Hotel Principe

Property class: 3
Chetumal hotel with outdoor pool and restaurant

Choose dates to view prices

Hotel Principe is a great choice for a stay in Chetumal. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Arlequin, which serves Regional cuisine and is open for breakfast, lunch, and dinner. Other features include a poolside bar, a children's pool, and a terrace.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Pool bar
  • Room service
  • Business center
  • 3 meeting rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Children's pool
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Outdoor swimming pools
The current price is $41
$51 total
includes taxes & fees
Sep 24 - Sep 25

Room options

View all photos for Standard Double Room

A hotel room with a large bed, a dresser, a nightstand, a window with curtains, and a painting on the wall.

Standard Double Room

7.6 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room, 2 Double Beds

A hotel room with a large bed, a dresser, a nightstand, a window with curtains, and a painting on the wall.

Executive Double Room, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4

QUADRUPLE TWO DOUBLE BEDS

  • Sleeps 6

QUADRUPLE EXECUTIVE

  • Sleeps 6

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About the neighborhood

Map
Prolongacion Heroes #326, Chetumal, QROO, 77010

What's nearby

  • Museum of Maya Culture - 11 min walk - 1.0 km
  • Museo de la Ciudad - 18 min walk - 1.5 km
  • Malecón de Chetumal - 3 min drive - 1.8 km
  • Payo Obispo Zoo - 4 min drive - 2.1 km
  • Explanada de la Bandera - 4 min drive - 2.2 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 11 min drive
  • Corozal (CZH) - 50 min drive

Restaurants

  • ‪Yazid Pizza - ‬6 min walk
  • ‪Sala De Fiestas Pigglet - ‬5 min walk
  • ‪Yazi'd Pizza - ‬4 min walk
  • ‪Restaurant Bucaneros - ‬7 min walk
  • ‪Taqueria El Tentempié - ‬8 min walk

About this property

Hotel Principe

  • Hotel Principe is a great choice for a stay in Chetumal. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Arlequin, which serves Regional cuisine and is open for breakfast, lunch, and dinner. Other features include a poolside bar, a children's pool, and a terrace.

At a glance

Hotel size

    • 79 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 12:30 PM
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Wheelchair-accessible parking on site
    • Onsite parking includes off-street options

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Traveling with children

  • Children's pool

What to do

  • Access to nearby health club

Working away

  • Business center
  • 3 meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • An outdoor pool
  • Banquet hall

Accessibility

  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible vanity height (inches): 29
  • Wheelchair-accessible parking
  • 20 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 32
  • Wheelchair-accessible restaurant
  • Accessible shuttle
  • Front entrance ramp
  • Closed captioned TV
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Arlequin - This restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 175 for adults and MXN 145 for children
  • Early check-in can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:30 PM

Policies

Extra-person charges may apply and vary depending on property policy.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard

Property Registration Number 004-007-003745/2025

Also known as

Hotel Principe Chetumal

Principe Chetumal

Hotel Principe Hotel

Hotel Principe Chetumal

Hotel Principe Hotel Chetumal

Frequently asked questions

Does Hotel Principe offer free cancellation for a full refund?

Yes, Hotel Principe does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Principe?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 10:30 PM.

Are pets allowed at Hotel Principe?

Sorry, pets aren't allowed, but service animals are welcome.

What are the check-in and check-out times at Hotel Principe?

Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 12:30 PM. Contactless check-out is available.

What is there to do at Hotel Principe and nearby?

Hotel Principe has an outdoor pool and access to a nearby health club.

Are there restaurants at or near Hotel Principe?

Yes, Arlequin offers Regional cuisine.

What's the area around Hotel Principe like?

Hotel Principe is in the heart of Chetumal, a short 11-minute walk from Museum of Maya Culture and 18 minutes' walk from Museo de la Ciudad.

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Reviews

Hotel Principe Reviews

7.4

Good

7.6

Cleanliness

7.8

Location

7.6

Staff & service

7.0

Property conditions & facilities

Popular mentions

Room
Service staff
Booking
Family friendly
Bathroom

Reviews

Verified review

10/10 Exceptional

great room experience.
Verified review

8/10 Very good

Reasonable rooms, with relaxing chairs outside!
Verified review

10/10 Exceptional

I was offered upgrade to King room! Very helpful staff
Verified review

6/10 Good

The room was in good condition and the stsff was courteous. The wifi was terrible. It kept coming on and off. I couldn't do what I needed to do or even watch a movie since it was on and off. I think a taxi service should be there. It was hard to get a taxi from the hotel. Apart from that my stY was ok. Could have been better.
Verified review

10/10 Exceptional

The place is just fine for the money, in a quiet area, nice parking, used to be very nice for sure - but now needs a bit off renovations, the linen is well worn out, towels are old, the ceiling needs attention, but ac worked, there was hot water and overall the place is clean. The staff is very nice and helpful. There is a restaurant on site too. We didn’t use the pool but it was open and looked usable:) overall a good option for small budget!
Verified review

2/10 Poor

Room and price was good but the place is unsafe some of my stuff was stolen not a safe place to stay?
Verified review

6/10 Good

AC leaked water on bed Wifi connection is POOR Bedding need to be replaced
Verified review

10/10 Exceptional

Great stay
Verified review

6/10 Good

Its a humble hotel, great for locals whom are looking for a night stay. But not what my family was looking for in a family location. Very clean just muggy due to the humidity.
Verified review

4/10 Fair

Not too friendly
Verified review

6/10 Good

Had stayed here long before and it is a nice hotel. My only issue is that it says WIFI and there is no WIFI. They should state that there is no wifi.
Verified review

6/10 Good

They could not find our reservation when arrived
Verified review

4/10 Fair

Room is clean Expected a phone and mini fridge in room
Verified review

8/10 Very good

Almost everything was good. Need to fix the issue with hot and cold water as the hot wasn't working. Suggestion for a microwave and cleaning of the pool after an amount of people have used it.
Verified review

6/10 Good

Very old, was not sure if it was properly clean.
Verified review

4/10 Fair

pool was in maintenance the two days
Verified review

4/10 Fair

The way the night receptionist handle a simple mistake of date I made...
Verified review

2/10 Poor

The service was poor, the pool was out of service the whole time i was there, the room needed upliftment i was very disappointed with Hotel Principe will not stay there anymore and will not recommend this place to anyone.
Verified review

4/10 Fair

We weren’t able to ask for extra towels after the pool so we had to shower with the wet ones. The internet connection is non existent. No do not disturb sign so room service comes into your room while you sleep. The bathroom has no floor mat and we had bugs in our bathroom. The pool was nice. Hotel is not good for a vacation stay but for just a quick check in and out.
Verified review

2/10 Poor

The stay never happened. When we arrived, we were told they had no room. When we showed our reservation with proof of payment, they said they wouldn’t honor the reservation and we needed to get a refund from Expedia. They claimed their system is not updated , hence why it showed they had available rooms on Expedia. Terrible staff with bad attitudes.
Verified review

2/10 Poor

The room was horrible air conditioners did not work at all. They came up eight times to fix my air condition and never work, and never thought about putting me in a different room.
Verified review

2/10 Poor

The room was not properly cleaned. The bathroom door had stains, the bathing curtains had stains, the sheets were stained. There was no blankets or comforter. The pool was not usable the entire weekend. Asked for toilet paper and was told we can’t get any until they come clean the room. Horrible experience
Verified review

2/10 Poor

We didn’t get to stay at the hotel, their rooms were not secured- our room window which was almost the size of the door could not lock! There was no wifi for us to stay connected with family & friends plus the staff had us in circles before even attempting to address us. The pool water was very dirty looking and no flowing water. I will attach photos. Their television was unusable because there was no internet and it was a tv from the Stone Age.
Verified review

2/10 Poor

I paid for 2 rooms before I arrived at the property just to avoid any hassle. When I checked in, I was told there were no room available. Two minutes later, the guy came and Said he just noticed that someone check out two hours ago and the rooms should be clean and ready. I got my room keys, went upstairs to my room just to find the room in a total mess. There were the sheets wrapped up on the bed, the floor was wet and dirty Towels on the floor. I then had to go back downstairs (Staying on the third floor) The elevator is not working so I had to use the stairs, Where I told the receptionist that the room was dirty. Who then told me that I would have to wait 1 and half hours for the room to be cleaned. I had no other option but to wait. After he came back and said the room was ready, I went back to the room. There were no towels or toilet paper. I had to again leave from the 3rd floor and go back downstairs and told him that there is no towels and there is no toilet paper in the room. They then gave me two towels one roll of toilet paper and I informed them that the room I booked, was 4 of us stating in. My wife, my 2 kids and I so I would need 2 additional towels. They said I can only get 2 towels still. I had to leave Hotel to purchase two towels, because we do not share towels at home. I got back went to use the bathroom on the toilet and the toilet seat caved in with me. I have pictures of how the room was when I arrived, and I also have pictures of the toilet.
Verified review

10/10 Exceptional

Bien para pasar la noche.