ERNES Hotel Alma Bukit Mertajam

Property class: 2.5
Hotel in Bukit Mertajam

Choose dates to view prices

When visiting Bukit Mertajam, ERNES Hotel Alma Bukit Mertajam is a great choice to consider. Free perks include WiFi and self parking.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free parking
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Main amenities (5)

  • Daily housekeeping
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Vending machine

Feel at home (6)

  • Refrigerator
  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Elevator

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Twin Room

A hotel room with two beds, a desk with a computer, a bathroom with a shower, and a minibar.

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Queen Room

A hotel room with a bed, a desk, a bathroom with a sink and toilet, and a minibar.

Standard Queen Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

A hotel room with two beds, a bathroom with a sink and toilet, and a breakfast tray with coffee and tea.

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King Room

A hotel room with a bed, a desk, a bathroom with a sink and toilet, and a minibar.

Deluxe King Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

A hotel room with two beds, a desk, a chair, a bathroom with a toilet, sink, and shower. There is a tray with a kettle, cups, and a box of tissues.

Family Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior King Room

A hotel room with a bed, bedside table, and a bathroom with a sink and toilet.

Superior King Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Queen Room

Bathroom

Standard Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

A hotel room with two beds, a desk, a chair, a bathroom with a shower, and a toilet.

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior King Room

A hotel room with a bed, desk, chair, and a bathroom visible through a sliding door.

Superior King Room

  • Sleeps 2
  • 1 Double Bed

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$31 total
includes taxes & fees
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About the neighborhood

Map
No 32 Lorong Seri Alma Pusat Perniagaan, Seri Alma, Bukit Mertajam, Penang, 14000

What's nearby

  • AEON Mall Bukit Mertajam - 2 min drive - 2.3 km
  • Queensbay Mall - 28 min drive - 30.4 km
  • KOMTAR - 35 min drive - 35.4 km
  • Gurney Drive - 37 min drive - 36.9 km
  • Penang Hill - 48 min drive - 38.0 km

Getting around

  • Penang Intl. Airport (PEN) - 43 min drive
  • Penang Sentral - 25 min drive
  • Tasek Gelugor Station - 37 min drive

Restaurants

  • ‪Pusat Makanan & Minuman YMY - ‬6 min walk
  • ‪豆粒粿条汤咖啡店 - ‬6 min walk
  • ‪Ang Ang’s Roastery - ‬1 min walk
  • ‪孙记面馆 - ‬3 min walk
  • ‪Project 28 Cafe - ‬1 min walk

About this property

ERNES Hotel Alma Bukit Mertajam

  • When visiting Bukit Mertajam, ERNES Hotel Alma Bukit Mertajam is a great choice to consider. Free perks include WiFi and self parking.

At a glance

Hotel size

    • 78 rooms

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: 11:30 PM
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking

Other information

    • Designated smoking areas

Property amenities

Services

  • 24-hour front desk

Facilities

  • Safe-deposit box at front desk

Accessibility

  • Elevator

Room amenities

Be entertained

  • LED television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

  • Cash deposit: MYR 100 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

Policies

Extra-person charges may apply and vary depending on property policy.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard

Also known as

E-Red Hotel Cosmo Bukit Mertajam
E-Red Hotel Cosmo
E-Red Cosmo Bukit Mertajam
E-Red Cosmo
E Red Hotel Cosmo
Ernes Alma Bukit Mertajam
ERNES Hotel Alma Bukit Mertajam Hotel
ERNES Hotel Alma Bukit Mertajam Bukit Mertajam
ERNES Hotel Alma Bukit Mertajam Hotel Bukit Mertajam

Frequently asked questions

Does ERNES Hotel Alma Bukit Mertajam offer free cancellation for a full refund?

Yes, ERNES Hotel Alma Bukit Mertajam does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at ERNES Hotel Alma Bukit Mertajam?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at ERNES Hotel Alma Bukit Mertajam?

Yes, there's free self parking.

What are the check-in and check-out times at ERNES Hotel Alma Bukit Mertajam?

Check-in start time: 2 PM; Check-in end time: 11:30 PM. Check-out time is noon.

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Reviews

ERNES Hotel Alma Bukit Mertajam Reviews

7.6

Good

7.8

Cleanliness

7.4

Location

7.2

Staff & service

7.8

Property conditions & facilities

Reviews

Verified review

8/10 Very good

Cleanliness
Verified review

6/10 Good

Spent 2 nights at this strip-mall style nondescript bland & gaudy hotel used to be called 'East is Red' mainly catering ethnic Chinese clienteles. Room was spacious but everything showed well worn due to long usage. Safety box was not working and front desk staff could barely be bothered to help or explain. The hotel served my purpose well of visiting local friend who lives nearby.
Verified review

10/10 Exceptional

Ok experience

So-so stay... Everything was great but not incredible... Acceptable with the price...
Verified review

8/10 Very good

Close to shops and lots of places to eat. Busy and vibrant environment nearby yet in the hotel its is rather quiet.
Verified review

10/10 Exceptional

Good hotel. But they do not provide invoice if it's booked online just not satisfied with this.
Verified review

6/10 Good

Overall okay, but not really meet our expectation
Verified review

8/10 Very good

Clean n convenient Staff unfriendly and need to really improve
Verified review

10/10 Exceptional

基本上是不错。 住得舒适, 不会吵杂。 服务员有礼, 待客认真。 附近有很多商店, 购物方便。 赞,赞,赞!!!
Verified review

8/10 Very good

3rd time at this hotel. Will come back for more ❤️
Verified review

8/10 Very good

Nice hotel
Verified review

8/10 Very good

will check in again maybe
Verified review

8/10 Very good

The hotel is a good place to stay at. It is situated close by to nearest town.
Verified review

8/10 Very good

When I first checked in,they gave me a room with no window. I appealled to the counter that they should hv stated if the room I booked hv no window. They wanted me to complaint to Expedia or else I hv to upgrade to a room with window and need to pay some extra money. Anyhow, finally they change me a room with window and no extra charges.
Verified review

8/10 Very good

Rooms are clean and service was very good. Location is a bit far and would need your own transport to reach though
Verified review

6/10 Good

The room was great. The location is good,close to restaurants. The shower head was loose and the staff 3 times and it wad never fixed. That's the only set back.
Verified review

4/10 Fair

bad experience in emergency handling

on that day I check in , that is a electricity supply issue cause by TNB, but we found all emergency exit is locked, and in the room don't have emergency light, at the morning staff is talking loud outside room, we can't sleep well
Verified review

4/10 Fair

the room not phone coverage, and the internet wifi service very bad...
Verified review

6/10 Good

Good customer service

System down for check in , but front desk officer bring me to room first while waiting for room card. Surprisingly committed for 30 minute , all done within 10 minute delivers to room.
Verified review

10/10 Exceptional

Comfortable, clean and good service
Verified review

6/10 Good

Good stay but need improvement on customer service

Room was good and clean, and there's restaurants nearby, just walking distance. If you're a night owl, this is the place, there are a lot bars nearby. Staffs from Afternoon shift were not so friendly, as we have encountered some issues on our booking. And we need to resolve the problem by ourselves, rather than getting assistance from them. Other than that, it was fine.
Verified review

8/10 Very good

Comfortable

Clean and comfortable. Room was a bit small but overall okay
Verified review

6/10 Good

It was OK!

We stayed a night at this hotel as we were attending a dinner and drinks get together with some family and friends which was nearby the hotel. Checking in was ok....the front desk staff is a wee bit slow but not too bad. The room was small but clean. The basic necessities were available. The air conditioner worked very well which was an 'A' in our books. Had a good night sleep after the merrymaking. Checking out was not too shabby either. There's convenience stores opposite the hotel. A pretty good Chinese restaurant within the hotel premises. Some drinking establishments very nearby as well. All in all it was pleasant and if we had to do it again we will.
Verified review

10/10 Exceptional

E Red Hotel

a nice hotel with friendly and helpful staff. The hotel room is clean and lovely
Verified review

10/10 Exceptional

Nice new hotel in town

Good facilities. Comfortable rooms. Friendly staffs. Excellent.
Verified review

2/10 Poor

Poor service

We booked 2 family rooms, the front desk staffs spent almost 30mins just to check the rooms. At the end, they told us only 1 family room available, the other room released to agoda. By right they should upgrade or compensate us with better room, but they only offered us a smaller room(standard) without apologizing. Overall, we have terrible experience with the hotel, especially the front desk staffs. Definitely will not come back to this hotel.