The hotel hardware is good (nice terrace with beautiful views to the mountain, great food at the restaurant, overall well maintained), but the software component is quite bad (terribly understaffed - one sole person is receptionist both to the hotel and restaurant, waiter, andhousekeeper any given day). The owner had a remarkable lack of hospitality, refusing simple needs such as one additional pillow (we were 4 people but only 3 pillows) or turning off the light when my kid was playing in the restaurant's kids corner while we were having dinner. When asking why my room was not cleaned, the answer was that it was, even when the beds were undone and dirty glasses had not been taken away. I asked for it to be cleaned the next day and I faced contempt, even when this is not an apartment, but a full service hotel. Overall, they made us feel as we were an inconvenience. I would not recommend staying here.