We stayed here for a "babymoon" and were hoping for a relaxing, restful getaway. The room itself was spacious and comfortable, and the breakfast buffet was a highlight — great variety and the breakfast staff were friendly and accommodating. The pool area, while functional, did feel a bit dated compared to the rest of the property.
Unfortunately, our stay was significantly impacted by noise issues and how the front desk handled it. We had a connecting room and could hear everything from the room next door. On our first night, we went to the front desk to request a switch to a non-connecting room, explaining we were there specifically to rest. We were told we'd have to pay extra for an upgrade since no other rooms were available, and when we asked about switching after the day's checkouts, we were only told it "might" be possible with no real commitment either way.
That night, our neighbors were extremely loud between 1-2am, to the point where we had to knock on their door ourselves to ask them to quiet down.
At checkout, my husband raised this feedback with the front desk, but the response was just a thank you — no acknowledgment or empathy for what had been a pretty disruptive stay.
The room and breakfast team were great, but the front desk service (particularly one staff member, Najiha) really let the experience down. Some additional customer service training for that team would go a long way, especially for guests dealing with genuine sleep/noise issues.