Hotel Excelsior, near Marquis of Pombal Square, offers a warm welcome with continental breakfast and dry cleaning services. With free in-room WiFi and a business center, guests can stay productive while enjoying the nearby Medeiros e Almeida Museum. The helpful staff has left a lasting impression on previous guests.
When you stay at Hotel Excelsior, you'll be in a fantastic location, just a 5-minute walk from Marquis of Pombal Square and Eduardo VII Park. You can unwind with a drink at the bar/lounge, and buffet breakfast is available daily. Also, Medeiros e Almeida Museum and Cinemateca Portuguesa Museum are within just a 10-minute walk. Fellow travelers say good things about the helpful staff and location. Public transportation is just a short walk: Marques de Pombal Station is 4 minutes and Avenida Station is 8 minutes.
At a glance
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Hotel size
80 rooms
Arranged over 6 floors
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Arriving/Leaving
Check-in start time: 2:30 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 13 and up, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 13 and up; guests must have received complete vaccination at least 5 days prior to check-in
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
No onsite parking
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
Bar/lounge
Room service
Working away
Business center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Facilities
1 building/tower
Television in common areas
Banquet hall
Traditional architecture
Accessibility
Elevator
Room amenities
Be entertained
LCD television
Satellite TV channels
Home comfort
Air conditioning
Iron/ironing board (on request)
Sleep well
Free crib/infant bed
Freshen up
Private bathroom
Bathtub or shower
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Refrigerator
More
Daily housekeeping (surcharge)
In-room safe (surcharge)
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 5 for adults and EUR 5 for children
Safes in guestrooms can be used for EUR 1.50 per night
Housekeeping is offered for an extra charge
Children & extra beds
Rollaway beds are available for EUR 35.0 per day
Policies
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Property Registration Number 3125
Also known as
Excelsior Hotel Lisbon
Excelsior Lisbon
Hotel Excelsior Lisbon
Hotel Excelsior Hotel
Hotel Excelsior Lisbon
Hotel Excelsior Hotel Lisbon
Frequently asked questions
Does Hotel Excelsior offer free cancellation for a full refund?
Yes, Hotel Excelsior does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Excelsior?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Excelsior?
Sorry, there's no onsite parking at Hotel Excelsior.
What are the check-in and check-out times at Hotel Excelsior?
Check-in start time: 2:30 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Hotel Excelsior?
No, this hotel doesn't have a casino, but Lisbon Casino (9-min drive) is nearby.
What is there to do at Hotel Excelsior and nearby?
Recommended spots to visit include Marquis of Pombal Square (3-min walk) and Eduardo VII Park (4-min walk), along with Medeiros e Almeida Museum (6-min walk) and Cinemateca Portuguesa Museum (7-min walk).
What's the area around Hotel Excelsior like?
Hotel Excelsior is in Lisbon City Center, a short 4-minute walk from Marques de Pombal Station and 3 minutes' walk from Avenida da Liberdade. Travelers say this hotel is in a good location.
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Reviews
Hotel Excelsior Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.6
Cleanliness
8.2
Location
8.0
Staff & service
6.6
Property conditions & facilities
Popular mentions
Location
Room
Service staff
Breakfast
Bathroom
Bed
Building
Water
Reviews
Verified
10/10 Exceptional
Apr 20, 2026
Hôtel simple to spend 2 nights without spend lots of money , the staff are nice
gislain
gislain, 1-night trip
Verified
10/10 Exceptional
Jan 13, 2026
Cool place, very artsy vibe. Didn't do breakfast but it looked good. Great location.
John
John, 1-night trip
Verified
10/10 Exceptional
Nov 9, 2025
Great staff and people , enjoyed meeting everyone and
Cachibala
Cachibala, 5-night trip
Verified
10/10 Exceptional
Apr 1, 2026
All good . A friendly well come . in fact fresh breakfast and extremely good breakfast services. The front desk exceptional . I must recommend , IGOR the front desk clerk Brasilian Accent very smart good etiquette and extreme Etiquette. His clean well groomed, a problem solver this guy can do different assignments at the same time Im very impressed. Above All the entire hotel is very clean Hallways the steps, the lobby. The entire front desk stuff is very well groomed and clean . I Highly recommend this hotel . Thank you .
I Give 5 Stars .
JOSE Antonio
JOSE Antonio, 7-night trip
Verified
10/10 Exceptional
Jun 14, 2025
Buffet breakfast was good
cleanliness good
location was perfect
Rosser
Rosser, 3-night trip
Verified
8/10 Very good
Jun 28, 2025
Clean rooms, friendly staff, breakfast included, cool room with working AC, and near city attractions and transportation.
Antonio
Antonio, 1-night trip
Verified
10/10 Exceptional
Jul 28, 2025
Nice staff, quick place and very close to everyone.
fatemeh saber moghaddam
fatemeh saber moghaddam, 2-night trip
Verified
10/10 Exceptional
Sep 14, 2025
We enjoyed the excellent location- right near the Hop-on-hop-off buses where all their routes start. Also the staff on the reception and in the breakfast room were amazing and very friendly. Breakfast was great with everything from omelettes to yogurts.
We highly recommend this hotel- great value for your money.
Alla
Alla, 7-night trip
Verified
10/10 Exceptional
Dec 11, 2025
The staff was extremely courteous, friendly, and helpful. I had to borrow some stationary types itemsan they helped make a nubs reservation with a private company. The public transportation companies were all on strike that day
Victor
Victor, 1-night trip
Verified
8/10 Very good
Mar 3, 2025
Good hotel stay
Friendly reception clean room and daily made cleanliness was good close to metro easy to get around and some good inexpensive restaurants in area
Verified traveler
4-night trip
Verified
8/10 Very good
Dec 11, 2025
Great staff. Very clean room. The bathroom in our room was almost too small to be comfortably used. The small sink combined with the shelf above made it nearly impossible to spit out toothpaste when brushing and toilet is too close to the wall ( and I'm not a large person). Otherwise, everything was very nice.
William
William, 3-night trip
Verified
8/10 Very good
Apr 25, 2025
Lisbon in April
Hotel was decent enough and location was very good. Rooms were clean, beds were comfortable.
Fatima
Fatima, 2-night trip
Verified
8/10 Very good
Sep 11, 2025
Nice and clean.
anthony
anthony, 3-night trip
Verified
10/10 Exceptional
Sep 25, 2025
Every thing was good.
Sometimes the food in breakfast was cold but there was good variety.
More fruit, less breads, my only wish.
steve
steve, 3-night trip
Verified
8/10 Very good
Apr 11, 2024
Good cheap hotel in good central location
Aidan
Aidan, 2-night trip
Verified
6/10 Good
Sep 19, 2025
OK
The hotel is ok. Room was very small especially the bathroom. But ok for a couple of nights. Breakfast quite good although 2 out of 3 days the eggs and bacon were cold. Quite good location especially for the metro
Lisa
Lisa, 3-night trip
Verified
6/10 Good
Jul 25, 2025
It’s ok for the price !
Good reception people
Flavio
Flavio, 6-night trip
Verified
10/10 Exceptional
Feb 22, 2025
Our stay here was great. A family room with enough space for all 4 of us, great cleanliness and friendly, helpful staff. Good selection for breakfast and close to the metro station so easy to get out and about. The hotel was undergoing renovations, but this did not affect our enjoyment.
LJ
LJ, 3-night trip
Verified
10/10 Exceptional
Feb 4, 2024
Incredible breakfast! Super location!
Louisa M
Verified
10/10 Exceptional
Jul 20, 2025
GREAT SERVICE - ESPECIALLY BY IG
ASHEEDA
ASHEEDA, 4-night trip
Verified
8/10 Very good
Feb 5, 2025
Great location to two metro and several bus lines. Excellent breakfast. Supportive staff
Elizabeth
Elizabeth, 3-night trip
Verified
10/10 Exceptional
Apr 19, 2025
Price reflects the properties condition. In saying that it was fine. Breakfast decent for being included. Good place to stay
Scott
Scott, 3-night trip
Verified
10/10 Exceptional
Jul 21, 2024
Very good location, a bit outdated but clean.
jose antonio
jose antonio, 7-night trip
Verified
8/10 Very good
Oct 12, 2024
Staff very friendly and helpful. Nice neighbourhood within walking distance from everyghing, includin metro and bus stations
Maria Isabel
Maria Isabel, 8-night trip
Verified
6/10 Good
Oct 31, 2024
Good central location. Good room size. Clean.
Basic breakfast menu. Dated decor.