Jumbaktas Hotel

Property class: 4
Astana hotel with indoor pool and restaurant

Choose dates to view prices

When visiting Astana, Jumbaktas Hotel is a great choice to consider. You can indulge in facials or mani/pedis, and local cuisine is served at Jumbaktas, which is open for breakfast, lunch, and dinner. An indoor pool, a bar/lounge, and a fitness center are other features.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Airport transfer
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Fitness center
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Business center
  • Airport shuttle
  • Area shuttle
  • Train station pick-up service

Feel at home (6)

  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Elevator
  • Minibar
The current price is $88
$102 total
includes taxes & fees
Nov 1 - Nov 2

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Double Room

A hotel room with a large bed, white bedding, red and white pillows, a green throw blanket, and a wall-mounted light fixture.

Standard Double Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Business Room, 1 Queen Bed, City View

A hotel room with a large bed, a desk, a chair, and a lamp.

Business Room, 1 Queen Bed, City View

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

A hotel room with a large bed, a red armchair, a bench, a chandelier, and a view of the city.

Suite

8.0 out of 10
Very good
(1 review)
  • City view
  • 60 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Family Room

A hotel room with a large bed, two bedside tables, a decorative wall piece, and a patterned carpet.

Family Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

A luxurious bedroom with a four-poster bed, a nightstand with a lamp, and a view of a cityscape through a large window.

Presidential Suite

  • City view
  • 300 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Twin Room

A hotel room with two beds, a wooden nightstand, a telephone, and a hanging light fixture.

Standard Twin Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

A hotel room with a large bed, two bedside tables, a red chair, a bench, a chandelier, and a large window with curtains.

Superior Double Room

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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$118 total
includes taxes & fees
Oct 30 - Oct 31
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About the neighborhood

Map
ul. Karasakal Erimbetov, 65, Astana, 010000

What's nearby

  • Transport & Communications Ministry - 7 min walk - 0.6 km
  • Mega Astana Shopping Centre - 15 min walk - 1.3 km
  • Khan Shatyr - 16 min walk - 1.3 km
  • Kazakhstan Ministry of Foreign Affairs - 16 min walk - 1.3 km
  • Bayterek Tower - 19 min walk - 1.6 km

Getting around

  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 37 min drive
  • Astana Railway Station - 22 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • ‪I’m - ‬2 min walk
  • ‪KFC - ‬8 min walk
  • ‪Традициональ / Traditional - ‬11 min walk
  • ‪La Mia Piazza - ‬10 min walk
  • ‪Chechil - ‬4 min walk

About this property

Jumbaktas Hotel

  • When visiting Astana, Jumbaktas Hotel is a great choice to consider. You can indulge in facials or mani/pedis, and local cuisine is served at Jumbaktas, which is open for breakfast, lunch, and dinner. An indoor pool, a bar/lounge, and a fitness center are other features.

At a glance

CHECK-IN
2:00pm
CHECK-OUT
12:00pm

Hotel size

    • 60 rooms
    • Arranged over 9 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

    • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Train station pick-up

Offsite

    • Area shuttle*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children stay free (see details)

What to do

  • Pool table

Working away

  • Business center
  • Meeting room
  • Conference space (3014 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Spa services
  • Steam room
  • Reception hall
  • Traditional architecture

Accessibility

  • Elevator
  • Accessible airport shuttle
  • Area rugs in room

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures.

Dining

Jumbaktas - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Open daily.
Onsite venue #2 - This lobby lounge serves breakfast, lunch, and dinner. Open 24 hours.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 8000 per person (one-way)
  • Train station pick-up service is offered for an extra charge
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for KZT 13000 per day

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay

Also known as

Jumbaktas
Jumbaktas Astana
Jumbaktas Hotel
Jumbaktas Hotel Astana
Jumbaktas Nur-Sultan
Hotel Jumbaktas Hotel Nur-Sultan
Jumbaktas
Hotel Jumbaktas Hotel
Nur-Sultan Jumbaktas Hotel Hotel
Jumbaktas Hotel Nur-Sultan
Jumbaktas Nur-Sultan
Jumbaktas
Hotel Jumbaktas Hotel Nur-Sultan
Nur-Sultan Jumbaktas Hotel Hotel
Hotel Jumbaktas Hotel
Jumbaktas Hotel Nur-Sultan
Jumbaktas Nur-Sultan
Hotel Jumbaktas Hotel Nur-Sultan
Nur-Sultan Jumbaktas Hotel Hotel
Jumbaktas
Hotel Jumbaktas Hotel
Jumbaktas Hotel Hotel
Jumbaktas Hotel Astana
Jumbaktas Hotel Hotel Astana

Frequently asked questions

Does Jumbaktas Hotel offer free cancellation for a full refund?

Yes, Jumbaktas Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Jumbaktas Hotel?

Yes, there's an indoor pool.

Are pets allowed at Jumbaktas Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Jumbaktas Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by Jumbaktas Hotel?

Yes, an airport shuttle is available. The charge is KZT 8000 per person one-way.

What are the check-in and check-out times at Jumbaktas Hotel?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. Check-out time is noon. Express check-in and check-out are available.

What is there to do at Jumbaktas Hotel and nearby?

Jumbaktas Hotel has an indoor pool and a steam room, as well as spa services.

Are there restaurants at or near Jumbaktas Hotel?

Yes, Jumbaktas offers local cuisine.

What's the area around Jumbaktas Hotel like?

Jumbaktas Hotel is a short 16-minute walk from Khan Shatyr and 10 minutes' walk from Transport & Communications Ministry.

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Reviews

Jumbaktas Hotel Reviews

8.4

Very Good

8.8

Cleanliness

7.6

Location

8.8

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • The breakfast buffet offered a wide selection and was a highlight of the stay. (5 reviews)
  • The spa facilities were amazing, featuring a sauna, pool, and reclining chairs, with convenient late access after check-out. (4 reviews)
  • The pool and spa facilities were amazing and a highlight of the trip. (4 reviews)
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Popular mentions

Location
Service staff
Room
Air conditioning
Breakfast
Pool

Reviews

Verified review

10/10 Exceptional

Great location, wonderful spa, good food
Verified review

10/10 Exceptional

This hotel was my favourite hotel I stayed in Central Asia. The rooms were incredibly spacious and luxurious. This felt more like a 5 star hotel than a 4 star hotel. Great breakfast buffet selection. The pool and spa facilities attached to the hotel were amazing and this was one of the highlights of the trip. Great location in Astana, just a short walk to restaurants, shops and sightseeing places. I would 100% recommend this hotel.
Verified review

8/10 Very good

Nice hotel to stay in Astana

Nice hotel, which I mostly use when visiting Astana. Price/quality relation is good
Verified review

10/10 Exceptional

Airport shuttle worked as planned, ideal arriving in a city I didn't know in the middle of the night. £13. Nothing to dislike, it's a big and spread out city so it's long walks, or very cheap taxis
Verified review

6/10 Good

We stayed ina business suit. Hotel is well-located, just a short walk from the city center, and has a nice pool, although the spa can get crowded during busy hours. Unfortunately the housekeeping was poor-our room was missing basic amenities and the top of the bed was stained. Despite notifying reception twice, the issues was only partially resolved. The staff offered a piece of cake as a compensation, but overall, the service did not meet the expectations.
Verified review

6/10 Good

The AC in the room was not working all of 4 days I stayed in this hotel. The sauna, swimming pool and fitness center are very good
Verified review

6/10 Good

The promised city view turned out to be a view on a wall. Wifi was spotty and restricted, The swimming pool was available for 10000 tenge. Breakfast buffet was basic and not really delicious or nutritious consisting of porridge, sausages, mushrooms, chicken wings, and a limited choice of vegetables.
Verified review

2/10 Poor

The hotel rooms are spacious and generally comfortable. However, communication can be quite challenging as the staff do not speak English, which makes it difficult for international guests. Housekeeping is only available upon request and usually takes place quite late in the afternoon (after 4 pm). Even then, the service is limited to providing fresh towels, and other essentials such as soap need to be specifically requested. During our three-night stay, the bed sheets were not changed. The breakfast buffet was also below expectations. Although it is advertised until 10:00 am, items were cleared away before that time, even while guests were still dining. On one occasion, I asked for another cup of tea just before 10:00 am but was told service had ended. On a positive note, the hotel’s location is very convenient. However, due to the service shortcomings, I would likely consider other options if visiting Astana again.
Verified review

10/10 Exceptional

Excellent hotel
Verified review

10/10 Exceptional

Excellent service and hotel
Verified review

8/10 Very good

Best gym in Astana Best gym in astana
Verified review

8/10 Very good

Well positioned, just minutes away from main attractions. Decent breakfast. Wide rooms
Verified review

8/10 Very good

My usual hotel in astana

Nice hotel with good location and friendly staff. As regular client I would expect to have room with different view as opposite wall ;)
Verified review

10/10 Exceptional

yep
Verified review

8/10 Very good

Liked it

Liked the free parking option just next to hotel. liked basically everything. SPA is good option, even the rules were a bit strict and strange. Never tried restaurant as it was even booked for some event or just closed. Downstairs pub was good, though. Overall: great option in very good location actually.
Verified review

8/10 Very good

astana winter

It is ok but poor room service.
Verified review

10/10 Exceptional

Everything is good.
Verified review

10/10 Exceptional

All good
Verified review

8/10 Very good

The location is good. There are a lot of dining options around. The hotel is clean. The amenities are great. The only thing- after the first night I went to breakfast at 7 am and it was not ready till 7.30 am. The person who organized the breakfast either was late to his job or some other problems. Because of this I was late to my meetings in the city 3 hours drive away.
Verified review

8/10 Very good

Good, not great.

Stayed a week, choose this property for its proximity to my work site. Room was large, clean and comfortable. Staff were mildly helpful, very little English spoken but genuinely attempted to see to needs when they could. Room was VERY quiet given that it overlooked a busy street with many honking motorists. AC only worked some of the time.
Verified review

10/10 Exceptional

extra

My flight arrived at6am and I went to the hotel. Although my room was not available yet they allowed me to stay in the lobby and gave me the free breakfast for that day. When a room opened up at 11am they gave it to me and it was an upgrated room at my regular rate.
Verified review

8/10 Very good

yes but...

alltogether it was a good stay. the room was big, the bed was comfortable and the staff at the reception desk very helpful. two comments though : I landed in Astana at 4 am and I asked the hotel whether I could check in earlier and pay - their only answer was " your booking allows you to check in at 2 pm - " well, I knew that already and I clearly indicated I was prepared to pay for the additional half day - they never answered. so I had to find an emergency solution when I landed at 4 am - I managed with my family but the hotel answer was clearly not professional. then, I booked this particular hotel because it had a swimming pool. However, to access the pool, you need to pay an additional 15 euros (10 000 tenge)! it is very expensive so I did not do it and I could never swim. the marketign is somehow..not correct I think. so, it was OK but I will not go again under the same conditions.
Verified review

2/10 Poor

We were extremely unhappy with our stay here. 1. It was cold in the room and we couldn’t use the heater, because it doesn’t work during summer time. Reception doesn’t have clue about it, and they were just telling us turn on AC for heat and wait 10 mins. 2. On the reception in the evening there was a random drunk person from the street. There are no any security there. 3. In the hotel restaurant they did not remember the whole order… We were waiting until we asked, and they were like.. “Did you order fish??”.. Of course, after waiting for an hour for the fish, we just decided to cancel it. That was the worst experience in the luxury hotel we had. Honestly, I do not understand why this hotel considered as luxury… I do not recommend anyone to stay here.
Verified review

4/10 Fair

The hotel is beautiful and perfectly located, however the staff leaves a lot to be desired. I booked this hotel for the free pool access only to find out that it costs extra unless you are in a “business” room. This was not advertised and I had to get Expedia involved. It does not look like the hotel has updated this tidbit. Another lack of professionalism displayed was housekeeping coming into my room without knocking. I was about to leave within 10 minutes and figured I should jump into the shower. When I came out, (in only a towel), I saw my door wide open, requiring me to go out into the hallway to close it. I then saw that there were two women fiddling around in my mini bar. I am not sure how they did not hear the shower running when they entered, but regardless, instead of excusing themselves for the misunderstanding, (which would have been completely excusable), they just looked at me and kept working as if I was in the way! I had to yell at them multiple times to get out until they finally got the hint. When I returned that night (after having put the “make up my room” sign on the door, I noticed that they did not replace my towels that I had left on the floor for replacement. I unfortunately did not notice this until I was coming out of the shower and saw dirt on my towel as I was drying off. The bed was haphazardly put back together by just draping the comforter on top of the bed. Pillows were left on a chair. Location is great, staff is appalling.
Verified review

8/10 Very good

趣のあるホテルで古いですがしっかりとした部屋でした。スパはサウナとプール、リクライニングシートとあり快適です。水着は必須です。チェックアウト後もスパは18時まで使用可能なので飛行機の時間調整にも使えます。