In the heart of Madrid, Onefam Sungate is a vibrant retreat. Connect with free in-room WiFi, dry cleaning/laundry services are available and multilingual staff can assist you at the 24-hour front desk.
Adolfo Suarez Madrid-Barajas Airport (MAD) - 29 min drive
Madrid Recoletos Station - 19 min walk
Madrid Principe Pio Station - 21 min walk
Madrid (XOC-Atocha Train Station) - 24 min walk
Callao Station - 3 min walk
Sol Station - 3 min walk
Gran Via Station - 5 min walk
Restaurants
Cafetería El Corte Inglés - 3 min walk
La Quintina - 2 min walk
Café & Té - 1 min walk
Hey My Coffee Sol - 2 min walk
Jollibee - 3 min walk
About this property
Onefam Sungate
When you stay at Onefam Sungate, you'll be in a fantastic location, just a 5-minute walk from Gran Via and Puerta del Sol. Also, Plaza Mayor and Plaza de España - Princesa are within just a 10-minute walk. The property is just a short walk to public transportation: Callao Station is 3 minutes and Sol Station is 3 minutes.
At a glance
DONE
Hotel size
17 rooms
Arranged over 2 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out time is 11:00 AM
Contactless check-out available
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Special check-in instructions
The property charges 4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
No onsite parking
Offsite parking nearby (EUR 32 per day)
DONE
Other information
Smoke-free property
Property amenities
Working away
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
1 building/tower
Built in 1874
Safe-deposit box at front desk
Room amenities
Home comfort
Air conditioning (climate-controlled)
Iron/ironing board (on request)
Sleep well
Premium bedding
Freshen up
Shower only
Hair dryer
Towels
Stay connected
Free WiFi
Food and drink
Shared kitchen access
More
Daily housekeeping
Fees & policies
Optional extras
Credit card charges are subject to an extra charge of 4 percent
Parking
Parking is available nearby and costs EUR 32 per day
Policies
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Also known as
Sungate One Hostel Madrid
Sungate One Hostel
Sungate One Madrid
Sungate One
Sungate One
Sungate One Hostel
Onefam Sungate Madrid
Onefam Sungate Hostel/Backpacker accommodation
Onefam Sungate Hostel/Backpacker accommodation Madrid
Frequently asked questions
Does Onefam Sungate offer free cancellation for a full refund?
Yes, Onefam Sungate does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Onefam Sungate?
Sorry, pets aren't allowed.
Is parking offered on site at Onefam Sungate?
Sorry, there's no onsite parking at Onefam Sungate.
What are the check-in and check-out times at Onefam Sungate?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
Is there an onsite casino at Onefam Sungate?
No, this hostel doesn't have a casino, but Casino Gran Via (5-min walk) is nearby.
What's the area around Onefam Sungate like?
Onefam Sungate is in Madrid Centro, a short 3-minute walk from Callao Station and 3 minutes' walk from Gran Via.
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Reviews
Onefam Sungate Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
9.4
Location
9.4
Staff & service
9.0
Property conditions & facilities
Reviews
Verified
10/10 Exceptional
Dec 7, 2025
Good hostel in central Madrid. Easy to reach by public transport. Has everything you need and the staff is very friendly. We could store our luggage and even check in one hour earlier. The price for the private double bed room was ta bit high considering the small size and the quality of the bed - very simple basic bed.
Anna
Anna, 1-night trip
Verified
10/10 Exceptional
Apr 13, 2025
Massive thanks to all the staff. Their recommendations made my tip extremely pleasant!
Luis
Luis, 3-night trip
Verified
10/10 Exceptional
Oct 12, 2025
I chose OneFam in Madrid based on many of the reviews that said they were safe, clean and friendly and committed to building community. I was very happy with my stay in one of their single rooms where the air conditioning was very nice and the bathrooms were clean. The bed was a bit lumpy, but that is to be expected at a hostel. I think they also do a great job of organizing events to get the guests to socialize, like cooking nights, drinking games, and nights out. While I didn't take advantage of these offerings during my one night stay, I will definitely do so in future stays at OneFam hostels.
Jacob
Jacob, 1-night trip
Verified
10/10 Exceptional
Jul 13, 2022
Everything since the moment you arrived they let you feel welcome. Definitely worth it !!! And is close to everything by walk distance
Gabriel
Gabriel, 2-night trip
Verified
10/10 Exceptional
Sep 2, 2025
Fue muy linda Ana quien nos hizo checkin y nos ayudó con nuestras dudas
GLORIA PAULINA
GLORIA PAULINA, 2-night trip
Verified
10/10 Exceptional
Mar 7, 2025
Excelente atencion la muchacha recepcionista muy atenta
Marisol
Marisol, 2-night trip
Verified
10/10 Exceptional
Feb 22, 2025
Esta ubicada cerca de todo, el trato es muy familiar, cama muy comoda e instalaciones muy limpias. Nos sentimos muy a gusto.
Gracias por la experiencia
Brendali
Brendali, 2-night trip
Verified
10/10 Exceptional
May 4, 2023
Muy bien llegaron al hotel a las 12 de la noche y sin ningun problema la recepcion estaba abierta toda la noche por la mañana les ofrecieron desayuno todo muy bien.
Rosa Maria
Rosa Maria, 1-night trip
Verified
10/10 Exceptional
May 16, 2022
I cannot recommend Sungate One enough! I stayed in 4 hostels during my 2.5 week trip in Spain and this was by far the best. This was my first stop on my first solo trip and I was really nervous but I immediately felt at home when I got to the hostel.
The staff was so friendly and helpful whenever I asked for suggestions of things to do or places to get food. I went to the tapas tour on my first day and planned to have an early night but ended up staying out all night with my new friends!
The front lobby and kitchen area is a great way to meet people and the staff always makes sure everyone’s having a good time. The rooms were nice and spacious, there were plenty of bathrooms and showers, everything was really clean. There were both daytime and nighttime activities and everywhere we went was inexpensive. Location was amazing so you could easily walk everywhere or take the metro.
This was the perfect start to my vacation and I was lucky enough to spend 1 extra night there before going back home because I missed my flight. I highly recommend Sungate One and I told multiple people to stay there when they got to Madrid and everyone loved it.
Thank you so much Gabi, Val, Angel, Tato, Agustin, Sara, & anyone else that I’ve missed for creating such a fun, welcoming environment and making me feel like part of the family! I can’t wait to visit again!!
Tania
Tania, 3-night trip
Verified
10/10 Exceptional
Apr 3, 2022
Such a nice hostel environment
Must try in Madrid
Exactly in the city centre
Very helpful staffs
Worthy money
Manu
Manu, 2-night trip
Verified
10/10 Exceptional
Jan 27, 2022
Great location - Friendly staff - superb
Only stayed for one night as a Solo traveller. Within minutes I had met new travellers and had a fantastic night, Rooms were fine and had storage for your belongings, just bring a padlock if you want to lock them up. Honestly as a solo traveller I would rather stay here, than a 5 star hotel, if you want to meet new people and have a great time. Would certainly stay here again if I returned to Madrid.
Fraser
Fraser, 1-night trip
Verified
10/10 Exceptional
Jan 14, 2022
Volveria
Buena ubicacion a escasoa metros de la estacion de Sol.
Verified traveler
1-night trip
Verified
10/10 Exceptional
Dec 21, 2021
매우 추천!
Angel 을 비롯한 모든 스텝들이 친절하고 인사를 잘 해 주십니다. 가성비, 위치, 청결, 시설 모든 것이 좋습니다. 한가지 단점은 엘리베이터가 없어 3층까지 큰 짐을 옮기는게 힘들지만, 스텝분들이 들어다 주셔서 감사했습니다. 전형적인 서양인 많은 밝은 분위기의 호스텔입니다.
YEEUN
YEEUN, 6-night trip
Verified
10/10 Exceptional
Nov 18, 2021
Amazing stay and staff
What a great place . Amazing staff that is always happy to help you . Gabriel who is a guide for tours organised by the hostel showed us the best bits of Toledo, many off beaten path that provided amazing photo opportunities! It’s a very lively and social hostel and I have been bumping into people I met there in another parts of Europe , which is pretty amazing. I truly recommend for amazing Madrid experience!
irmina
irmina, 2-night trip
Verified
8/10 Very good
Nov 12, 2021
Bueno
En general fue aceptable mi estadía en el establecimiento
Verified traveler
4-night trip
Verified
10/10 Exceptional
Nov 12, 2021
Amazing
This is by far the best hostel I’ve stayed in. It feels very homely and social, people working there are extremely friendly and organise so many cool activities that help meeting other solo travellers . I had the best time and found it hard to leave, planning on coming back for sure. Madrid is also full of things to do, so all in all a win.
irmina
irmina, 1-night trip
Verified
10/10 Exceptional
Oct 29, 2021
Stay here if you're visiting Madrid!
Great hostel with friendly staff and a good atmosphere to meet new people. Right by a metro station and in a great location. Can walk to many attractions. Clean spaces and comfy beds. Really enjoyed my stay and would recommend!
Verified traveler
2-night trip
Verified
8/10 Very good
May 5, 2021
I recommend
Well situated in the center of Madrid. Good price. Friendly staff
Xaviera
Xaviera, 2-night trip
Verified
10/10 Exceptional
Feb 17, 2021
Muy grata la estancia y muy bien ambiente. La gente del staff encantadora y siempre pendiente
Ana Belén
Ana Belén, 1-night trip
Verified
10/10 Exceptional
Feb 16, 2021
Recomendado
El sitio en una excelente ubicación. Los chicos y chicas del staff siempre atentos y amables. Te hacen sentir como en casa y mejor aún. Deseando de volver de nuevo 😁😁😁
Ana Belén
Ana Belén, 1-night trip
Verified
10/10 Exceptional
Jan 15, 2021
All good
Estupendo hostalito en el. Punto 0 de espana
Verified traveler
1-night trip
Verified
4/10 Fair
Sep 10, 2020
not for me-but maybe for you!
overpriced room, noisy air con, small room with 2 single beds-you have to climb a wall to access 1 of the beds, chill out movie area is relaxing-but not so relaxing if you are in your room-then you can hear everyone talking, music playing etc
blocked showers, screws loose in drains, some staff good, others not so good.
people throw burning cigarettes on your head from the rooms, staff throw dead cigarette butts out of windows when cleaning rooms...
i wont use this hostel again here at this place.
S
S, 1-night trip
Verified
4/10 Fair
Sep 10, 2020
No thanks
i had 2 rooms booked,
My 1st room was a shared female dormitory, if you sit on the end of the beds then be careful, as they tip up causing you to fall on the floor, left me with serious back pain. mattress was uncomfortable. Room was dirty.
My 2nd room was a private room costing £44 for 1 night, not worth the money, you can find a 1 or 2star hotel for this price, overpriced, small, with 2 single beds, you need to climb the wall if you want to access 1 of the single beds.
i was disgusted and shocked at the price when i saw this room, i wanted to ask for a refund.
i couldn't use the air con in this room-far to noisy. but the mattress was comfortable.
The shower on the 4th floor was blocked and flooded the whole area outside the shower room, flooding into the bedrooms opposite the shower, massive screw sticking out of the shower drain-damaged my foot.
The hostel in general-very noisy and dirty, smells of guests cooking.
The air conditioners outside & inside the rooms are disturbing,
when i arrived on my 1st night-someone threw a lit cigarette onto my head from a room somewhere above the entrance area, burning my hair and scalp.
on the 2nd last day someone threw 2 dead cigarette butts on top of my head from one of the rooms above-this was staff cleaning the room.
some of the staff were nice-but some were not.
S
S, 5-night trip
Verified
10/10 Exceptional
Aug 14, 2020
Perfeito
Tudo perfeito, desde a acomodação como atendimento, mas a localização é o melhor de tudo...perto dos melhores lugares. Show.
Reinaldo
Reinaldo, 3-night trip
Verified
10/10 Exceptional
Aug 5, 2020
Friendly staff and good price.
Good price,friendly staff, clean, location.
It was perfect!!