Having stayed at this low-end budget hotel many times over recent years for location and value, this had always been my go-to when I'm working in Newcastle. After my latest stay, I doubt I'll ever return. I arrived quite late, and was unable to park my van in the main car park, and had to park in the adjacent overspill gravel car park. I checked at reception if this was ok, there was no suggestion whatsoever that there would be any issues. When I went to leave the next morning, my van had been deliberately blocked in on all sides by staff working in the hotel's head office attached to the hotel. If that was not unprofessional enough as it was, I'd seen nothing yet! I politely reported to reception that I was unable to move my vehicle, the lady on reception was instantly rude and verbally aggressive. She demanded to know which specific car was blocking me in - I said "take your pick" (there were nine of them!). She then impatiently stormed out of her seat, out of reception, and shoved past me to go and look herself while muttering an uncensored "FFS!". She then stormed back past me again and asked one of the staff to move their car. That staff member then came out and did so, making a point of not even acknowledging me. I know customer service is at an all time low these days, but this hotel is on another level entirely. Disgusting way to treat their paying guests, I won't be spoken to or treated like that, and will not be returning any time soon.