2/10
Staff are lack of english skills. Can't seems to get basic request through. The dryer does nit work but was told it does. Had no other way of drying our clothes except the varendah. Housekeeping staff ended up taking my travelling pillow. Had to explain myself to the staff to get it back. Was questioned about a missing floor mat that we never got. Staff provided a taxi driver who failed to get us to our destination even after he spoke with a staff there before we start our journey. I asked if he knew the way and he said yes. Was going to charge us 400 baht eventhough hwe didn't get to where we wanted to go. Really bad for the hotel business. Hotel should provide tourist brochures and maps of bangkok and thailand.