Sometimes for all good intentions, things go wrong. As a customer, you have to accept these things and it is how the problem is dealt with is what counts. We took adjoining rooms for our family and there was a problem in one of the rooms. We reported it and within a few minutes, maintenance were with us to fix. A few hours later, it was apparent the fix had not worked. We reported again....it was late and the children were asleep but by first thing in the morning a plan had been activated by the staff, we were told to go and enjoy our day out and they would take care of everything. By the time we returned, we had been moved to new rooms seamlessly. This perfectly represents the service at the Molitor. Prefect blend of professionalism and friendliness. Honest, straight forward and transparent.
Other than the problem, the facilities are fantastic. Beds, comfortable, well appointed bathrooms, nice and in keeping decor and the rich history of the location is sympathetically alluded to without overplaying it. The pool area is just brilliant and the atmosphere created by the clear rules and the clever blend of members and guests.
A truly special stay and the Molitor is now our destination of choice in Paris.