4/10 Regular
1 de septiembre de 2025
Not so happy
Went to check in and was told dogs were an issue and we couldn’t stay in the rooms we booked. We were then moved to the older rooms which smelled significantly of mildew. The rooms did not look the same as what I had paid for online, the tv was not good, the beds and pillows were absolutely terrible. We spent the entire 3 nights there completely unable to sleep and tossed and turned all night. Nowhere when booking the room was I given an option to check that I was bringing dogs or given any notice that that would cause me to not get the room I reserved. I was led to believe that upon arrival I would have to notify the front desk that I had a dog with me and pay the $25 fee, didn’t realize this meant paying full price for a nicer room on top of the fee and getting moved to a very sub-par and uncomfortable room. Other than the room issues I will say the resort was beautiful and that the restaurant/ bar was very good and a nice place to eat and drink. Highly recommend stopping at least at the restaurant.
Colt
Colt, viaje de 3 noches en familia
Opinión verificada de un huésped de Hoteles.com