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Universal Hotel Neptuno - Adults Only

4.0 star property
Adults-only beachfront hotel with restaurant, near Playa de Palma

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Photo gallery for Universal Hotel Neptuno - Adults Only

Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Daily buffet breakfast (EUR 15 per person)
Junior Suite, Balcony, Sea View (Lateral) | Balcony view
Junior Studio Suite, Sea View (Frontal) | Balcony
View from property
Located near El Arenal Beach, Universal Hotel Neptuno - Adults Only offers a tranquil retreat with beachfront dining and a white sand beach. Guests can unwind at the sauna, grab a bite to eat at PM1114 bistro or enjoy al fresco dining. With in-room WiFi, bike rentals and poolside bar this hotel provides the perfect blend of relaxation and convenience that has left previous guests raving about the helpful staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Parking available
  • Gym
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Free beach cabanas
  • Beach umbrellas
  • Beach club nearby
  • Seasonal outdoor pool
  • Pool bar

Feel at home (6)

  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Espresso maker
  • Blackout drapes/curtains
The current price is $241
$272 total
includes taxes & fees
Sep 23 - Sep 24

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room, Balcony, Sea View

Double Room, Balcony, Sea View | 1 bedroom, in-room safe, desk, laptop workspace

Double Room, Balcony, Sea View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • 23 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, Sea View (Lateral)

Suite, Sea View (Lateral) | Living area | 40-inch flat-screen TV with satellite channels, TV

Suite, Sea View (Lateral)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • 32 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Balcony

Double Room, Balcony | 1 bedroom, in-room safe, desk, laptop workspace

Double Room, Balcony

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double Room, Balcony, Partial Sea View

Double Room, Balcony, Partial Sea View | Balcony view

Double Room, Balcony, Partial Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • 23 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Junior Studio Suite, Sea View (Frontal)

Junior Studio Suite, Sea View (Frontal) | 1 bedroom, in-room safe, desk, laptop workspace

Junior Studio Suite, Sea View (Frontal)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Deep soaking bathtub
  • 20 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, Balcony, Sea View (Lateral)

Junior Suite, Balcony, Sea View (Lateral) | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, Balcony, Sea View (Lateral)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 40 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, Terrace (Lateral)

Junior Suite, Terrace (Lateral) | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, Terrace (Lateral)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • 32 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Calle Llaut 34, Palma de Mallorca, Palma de Mallorca, Mallorca, 7600

What's nearby

  • Playa de Palma - 2 min walk - 0.2 km
  • El Arenal Beach - 17 min walk - 1.5 km
  • Palma Aquarium - 4 min drive - 4.6 km
  • Platja de Can Pastilla - 5 min drive - 6.3 km
  • Port of Palma de Mallorca - 19 min drive - 20.2 km

Getting around

  • Palma de Mallorca Airport (PMI) - 11 min drive
  • Marratxi Poligon Station - 14 min drive
  • Marratxi Station - 16 min drive
  • Palma de Mallorca Son Fuster Station - 17 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪Levita - ‬3 min walk
  • ‪Steakhouse Tango - ‬8 min walk
  • ‪Balneario 6 - ‬4 min walk
  • ‪Restaurante Grupotel Taurus Park - ‬9 min walk
  • ‪Massilia - ‬6 min walk

About this property

Universal Hotel Neptuno - Adults Only

At Universal Hotel Neptuno - Adults Only, you can hit the beach to retreat to a free cabana or enjoy the shade from a beach umbrella, plus you'll be just steps from Playa de Palma. The indoor pool provides a splash of fun, and guests can also take advantage of a fitness center and a sauna. Offering a beachfront location, PM1114 serves Mediterranean cuisine and is open for breakfast, lunch, and dinner. A poolside bar, a seasonal outdoor pool, and a snack bar/deli are other highlights. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 100 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 2 AM
    • Late check-in subject to availability
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 16
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free offsite parking nearby
DONE

Transfers

    • Airport shuttle*
    • Bus station shuttle*
DONE

Offsite

    • Area shuttle within 30 meters*
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Snack bar/deli

What to do

  • On the beach
  • Beach club nearby (surcharge)
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Free beach cabanas
  • Bicycle rentals
  • Beach umbrellas
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Terrace
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Seasonal outdoor pool
  • Bicycle parking
  • Sauna
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local culture & ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Espresso maker

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Mini-fridge

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • Water-efficient toilets only

Special features

Dining

PM1114 - This beachfront bistro specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Pool Bar - This beachfront bar serves light fare only. Open daily.

Here's the breakdown, no surprises

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 15 per person
  • Airport shuttle service is offered for an extra charge
  • Area shuttle service is offered for an extra charge

Renovations and closures

This property is closed from November 17 2025 to February 27 2026 (dates subject to change).

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from April 14 to October 31

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Hotel Neptuno Playa de Palma
Neptuno Hotel
Neptuno Playa de Palma
Myseahouse Hotel Neptuno Playa de Palma
Myseahouse Neptuno Playa de Palma
Myseahouse Neptuno

Frequently asked questions

Is Universal Hotel Neptuno - Adults Only currently open?

This property is closed from November 17 2025 to February 27 2026 (dates subject to change).

Does Universal Hotel Neptuno - Adults Only offer free cancellation for a full refund?

Yes, Universal Hotel Neptuno - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Universal Hotel Neptuno - Adults Only?

Yes, there's an indoor pool and a seasonal outdoor pool.

Are pets allowed at Universal Hotel Neptuno - Adults Only?

Sorry, pets aren't allowed.

Is parking offered on site at Universal Hotel Neptuno - Adults Only?

No, unfortunately, but there's free parking nearby.

Is airport shuttle service offered by Universal Hotel Neptuno - Adults Only?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Universal Hotel Neptuno - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: 2 AM. Check-out time is 11:00 AM.

Is there an onsite casino at Universal Hotel Neptuno - Adults Only?

No, this hotel doesn't have a casino, but Mallorca Casino (15-min drive) is nearby.

What is there to do at Universal Hotel Neptuno - Adults Only and nearby?

Have fun with nearby activities like cycling and hiking, and practice your swing on the nearby golf course. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a seasonal outdoor pool and a sauna. Universal Hotel Neptuno - Adults Only also has a fitness center.

Are there restaurants at or near Universal Hotel Neptuno - Adults Only?

Yes, PM1114 offers alfresco dining, Mediterranean cuisine, and pool views.

Does Universal Hotel Neptuno - Adults Only have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Universal Hotel Neptuno - Adults Only like?

Universal Hotel Neptuno - Adults Only is located on the waterfront, a short 3-minute walk from Hipotels Convention Centre and 2 minutes' walk from Playa de Palma.

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Universal Hotel Neptuno - Adults Only Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Service staff
Room
Location
Beach

Reviews

8/10 Very good

Great for a beach location

Great Stay, lovely sized room, The hallway water dispenser was a good idea. Nice pool area and lovely beach views, We didn’t eat here so cannot comment on that, But we had a lovely spacious suite at the end of the hotel so had clear views of the beach.. mega park was next door, but with the balcony doors shut you couldn’t hear any noise.
leanne, 2-night trip

10/10 Exceptional

I was worried this might be full of stag dos but it wasn’t. It was mainly couples. Hotel is fantastic and very chilled. The only downside was the beds. Two singles pushed together but move really easily so woke up in a different part of the room lol.
mike, 4-night trip

8/10 Very good

Very close to the Playa's party hotspots. Nice pool. Very friendly staff, clean and calm rooms. Only downsight: mattresses were worn out (soft "hole" in the middle).
Tobias Nils, 4-night trip

10/10 Exceptional

.
Jokin, 2-night trip

8/10 Very good

Everything was very good so far and the staff very nice and friendly, we felt very comfortable. But the mattresses and some pillows were not good
Christian, 3-night trip

6/10 Good

The hotel itself is not bad (even if it is definitely not a 4 star hotel) but the location is terrible, in the middle of a little Germany full of drunk people
Carlo, 7-night trip

10/10 Exceptional

Great staff - the housekeeper was stellar. The servers were kind and attentive. Pilar was kind and did an excellent job in surprising my husband for his birthday. The cake was fabulous and the prosecco was nice too. Honestly, the only down was the kids partying all night around the hotel, but this is not in the hotel's control. Would recommend the hotel for sure!
Vildana, 4-night trip

4/10 Fair

The property was totally fine but the outside beach was very dirty and not well kept.
Kathleen, 3-night trip

6/10 Good

Very dated hotel but on the beach

The only reason you should consider this hotel is because of the location. Its on the beach and next to Mega park for those who want to party. Other then that this room is very very very dated.... Like 1990- 2000... Definitly not worth the money....
Ermin, 3-night trip

10/10 Exceptional

I didn’t like the ants in the bathroom
Alexander, 5-night trip

10/10 Exceptional

I absolutely cannot fault my mini break spent at the Universal Hotel Neptuno. All front desk staff, in particular, German and Daniel, were extremely helpful, patient, bilingual and approachable. The ideal that you want and expect from any hotel front desk abroad but rarely receive in reality. However this was the case for me, so checking in, booking excursions, recommendations for places to eat out, directions, booking taxis, holding my luggage after check out, any additional requests etc etc were all made easier by having such a client focused dedicated front desk. Thank you again to German and Daniel. Also huge credit to the cleaning staff who made my room so presentable and such a huge pleasure to return to each day. Other services such as pool, restaurant, sauna, gym, having a beach front view were such a delight to enjoy too. I would certainly recommend this hotel to any one visiting Palma De Mallorca. Richard
Richard, 3-night trip

10/10 Exceptional

Hakim, 3-night trip

8/10 Very good

Dante, 1-night trip

8/10 Very good

Super: Poollandschaft mit Handtuchverleih, guter Bewirtung und toller Clubatmosphäre. Wasserspender im Hotel, gutes Frühstück. Weniger gut: Zimmerreinigung sehr spät oder nur nach Nachfrage. Personal im Frühstücksraum nur oberflächlich freundlich, manchmal genervt und nicht serviceorientierz
Manuela, 7-night trip

10/10 Exceptional

Lage war unschlagbar. Mitten im Geschehen.
Stefanie, 3-night trip

10/10 Exceptional

Wir waren für einen Partyurlaub am Ballermann im Hotel. Einfach klasse , das Frühstück war sehr reichhaltig, das Hotel sehr sauber , das Personal sehr freundlich. Teilweise war es nur schade das das Personal weder Deutsch noch Englisch gesprochen hat. Jedoch hat uns das nicht weiter gestört denn am Ende hat es mit Händen und Füßen geklappt. Der Service war sehr gut, man durfte am Abreisetag noch den ganzen Tag am Pool bleiben, hat kostenlose Handtücher erhalten und konnte kostenlos duschen gehen. Wir kommen nächstes Jahr wieder
Irina, 3-night trip

10/10 Exceptional

Tolle Lage! Super Pool! Verena an der Rezeption war sehr nett!
Nadja Katrin, 3-night trip

10/10 Exceptional

Petra Monika, 3-night trip

10/10 Exceptional

Sauber und modernes Hotel. Freundliches Personal. Umfangreiches Frühstück. Liegt direkt neben dem Megapark. Praktisch, dennoch ruhig im Hotel und zivilisiert.
Marvin Joel, 2-night trip

10/10 Exceptional

Jennifer, 3-night trip

10/10 Exceptional

renate, 4-night trip

8/10 Very good

Miguel, 6-night trip

10/10 Exceptional

Direkt neben dem Megapark, Haltestelle für den Bus zum Flughafen nicht mal 2min entfernt
Shanon, 2-night trip

8/10 Very good

Hilbin, 3-night trip

10/10 Exceptional

Caroline, 4-night trip