In the heart of the business district, 5 Swiss Hotel offers a serene escape with a garden and free breakfast buffet. Unwind on the sun-kissed terrace or stay connected with in-room WiFi. Guests appreciate helpful staff and multilingual support.
Kandt House Museum of Natural History - 15 min walk - 1.3 km
Mambas Club - 4 min drive - 2.7 km
Kigali Convention Centre - 6 min drive - 4.2 km
Getting around
Kigali (KGL-Kigali Intl.) - 24 min drive
Airport shuttle (surcharge)
Restaurants
Hotel des Milles Collines - 4 min walk
Bourbon Coffee - 7 min walk
The House of Mandi - 10 min walk
UMUT Cafe&Restaurant - 10 min walk
Preet Fast Food - 10 min walk
About this property
5 Swiss Hotel
When visiting Kigali, 5 Swiss Hotel is a great choice to consider. You can unwind with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Other features include a snack bar/deli, a terrace, and a garden.
At a glance
DONE
Hotel size
14 rooms
DONE
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21
Check-out time is noon
DONE
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
DONE
Pets
Pets allowed*
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
DONE
Transfers
Airport shuttle (available 24 hours)*
DONE
Other information
Designated smoking areas
Property amenities
Food and drink
Free buffet breakfast each morning 7 AM–10 AM
Restaurant
Bar/lounge
Room service (limited hours)
Snack bar/deli
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Laundry facilities
Luggage storage
Multilingual staff
Facilities
Built in 2015
Safe-deposit box at front desk
Garden
Terrace
Mosquito nets
Room amenities
Be entertained
42-inch LCD TV
Satellite TV channels
Home comfort
Minibar
Coffee/tea maker
Electric kettle
Slippers
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Bed sheets provided
Freshen up
Private bathroom
Shower only
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Electrical adapters/chargers
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of USD 25 per vehicle (one-way, maximum occupancy 4)
Children & extra beds
Rollaway beds are available for USD 20.0 per day
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 20 per pet, per night
Policies
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Does 5 Swiss Hotel offer free cancellation for a full refund?
Yes, 5 Swiss Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at 5 Swiss Hotel?
Yes, pets are welcome. There's a charge of USD 20 per pet, per night. Service animals are exempt from fees.
Is airport shuttle service offered by 5 Swiss Hotel?
Yes, an airport shuttle is available. The charge is USD 25 per vehicle one-way.
What are the check-in and check-out times at 5 Swiss Hotel?
Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in is available.
What is there to do at 5 Swiss Hotel and nearby?
5 Swiss Hotel has a garden.
Are there restaurants at or near 5 Swiss Hotel?
Yes, there's an onsite restaurant.
What's the area around 5 Swiss Hotel like?
5 Swiss Hotel is in the heart of Kigali, a short 5-minute walk from Union Trade Center and 19 minutes' walk from Kandt House Museum of Natural History.
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Reviews
5 Swiss Hotel Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6
Cleanliness
9.0
Location
9.4
Staff & service
8.8
Property conditions & facilities
Guest review summary
What guests liked
Breakfast was plentiful and good with many choices. (4 reviews)
From real guest reviews summarized by AI.
Popular mentions
Service staff
Restaurant
Food
Bar
Shopping
Trip
Ambience
Breakfast
Room
Reviews
Verified
10/10 Exceptional
Dec 19, 2025
Rooms were great, staff friendly and helpful with early check-ins/late check outs. Restaurant on site served great food. Free laundry was a bonus as was the table football and the beautiful birds near the outdoor seating area. Only issue was taxis - hotel had a driver but he was really expensive and we had to plan ahead for pick up and drop off
Axel
Axel, 2-night trip
Verified
10/10 Exceptional
Jul 3, 2025
Staff was very friendly, helpful and professional.
Archie
Archie, 7-night trip
Verified
10/10 Exceptional
Jun 23, 2025
Great location, good sized room and nice atmosphere. The bed is a bit stiff for me but with jet lag was no issue. .
Brad
Brad, 3-night trip
Verified
10/10 Exceptional
May 30, 2024
Charming hotel, excellent food, service and rooms.
A very good hotel, excellent service, modern room in older building, surroundings beautiful. I had the best filet mignon I have had for a long time.
I can recommend this charming hotel.
Jorgen
Jorgen, 1-night trip
Verified
10/10 Exceptional
Jul 26, 2024
Lovely authentic stay with great staff
The staff are so helpful and friendly. Enjoyed the food. Lovely clean room and comfortable bed. More like home than a hotel.
Pierre
Pierre, 3-night trip
Verified
10/10 Exceptional
Aug 31, 2024
The staff went out of their way to be helpful and my room was quiet and comfortable with beautiful plants outside the door. I enjoyed the breakfast with so many choices and the dinners were also delicious. I plan to stay at 5 Swiss again next year when I return to Rwanda.
Sarah
Sarah, 8-night trip
Verified
10/10 Exceptional
Aug 21, 2024
How lucky to have chosen 5 Swiss for my stay in Kigali! This is a true gem tucked away on picturesque, quiet streets close to sites, moto taxis, and groceries/shopping. It was always a pleasure to return “home” to the warmth of 5 Swiss staff, a lovely garden, and my comfortable room. I hope to return one day!
Cynthia
Cynthia, 4-night trip
Verified
10/10 Exceptional
Aug 26, 2023
All the staff were extremely friendly and helpful. My room was spacious, comfortable and quiet. The grounds are small but are filled with beautiful flowers, fruit trees and herbs. I enjoyed the atmosphere of the restaurant, with soft jazz playing and delicious food. I love the vine covered exercise area tucked in above the parking lot. There is plenty of room for drivers to pull in, turn around and exit. This was my first time staying at 5 Swiss and I plan to return on my next teaching trip to Rwanda.
Sarah
Sarah, 6-night trip
Verified
10/10 Exceptional
Dec 24, 2023
I felt at home during my first few minutes at the 5 Swiss Hotel. The staff treated me like family and I will never forget all of the wonderful people I met. Nadine, you will always be in my heart, as well as Sylvere, Mya, William. I could just keep going.
Good food in the restaurant for dinners, wonderful breakfasts, and lovely grounds. A short walk to the free zone, which is great for shopping, grabbing some local food, or just walking around. Any day trips that you might want to take can be set up with the staff. Even the drivers they send you out with are helpful and kind.
I highly recommend this hotel for your stay in Kigali. You will not be disappointed. I think fondly of my stay often.
Sharon
Sharon, 7-night trip
Verified
8/10 Very good
Sep 1, 2023
The hotel is in one of the best possible locations, right in the center of Kigali, close to the main institutional buildings, international hotels and shopping areas. The area is totally safe and the hotel is very quiet and offers a peaceful atmosphere thanks to its lush garden. The hotel offers a restaurant on the back terrace: the choice of dishes is not wide but the quality of food is excellent and prices are reasonable.
I had a very large room with a kitchenette and a small private garden terrace, the bathroom was very simple and essential but clean and fucntional.
The real plus of the hotel, though, is its staff: everyone is extremly kind, professional, always smiling and ready to listen and satisfy all requests (taxis, tips about restaurants, trips, shopping and other practical details). Having to wake up and leave very early for some day trips, a packed breakfast and lunch was provided according to my preferences.
Though staying only 4 nights at the hotel, at the end of my stay, when saying goodbye to the staff, I felt I had been among friends rather than in a hotel.
The negative points are minor ones but ...
the furniture in my bedroom was a bit dated, but I saw the other ones and, though smaller, they had a very modern look; also, the mosquito net in my room could not be used properly because of the size of the bed: it was impossible to isolate the bed completely.
ANDREA
ANDREA, 4-night trip
Verified
10/10 Exceptional
Mar 13, 2026
5 Swiss Hotel is in good, green area. It is nice little, cosy hotel with some excellent services, like taxi service and free, quick laundry. The staff is very helpful. Thank you!
Elina
Elina, 9-night trip
Verified
10/10 Exceptional
Oct 9, 2025
Very nice and super friendly and free laundry service was excellent.
Sabine
Sabine, 5-night trip
Verified
10/10 Exceptional
Oct 31, 2022
Very helpful and friendly staff!!!! Great location and very calm premise. Highly recommended specially for business trips. The staff at the reception and bar are very supportive.
Subhash
Subhash, 8-night trip
Verified
8/10 Very good
Aug 18, 2022
This property is very well located. The staff is very nice n helpful.
There could be more meal options for vegetarians
Renu
Renu, 4-night trip
Verified
10/10 Exceptional
Aug 1, 2022
Great hotel in Kigali
My friend recommended it and the best price was on Hotels.com.
It’s clean, modern and comfortable with friendly staff. Not stuffy at all.
Well situated in Kigali and a good base for exploring further afield.
A nice lounge and garden to drink a coffee while chatting to your friends.
The bar and restaurant are reasonably priced and food is good. Breakfast is plentiful.
Suresh
Suresh, 6-night trip
Verified
10/10 Exceptional
Nov 21, 2024
Oasis au milieu de Kigali
J'ai eu beaucoup de plaisir à séjourner dans cet hôtel. Bien situé par rapport aux activités offertes par Kigali, c'est néanmoins un havre de paix, de tranquillité, avec de la verdure. Se relaxer tranquillement après une journée chargée est un réel plaisir, avec un personnel aux petits soins, comme le patron William, d'ailleurs. Beaucoup de disponibilités pour organiser les transports ou des activités.
Very clean property as for staff members, they make you feel like you have your own personal butler of every requests you might need.
Adilise
Adilise, 1-night trip
Verified
10/10 Exceptional
Mar 1, 2020
Beautiful and quiet
The hotel is a quaint and cosy place with exceptional service. I absolutely loved the compound with its green spaces, there are many secluded areas one could just hang out, listen to music and read a book. Although it is small, I found it to be private and very comfortable.
I absolutely loved my room, it was super clean and quiet. I got a hill view room, but unfortunately they were out of the ones with a balcony. I recomend the rooms with a balcony and will definitely get one of those on my next visit.
Verified traveler
3-night trip
Verified
10/10 Exceptional
Nov 17, 2019
Friendly, helpful staff, clean room and great location
Verified traveler
2-night trip
Verified
10/10 Exceptional
Jun 25, 2019
Very clean. Good service. Safe compound. Good location.
Verified traveler
1-night trip
Verified
8/10 Very good
Mar 25, 2019
It was a nice stay. The room was clean and inviting. Checkout should be at least 12PM.
Visitor
Visitor, 1-night trip
Verified
8/10 Very good
Feb 18, 2019
Prettig verblijf
Goede lokatie, goed ontbijt, vriendelijke ontvangst. Het hotel is schoon en de kamers zijn voorzien van alle noodzakelijke faciliteiten.
Verified traveler
3-night trip
Verified
10/10 Exceptional
Jan 7, 2019
Charming hotel in the center of Kigali
Amazing place and very welcoming. This is my second time here. First time was in 2015. I absolutely love this place. People here are incredibly wonderful and treat you lovely. Area is very safe and in walking distance to many places you want to see in Kigali. I live every single person who work here, and great respect to the owner, William.