Jumbaktas Hotel

Property class: 4
Astana hotel with indoor pool and restaurant

Choose dates to view prices

When visiting Astana, Jumbaktas Hotel is a great choice to consider. You can indulge in facials or mani/pedis, and local cuisine is served at Jumbaktas, which is open for breakfast, lunch, and dinner. An indoor pool, a bar/lounge, and a fitness center are other features.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Airport transfer
  • Free parking
  • Free WiFi
The current price is $88
$102 total
includes taxes & fees
Nov 1 - Nov 2

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Double Room

A hotel room with a large bed, white bedding, red and white pillows, a green throw blanket, and a wall-mounted light fixture.

Standard Double Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Business Room, 1 Queen Bed, City View

A hotel room with a large bed, a desk, a chair, and a lamp.

Business Room, 1 Queen Bed, City View

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

A hotel room with a large bed, a red armchair, a bench, a chandelier, and a view of the city.

Suite

8.0 out of 10
Very good
(1 review)
  • City view
  • 60 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Family Room

A hotel room with a large bed, two bedside tables, a decorative wall piece, and a patterned carpet.

Family Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

A luxurious bedroom with a four-poster bed, a nightstand with a lamp, and a view of a cityscape through a large window.

Presidential Suite

  • City view
  • 300 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Twin Room

A hotel room with two beds, a wooden nightstand, a telephone, and a hanging light fixture.

Standard Twin Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

A hotel room with a large bed, two bedside tables, a red chair, a bench, a chandelier, and a large window with curtains.

Superior Double Room

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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The price is $103
$120 total
includes taxes & fees
Oct 31 - Nov 1
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About the neighborhood

Map
ul. Karasakal Erimbetov, 65, Astana, 010000

What's nearby

  • Korme Exhibition Complex - 10 min walk - 0.9 km
  • Mega Astana Shopping Centre - 14 min walk - 1.2 km
  • Khan Shatyr - 16 min walk - 1.3 km
  • Kazakhstan Ministry of Foreign Affairs - 16 min walk - 1.3 km
  • Bayterek Tower - 19 min walk - 1.6 km

Getting around

  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 37 min drive
  • Astana Railway Station - 22 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • ‪I’m - ‬2 min walk
  • ‪KFC - ‬8 min walk
  • ‪Традициональ / Traditional - ‬11 min walk
  • ‪La Mia Piazza - ‬10 min walk
  • ‪Chechil - ‬4 min walk

About this property

Jumbaktas Hotel

  • When visiting Astana, Jumbaktas Hotel is a great choice to consider. You can indulge in facials or mani/pedis, and local cuisine is served at Jumbaktas, which is open for breakfast, lunch, and dinner. An indoor pool, a bar/lounge, and a fitness center are other features.

At a glance

Hotel size

    • 60 rooms
    • Arranged over 9 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

    • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Train station pick-up

Offsite

    • Area shuttle*

Other information

    • Designated smoking areas

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Reviews

Jumbaktas Hotel Reviews

8.4

Very Good

8.8

Cleanliness

7.6

Location

8.8

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • The breakfast buffet offered a wide selection and was a highlight of the stay. (6 reviews)
  • The spa facilities were a highlight, offering a comfortable and luxurious experience with amenities like sauna, pool, and reclining chairs. (5 reviews)
  • The pool and spa facilities were amazing and a highlight of the trip. (4 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Location
Service staff
Room
Pool
Air conditioning
Breakfast

Reviews

Verified review

10/10 Exceptional

Great hotel. A little dated but still in good shape. It's super clean, the staff is nice, and the rooms are huge. The breakfast was the weak spot—low quality, cheap ingredients, and not much variety.
Verified review

10/10 Exceptional

Great location, wonderful spa, good food
Verified review

10/10 Exceptional

This hotel was my favourite hotel I stayed in Central Asia. The rooms were incredibly spacious and luxurious. This felt more like a 5 star hotel than a 4 star hotel. Great breakfast buffet selection. The pool and spa facilities attached to the hotel were amazing and this was one of the highlights of the trip. Great location in Astana, just a short walk to restaurants, shops and sightseeing places. I would 100% recommend this hotel.
Verified review

8/10 Very good

Nice hotel to stay in Astana

Nice hotel, which I mostly use when visiting Astana. Price/quality relation is good
Verified review

10/10 Exceptional

Airport shuttle worked as planned, ideal arriving in a city I didn't know in the middle of the night. £13. Nothing to dislike, it's a big and spread out city so it's long walks, or very cheap taxis
Verified review

6/10 Good

We stayed ina business suit. Hotel is well-located, just a short walk from the city center, and has a nice pool, although the spa can get crowded during busy hours. Unfortunately the housekeeping was poor-our room was missing basic amenities and the top of the bed was stained. Despite notifying reception twice, the issues was only partially resolved. The staff offered a piece of cake as a compensation, but overall, the service did not meet the expectations.
Verified review

6/10 Good

The AC in the room was not working all of 4 days I stayed in this hotel. The sauna, swimming pool and fitness center are very good
Verified review

6/10 Good

The promised city view turned out to be a view on a wall. Wifi was spotty and restricted, The swimming pool was available for 10000 tenge. Breakfast buffet was basic and not really delicious or nutritious consisting of porridge, sausages, mushrooms, chicken wings, and a limited choice of vegetables.
Verified review

2/10 Poor

The hotel rooms are spacious and generally comfortable. However, communication can be quite challenging as the staff do not speak English, which makes it difficult for international guests. Housekeeping is only available upon request and usually takes place quite late in the afternoon (after 4 pm). Even then, the service is limited to providing fresh towels, and other essentials such as soap need to be specifically requested. During our three-night stay, the bed sheets were not changed. The breakfast buffet was also below expectations. Although it is advertised until 10:00 am, items were cleared away before that time, even while guests were still dining. On one occasion, I asked for another cup of tea just before 10:00 am but was told service had ended. On a positive note, the hotel’s location is very convenient. However, due to the service shortcomings, I would likely consider other options if visiting Astana again.
Verified review

10/10 Exceptional

Excellent hotel
Verified review

10/10 Exceptional

Excellent service and hotel
Verified review

8/10 Very good

Best gym in Astana Best gym in astana
Verified review

8/10 Very good

Well positioned, just minutes away from main attractions. Decent breakfast. Wide rooms
Verified review

8/10 Very good

My usual hotel in astana

Nice hotel with good location and friendly staff. As regular client I would expect to have room with different view as opposite wall ;)
Verified review

10/10 Exceptional

yep
Verified review

8/10 Very good

Liked it

Liked the free parking option just next to hotel. liked basically everything. SPA is good option, even the rules were a bit strict and strange. Never tried restaurant as it was even booked for some event or just closed. Downstairs pub was good, though. Overall: great option in very good location actually.
Verified review

8/10 Very good

astana winter

It is ok but poor room service.
Verified review

10/10 Exceptional

Everything is good.
Verified review

10/10 Exceptional

All good
Verified review

8/10 Very good

The location is good. There are a lot of dining options around. The hotel is clean. The amenities are great. The only thing- after the first night I went to breakfast at 7 am and it was not ready till 7.30 am. The person who organized the breakfast either was late to his job or some other problems. Because of this I was late to my meetings in the city 3 hours drive away.
Verified review

8/10 Very good

Good, not great.

Stayed a week, choose this property for its proximity to my work site. Room was large, clean and comfortable. Staff were mildly helpful, very little English spoken but genuinely attempted to see to needs when they could. Room was VERY quiet given that it overlooked a busy street with many honking motorists. AC only worked some of the time.
Verified review

10/10 Exceptional

extra

My flight arrived at6am and I went to the hotel. Although my room was not available yet they allowed me to stay in the lobby and gave me the free breakfast for that day. When a room opened up at 11am they gave it to me and it was an upgrated room at my regular rate.
Verified review

8/10 Very good

yes but...

alltogether it was a good stay. the room was big, the bed was comfortable and the staff at the reception desk very helpful. two comments though : I landed in Astana at 4 am and I asked the hotel whether I could check in earlier and pay - their only answer was " your booking allows you to check in at 2 pm - " well, I knew that already and I clearly indicated I was prepared to pay for the additional half day - they never answered. so I had to find an emergency solution when I landed at 4 am - I managed with my family but the hotel answer was clearly not professional. then, I booked this particular hotel because it had a swimming pool. However, to access the pool, you need to pay an additional 15 euros (10 000 tenge)! it is very expensive so I did not do it and I could never swim. the marketign is somehow..not correct I think. so, it was OK but I will not go again under the same conditions.
Verified review

2/10 Poor

We were extremely unhappy with our stay here. 1. It was cold in the room and we couldn’t use the heater, because it doesn’t work during summer time. Reception doesn’t have clue about it, and they were just telling us turn on AC for heat and wait 10 mins. 2. On the reception in the evening there was a random drunk person from the street. There are no any security there. 3. In the hotel restaurant they did not remember the whole order… We were waiting until we asked, and they were like.. “Did you order fish??”.. Of course, after waiting for an hour for the fish, we just decided to cancel it. That was the worst experience in the luxury hotel we had. Honestly, I do not understand why this hotel considered as luxury… I do not recommend anyone to stay here.
Verified review

4/10 Fair

The hotel is beautiful and perfectly located, however the staff leaves a lot to be desired. I booked this hotel for the free pool access only to find out that it costs extra unless you are in a “business” room. This was not advertised and I had to get Expedia involved. It does not look like the hotel has updated this tidbit. Another lack of professionalism displayed was housekeeping coming into my room without knocking. I was about to leave within 10 minutes and figured I should jump into the shower. When I came out, (in only a towel), I saw my door wide open, requiring me to go out into the hallway to close it. I then saw that there were two women fiddling around in my mini bar. I am not sure how they did not hear the shower running when they entered, but regardless, instead of excusing themselves for the misunderstanding, (which would have been completely excusable), they just looked at me and kept working as if I was in the way! I had to yell at them multiple times to get out until they finally got the hint. When I returned that night (after having put the “make up my room” sign on the door, I noticed that they did not replace my towels that I had left on the floor for replacement. I unfortunately did not notice this until I was coming out of the shower and saw dirt on my towel as I was drying off. The bed was haphazardly put back together by just draping the comforter on top of the bed. Pillows were left on a chair. Location is great, staff is appalling.