Unfortunately, I had a very bad experience at this hotel. The air conditioning in our room was not working for two days, even though I complained several times. I did not receive proper help or a response.
On the first day, the door lock also stopped working properly. Suddenly, the door became locked, and my children became frightened and started screaming. It was a very stressful and scary situation for us. Unfortunately, I also felt that the staff did not believe me when I explained what had happened.
On the third day, I complained to the manager, and we were finally given another room. After that, things worked better, but the problem should have been solved much earlier.
The staff were also not very welcoming or friendly. Overall, this was a very bad experience, and I am extremely disappointed with both the service and the way my complaints were handled. I would not recommend this hotel.