We took elderly relatives, we had requested ground floor rooms as they struggle with walking, although not guaranteed at booking stage, we were accommodated. The hotel was lovely in its quirkiness. We arrived early as we knew parking was limited and hoped to be able to park our cars, coming back later to check in. As our rooms were already ready we were allowed to check in early. We were also allowed to pay for extra half day of parking on our departure date, which meant we didn't have to move the cars around York to enjoy the rest of second day there. The rooms were all individually designed and the beds were the best hotel beds I have ever slept in, so comfortable, a comment echoed by our parents in their rooms. Staff were friendly and attentive and nothing was too much trouble. The lounge was comfortable to sit in, the breakfast options were very good. Although the location was within easy reach of York, 5-10 minute walk for a moderately fit person, it was tucked down a side street and was surprisingly quiet given the busy road nearby. Would I go back, yes and would I recommend to others definitely yes.