Best Western Plus Crystal, Hotel & Spa

Property class: 4
Art Deco hotel in Nancy with spa and indoor pool

Choose dates to view prices

Located near a train station, Best Western Plus Crystal, Hotel & Spa is a great choice for a stay in Nancy. Guests can go for a swim in the indoor pool and visit the spa to be pampered with massages, facials, or body scrubs. This Art Deco hotel also features a bar/lounge, a 24-hour fitness center, and a sauna.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Connecting rooms available
  • Air conditioning
The current price is $105
$121 total
includes taxes & fees
Nov 22 - Nov 23

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

A hotel room with a bed, a desk, a chair, a coffee maker, and a lamp.

Standard Room, 1 Double Bed, Non Smoking (Small Room)

9.6 out of 10
Exceptional
(4 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

A modern hotel room with a large bed, a side table, and a wall-mounted light fixture.

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

9.0 out of 10
Wonderful
(11 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed;Larger Room)

A modern hotel room with a large bed, two bedside tables, and a wall-mounted light fixture.

Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed;Larger Room)

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

A room with a marble table, a bottle of champagne, and two glasses.

Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

A neatly made bed with a headboard, a bedside table, and wall-mounted lighting fixtures.

Superior Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

A hotel room with a bed, a desk, a sofa, and a coffee machine.

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

A modern living room with a sofa, a coffee table, and a chair. There is a staircase leading to an upper level.

Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
5 Rue Chanzy, Nancy, Meurthe-et-Moselle, 54000

What's nearby

  • Congress Center Jean Prouve - 3 min walk - 0.3 km
  • Place Stanislas - 6 min walk - 0.6 km
  • Nancy Hotel de Ville - 6 min walk - 0.6 km
  • Nancy Cathedral - 8 min walk - 0.7 km
  • Parc de la Pepiniere - 9 min walk - 0.8 km

Getting around

  • Metz (ETZ-Metz - Nancy - Lorraine) - 40 min drive
  • Epinal (EPL-Mirecourt) - 55 min drive
  • Nancy Station - 5 min walk
  • Nancy Jarville-la-Malgrange Station - 11 min drive
  • Nancy Champigneulles Station - 15 min drive

Restaurants

  • ‪L'Excelsior - ‬3 min walk
  • ‪Café Feuillette - ‬3 min walk
  • ‪La Plantation - ‬5 min walk
  • ‪Le Bouche à Oreille - ‬4 min walk
  • ‪Teatime Chez Tatie - ‬3 min walk

About this property

Best Western Plus Crystal, Hotel & Spa

  • Located near a train station, Best Western Plus Crystal, Hotel & Spa is a great choice for a stay in Nancy. Guests can go for a swim in the indoor pool and visit the spa to be pampered with massages, facials, or body scrubs. This Art Deco hotel also features a bar/lounge, a 24-hour fitness center, and a sauna.

At a glance

Hotel size

    • 81 rooms
    • Arranged over 6 floors

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • From Monday to Friday, sauna and hammam opening hours are 4-6 PM.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets allowed (2 total)*
    • Service animals welcome
    • Restrictions apply*
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • No onsite parking

Other information

    • Smoke-free property

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Reviews

Best Western Plus Crystal, Hotel & Spa Reviews

8.6

Excellent

9.0

Cleanliness

8.4

Location

8.8

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • The spa area was very enjoyable, pleasant, and relaxing, with many guests praising its quality and the excellent staff. (16 reviews)
  • Breakfast was consistently described as good, plentiful, excellent, and tasty. (11 reviews)
  • The pool was a lovely, quiet, and warm oasis with few people during the visit. (4 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Room
Location
Value

Reviews

Verified review

10/10 Exceptional

Very nice rooms, great spa
Verified review

10/10 Exceptional

Art Nouveau weekend in Nancy

Great weekend in the heart of Nancy. A very cosy and welcoming hotel with great cocktails, tasty breakfast and a chic spa.
Verified review

10/10 Exceptional

Extremely well run hotel. Excellent property conditions. Wonderful bed.
Verified review

10/10 Exceptional

A five minute walk from the train station. Easy walk to most sights and shopping. Multilingual staff very friendly and helpful.
Verified review

8/10 Very good

Great stay in Nancy

The Best Western Crystal Palace in Nancy was an easy walk from the train station. It was perfect for walking to shopping nearby or for heading to Stanislas Square for sightseeing or dining. The staff was great and very friendly.
Verified review

6/10 Good

The room was very clean. Cleanliness was superb. Proximity to the train station at Nancy is excellent - the hotel is located three street blocks from the station. The air-conditioning and control was terrific. You can control the temp in your room to your satisfaction. WiFi is offered & worked. If these items are important to you, this is a terrific place to stay. Otherwise, everything else is merely a "check" box, meaning the hotel offers it. The staff is courteous, not necessarily informative. The breakfast is mediocre. I recommend the kitchen offer less choices, but better quality of each item. Otherwise, it is a "gut" fill; and you get the caffeine from the coffee - coffee is from a machine. Breakfast is self-serve. Gym is small, can only accommodate one person at a time; two, if one is on the treadmill/exercise machine. Spa (maybe the services are good - looks good), but spa area is small. Pool is for children, small, longitudinal rectangle and the water is cool. The shower amenities - only offers liquid soap, no hair shampoo, no hair conditioning, no soap.And it is awkwardly placed and very very HIGH up! Not sure why! Bed and bed linens are fine.
Verified review

8/10 Very good

Convenient stay option in Nancy

Good stay in Nancy at the BW within walking distance from the train station and to Place Stanislas. Updated lobby and room, though small was clean, quiet and comfortable. Enjoyed the breakfast, though we also took cheaper coffee and croissants options nearby.
Bed
Desk and closet
Room view
Verified review

10/10 Exceptional

****

Great location, modern and spacious rooms, and above all, wonderful staff. Breakfast is okay.
Verified review

10/10 Exceptional

Great property. Very very central. The 50minutes included in the spa a great plus. Great service. Great breakfast. Nice bar in the evening with Cuban latin music. Rooms are France small. So is the elevator. We had a great time - recharging the batteries.
Verified review

8/10 Very good

Overall a good experience

The check in was complicated because the credit card machine to put a hold on the card, didn’t work. I had to go back. The room was really tiny but other than that all good. The hotel is at 3 min from the train station so its location is very strategic.
Verified review

10/10 Exceptional

Great reception, nice hotel
Verified review

2/10 Poor

The spa can only be used by children between 8-9 am. They wait to inform when you arrive. Info cannot be found online. Scamming
Verified review

8/10 Very good

Quiet clean and comfortable place to stay in Nancy.
Verified review

10/10 Exceptional

Great staff service and checkin. Room excellent. Handy to all parts of the city.
Verified review

10/10 Exceptional

Everything was perfect, thank you
Verified review

10/10 Exceptional

Welcoming

Great location. Helpful staff. Clean room. Nice terrace bar. Nice pool
Verified review

10/10 Exceptional

Top
Verified review

10/10 Exceptional

Location, services, value
Verified review

8/10 Very good

Convenient stay option in Nancy

Good stay in Nancy at the BW within walking distance from the train station and to the sights around Place Stanislas. Updated lobby and the room, though small, was clean, quiet and comfortable. Extensive breakfast buffet is available, though you can also find good coffee/pastry spots nearby. Overall enjoyed our stay at the BW Plus Crystal.
Bed
Desk and closet
Room view
Verified review

10/10 Exceptional

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Verified review

2/10 Poor

Excitement turned to MISERY on arrival. Told there was a luggage drop. No. Only if you stop on a busy street. Joffre Garage a 10-15 minute walk past junkies and beggars. Reception said this was normal . .. we only saw it around the hotel. Elevator fits one normal sized person and bag, or two people. Our room was miniature, requiring us to walk at an angle at the foot of the bed to get to the bathroom. Reception was ambivalent, likely hear this daily. They said Expedia has wrong photos, this WAS the Deluxe Double. Funny, their website shows the same, deceptive photos. Room #314 is good for children, teens, a couple seeking an afternoon rendezvous. Overheard a family who also wanted another room. The misery of the room and attitude of personnel overshadowed the Hotel’s cleanliness, nice decor, comfortable bed and pillows, good A/C and shower, ample breakfast choices, and location just off the shopping street that leads to Stanislas Square, the old city, and other sites of Nancy. I chose the hotel based on reviews, a total mystery. Likely scrubbed? You can book into the spa area 50 minutes. We stayed 15 since they also booked in 8 others. Very small pool and space. Our final “adieu” was when our validated parking ticket wouldn't get us out of the Garage. Only validate as you walk out of the Hotel! If we had a “do-over,” we may have stayed one night - IN A DIFFERENT HOTEL. Personnel didn't care, Expedia even contacted them. Glad the experience is behind us!
Verified review

10/10 Exceptional

We do not always stay in hotels but we had horrible experience with another housing option in town. We could not stay there for three more nights so I made quick reservation on Expedia and we went right to the hotel. It was only 10 in the morning but we had not had a lot of sleep. Checkin was not til 4. Staff was very kind and let us chill in lobby and got us room by one which was incredibly appreciative. Thanks so much.
Verified review

10/10 Exceptional

Très bel hôtel, propre, bien décoré, personnel sympathique. J’ai pu me garer tous les soirs dans la rue juste à côté. Le spa est très agréable. La salle de sport propre mais avec peu d’équipement de renforcement musculaire. Seul petit problème est le monde au petit déjeuner, chaque matin ça se bouscule, il faut attendre pour s’installer, faire la queue pour se servir un café. Prévoyez un petit quart d’heure supplémentaire.
Verified review

10/10 Exceptional

Notre séjour a été extrêmement agréable hôtel confortable et conforme aux critères attendus
Verified review

8/10 Very good

Hôtel très bien proche du centre ,plutôt moderne bien décoré, chambre relativement grande avec coffre petit frigo 2 bouteilles d'eau offerte chaque jour plus plateau de courtoisie café c'est toujours un plus appréciable ,salle de bain plutôt grande ,climatisation qui fonctionne, aucun bruit de jour la nuit dans le couloir c'est appréciable ,petit déjeuner buffet basique les croissants nature sont bons le reste est classique Peignoir et chaussons offert pour descendre au spa sur réservation 50 minutes par nuitée. le fonctionnement ne me correspond pas mais le lieu est superbe une jolie piscine eau chaude au calme peu de monde en tout cas lors de ma venue