - 1 min walk - 0.1 km
  • East Coast Mall - 2 min walk - 0.2 km
  • Darul Makmur Stadium - 10 min walk - 0.9 km
  • Masjid Negeri - 14 min walk - 1.2 km
  • Heroes Museum - 17 min walk - 1.5 km

Getting around

  • Kuantan (KUA-Sultan Haji Ahmad Shah) - 19 min drive

Restaurants

  • ‪Nanda Chicken - ‬3 min walk
  • ‪Mee Tarik Warisan Asli - ‬2 min walk
  • ‪Black Canyon Coffee - ‬2 min walk
  • ‪The Coffee Bean & Tea Leaf - ‬2 min walk
  • ‪Nippon Sushi - ‬1 min walk

About this property

Rocana Hotel

  • Rocana Hotel is a great choice for a stay in Kuantan. Free perks include WiFi and self parking.

At a glance

Hotel size

    • 87 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free covered onsite self parking
    • Wheelchair-accessible parking on site

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

Room amenities

Be entertained

  • Flat-screen television
  • Premium TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MYR 20 for adults and MYR 12 for children

Policies

Extra-person charges may apply and vary depending on property policy.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Rocana Hotel Kuantan
Rocana Hotel
Rocana Kuantan
Rocana
Rocana Hotel Hotel
Rocana Hotel Kuantan
Rocana Hotel Hotel Kuantan

Frequently asked questions

Does Rocana Hotel offer free cancellation for a full refund?

Yes, Rocana Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Rocana Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Rocana Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at Rocana Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Are there restaurants at or near Rocana Hotel?

Yes, there's an onsite restaurant.

What's the area around Rocana Hotel like?

Rocana Hotel is in Pekan Melayu, a short 2-minute walk from Kuantan City Mall and 4 minutes' walk from East Coast Mall.

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Reviews

Rocana Hotel Reviews

8.4

Very Good

8.6

Cleanliness

8.4

Location

8.4

Staff & service

8.0

Property conditions & facilities

Reviews

Verified review

10/10 Exceptional

Great hotel to stay

Great location with all needed for a night stay. May be can provide toothbrush/paste, and a hand soup at tiolet will improve the experience. Hotel locate near 3 shopping mall and eaties and massage shop
Verified review

6/10 Good

Staffs are friendly and helpful.. room is spacious and importantly toilet is clean.. location is near to mall and it’s walking distant..
Verified review

10/10 Exceptional

Worth of money

Clean room, comfy bed, fantastic pillow, adequate space for rilex and strategic location
Verified review

8/10 Very good

Convenient location, near Kuantan City Mall with many choices of eating places. Bright, clean, but hotel lift could be improved. If the guest did not press the button properly, he could be waiting a longer time. Staff was alert to that. Toothbrush, room slippers were provided on request. No hand soap at basin but need to take from shower area.
Verified review

4/10 Fair

Our recent stay at the Rocana Hotel was unfortunately quite disappointing. While some members of staff were fun, friendly, and welcoming, others came across as the complete opposite, which made the overall experience feel inconsistent. The location itself is good and convenient, however the parking situation was frustrating. Although the hotel advertises parking, spaces are extremely limited and availability is very hit and miss. On more than one occasion, we had to park on the street and get up early in the morning to move the car before parking enforcement hours began, which was far from ideal. The room itself was a good size, however it felt very tired and in desperate need of remedial work and redecoration. This was also true of many of the common areas beyond the reception area, which appeared worn and poorly maintained. There were several cleanliness and maintenance issues that should not really be present in a hotel of this standard, including stained bed linen, towels that were supposed to be white but are now shades of grey/cream, cracks in the walls, a rotten bathroom door frame, mould in the bathroom, and an ill-fitting toilet seat. Overall, the property feels neglected and in need of significant refurbishment and better upkeep. With investment and more consistent customer service, the hotel could have potential, but sadly the current condition did not meet expectations.
Verified review

10/10 Exceptional

Clean room. Walkable to megamall
Verified review

10/10 Exceptional

i will stay back if i come here to work again..
Verified review

8/10 Very good

Overall okay, just the WiFi signal is weak and the speed is slow.
Verified review

8/10 Very good

早餐選擇較少
Verified review

8/10 Very good

早餐選擇非常少，相當可惜
Verified review

8/10 Very good

The room is clean and quiet. This location is very convenient as well!
Verified review

6/10 Good

-
Verified review

8/10 Very good

Excellent service by the staff.More variety of food should be offered during breakfast buffet.Insufficient plug points in the room.Toilet is clean and neat.Iron,iron board,prayer mat & hair dryer beautifully provided in the room. Easy and fast during check in and out.
Verified review

10/10 Exceptional

Had
Verified review

10/10 Exceptional

Needed short getaway. Selected this hotel due to reasonable price and walking distance to malls. Indeed no regret. Clean room. Comfy bed. Nice breakfast.
Verified review

10/10 Exceptional

I stayed for Two Nights. The first night at Even numbers room n the view is an adjecent building. The odd numbers room with better city view. Avoid also connecting room as u can hear very clear ur neighbours whisper.
Verified review

10/10 Exceptional

Best Hotel near EC Mall & Kuantan City Mall

Excellence services by Rocana Hotel staff
Verified review

8/10 Very good

This hotel very comfortable to stay for short period and business matter. The room was clean, nice, neat and tidy. Will stay here if come to kuantan again.
Verified review

8/10 Very good

Great Value, Excellent Hotel

Excellent hotel for the 3 star rating. Room was clean although 1 corner in the room was a bit dusty. Breakfast buffet was included with our room package. The spread was typical Malaysian food along with some continental breakfast items including egg dishes. Overall taste is good, though everything seems to be a bit too sweet for my palate. Ample parking was available around the hotel. It is a mix of public parking lot and hotel basement parking. Basement parking entry was badly constructed. The downward ramp was too steep to be coupled with the bump at the entry. My MPV that was a bit laden with luggage and passengers gets it's underbody scraped each time we drive into the basement parking.
Verified review

8/10 Very good

Well maintained room except for the air condition unit which froze and ice droplets falling down.
Verified review

8/10 Very good

Limited parking space.
Verified review

10/10 Exceptional

Staff is friendly during check-in. The room is spacious and bed is big and comfort. Aircond is very cool. Water pressure is strong
Verified review

10/10 Exceptional

Value for money

Value for money at a convenient location. The room is spacious with adequate amenities. Breakfast spread was lovely too.
Verified review

10/10 Exceptional

Die Unterkunft war ziemlich gut das Frühstück ist eigentlich gut aber für Europäer dann doch schwierig. Das einzige was mich gestört hat und das sehr war das die Fenster sich nicht öffnen lassen.
Verified review

6/10 Good

The hotel is located in an ideal location - walking distance to mall and shops, pretty clean. Only disappointment was that we could hear conversation/noise from next rooms. It can be quite scary if you wake up middle of night to the loo and hear these voices.