Does Papagayo Beach Hotel offer free cancellation for a full refund?

Yes, Papagayo Beach Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Papagayo Beach Hotel?

Yes, there are 2 outdoor pools.

Are pets allowed at Papagayo Beach Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Papagayo Beach Hotel?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Papagayo Beach Hotel?

Yes, an airport shuttle is available from 10 AM to 6 PM on request. The charge is USD 110 per room roundtrip.

What are the check-in and check-out times at Papagayo Beach Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Papagayo Beach Hotel?

Yes, the 5920 square-foot casino features 142 slot machines and 8 gaming tables. Bingo is offered.

What is there to do at Papagayo Beach Hotel and nearby?

Have fun with onsite activities like snorkeling and scuba diving. Additional recreation onsite includes fitness classes and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Papagayo Beach Hotel also has 4 bars, a casino, and a sauna, as well as a health club and a garden.

Are there restaurants at or near Papagayo Beach Hotel?

Yes, there are 10 onsite restaurants, featuring beachfront dining, international cuisine, and ocean views.

What's the area around Papagayo Beach Hotel like?

Papagayo Beach Hotel is located on the waterfront, a short 15-minute walk from Caracas Bay and 6 minutes' walk from Jan Thiel Beach.

Papagayo Beach Hotel, Jan Thiel: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Apr 25, 2025

Great hotel

Marco, 3-night trip

8/10 Very good

Mar 18, 2025

I enjoyed my stay

Shannett, 1-night trip

10/10 Exceptional

Apr 12, 2025

Very nice place! And with lots of restaurants near...

Yuliani, 3-night trip

10/10 Exceptional

Apr 24, 2025

Perfect Birthday In Curacao

Great stay in Curaçao! The staff were awesome and I was met with balloons and a bottle of rose as I checked in on my birthday! The room is perfect and love the outside space

John, 3-night trip

10/10 Exceptional

Jun 4, 2024

Nice place to stay

shannon, 4-night trip

6/10 Good

Feb 24, 2025

I liked the beach. The room was only partial ocean view and was facing the courtyard. I paid for ocen view.

Oded, 8-night trip

8/10 Very good

Jun 25, 2025

My stay at this hotel was great overall. The environment and landscaping was nothing but scenic. Great photo opportunities. The staff were super friendly and accommodating even with the slight language barrier. However, almost everyone understood me fairly easily. The food was also great with an extensive breakfast. My one complaint would be the cleanliness of the sofa could have been better. It was actually pretty, visibly dirty in our room. The room also had a somewhat “bland”, dull smell. Like there was no smell at all, no fresh, inviting smell. I can’t explain it more than that. We requested some sort of air freshener which was handled by housekeeping shortly after. Nevertheless, I enjoyed my stay at the hotel and will return!!

Stephan, 4-night trip

10/10 Exceptional

Jun 10, 2024

Wonderful property

michael, 3-night trip

8/10 Very good

Aug 19, 2022

Staff was great and property was very clean

Vincenzo, 7-night trip

10/10 Exceptional

Mar 1, 2024

I absolutely LOVED the hotel! Gorgeous, easy and in the middle of the best area! Beautiful property, lovely staff! Will definitely be back!

Karen, 3-night trip

10/10 Exceptional

Mar 2, 2020

Absolutely stunning views!! Excellent staff. We greatly enjoyed our visit

SSM, 6-night trip

10/10 Exceptional

Jun 14, 2024

Great Vacation in Paradise

I had an amazing vacation at the resort with great service by the staff. Rougeska, Geinara and Rardely were over the top with helping me during my stay. Excellent room and a great Ocean view. I will be back!!

DOUGLAS, 6-night trip

8/10 Very good

Apr 5, 2024

Besides the breakfast it was great.

Ivan, 6-night trip

8/10 Very good

Aug 1, 2024

was ok. the pool was the coolest thing about the property. not many dining options

Alyssa, 4-night trip

10/10 Exceptional

Mar 20, 2024

Very kindly staff!!!

Veronique, 1-night trip

8/10 Very good

Feb 1, 2025

Very nice place but very poor lighting in rooms. Room was rundown and floor wasn’t swept but otherwise clean. Volume on tv was on one setting which was very high and not able to lower it. If you need towels, ice, or anything else you have to get it from front desk. Staff was excellent and tried their best to accommodate our group ! I would stay again but make sure the room was cleaner.

Geraldine, 5-night trip

10/10 Exceptional

Sep 9, 2022

Awesome!

Jeff, 2-night trip

10/10 Exceptional

Dec 27, 2022

The Best Resort in Curacao We've been coming to the Papagayo Beach Hotel for years. (This year was our fourth visit!) It's an exquisite operation with crisp, modern rooms that are beautifully designed. The staff is consistently friendly and professional. Best of all, it's located right on Jan Thiel Beach. Activities, pools and restaurants are just walking distance along the shore. Papagayo Beach Hotel is outstanding and we plan to visit again in 2023. Highly recommend!

10/10 Exceptional

Dec 11, 2023

It was beautiful when we arrived the hotel lobby It is gorgeous! I wish they used the lobby for a piano bar or some sort of entertainment. It has big open marble floors for dancing. The Christmas decorations were beautiful too. Rougenlea greeted us and checked us in. She was very prompt and even walked us to our room to make sure everything was in perfect order. Thank you Suky, Mardely, the other lady pictured and the tall guy, I forgot his name. They all including housekeeping were outstanding. We will be back.

Lisa, 7-night trip

6/10 Good

Sep 3, 2024

The property itself is nice but there are a few problems but that's not what I want to leave this review for. This review& the low star rating is for an experience that I had with one of the workers,her name begins with K. SHE WORKS PREDOMINANTLY WITH THE PILOTS AND Attendants. She is fair complexioned,on the chubby side& wears glasses. The young lady was helping me when one of the pilots walked up she told me that I will be with you in a second and began to assist him & I said well how can you help him when you're not finished helping me. She responded that she needed to assist him. I posed the question again. This young lady looked me square in my face & instead of explaining to me her sole responsibility, she basically told me that this white pilot is her priority& continued assisting him. I was offended. to make a long story short.I told her about herself & her lack of professionalism. I also spoke to the manager who the day we were leaving seemed to be chummy ,chummy w/the young lady so I don't think any type of action was taken. Whoever is reading this you need to RETRAIN some of the people that work there. Also, there needs to be training for all of the housekeepers that clean the rooms. There needs to be a uniform way of doing things. I'm of the persuasion that if I am spending my money I expect a certain level of service which was lacking. Papayago, please take a page out of the book of the Marriott in Grand Cayman Just came back & service was ⭐⭐⭐⭐⭐ 5 stars!

Earth, 7-night trip

6/10 Good

Jul 18, 2023

Weigh the Pluses and Minuses

This is a slick, modern newer resort hotel with open concept rooms and patios and balconies (lanais). The materials and fixtures are upscale. The layout is well designed. The restaurants and bars are good and convenient. The staff are infectiously pleasant. The adjacent Jan Thiel beach, with restaurants and snorkeling cove and beach tennis were enjoyable. Two features stand out. The on-site grocery store Van Der Tweel with on-site bakery, beer and wine, ready-made salads and yogurt and other snacks was very convenient. The on-site dive shop FunDiving was also a plus. I was ready to rate Papagayo as 4.5 stars. But the shower is all marble. No saftey handles, and wide enough that most people would not be able to put a hand on either opposing wall. Just a little soapy water under foot and you'll think you're on wet ice wearing leather soled shoes. Anyone with mobility concerns or balance issues should be warned. Then there was the sewer-geyser. Yep, a four inch diameter pipe at the edge of my patio, just ten feet from the sliding door to the room which spewed raw sewage including toilet paper into a cascading fetid water fall. Upon seeing this for the first time I walked to the front desk to report it. The staff appeared stunned in disbelief. They said they would send maintenance staff to my room to investigate. Nobody showed. This was Thursday evening at sunset (7:10 PM). On Friday evening at about the same time, the sewer-geyser erupted again. Again, nobody sho

10-night trip

4/10 Fair

Feb 5, 2024

1st I have to say the staff at the front desk are GREAT! No complaints with them at all. This could be a 5-star hotel but there are a lot of defects that need to be managed. In our room you could see they did not clean the floors well. We just got in and stuff would stick to my feet and you can see dust bunnies of hair etc. floating around. There were items removed from the walls and the holes were not fixed professionally. Marks on the wall (easily to reach to wipe off), and the most annoying was the vent in the bathroom ceiling that kept dripping on me while I was getting cleaned up. The bathroom sink had iron built-up (it is hard to see in the picture). There was trash in the hallway that was there the entire time we were there. Due to inconsiderate people it is noisy! People going in and out of their rooms would allow the door to slam which is very loud. If you are sleeping this will wake you up. There is no ice machine in the building; we had to keep going up to the front desk to get ice. The TV had to be fixed, somehow, we were only getting 3 channels. And a very annoying popup kept popping up the entire time we watched anything. We could not get this to turn off. There is no luggage cart so be prepared to haul your luggage through square stoned walkways that beat you to pieces as you pull your stuff to the room. If you have a large suite case you will get a work out. The buildings do not have elevators either so you have to pull your stuff up some stairs.

10/10 Exceptional

Jul 4, 2025

My son and I stayed for about 6 days. We had a blast! The room was as portrayed on the website with a balcony that was larger than we expected. The sea view was amazing. The garden well kept and immaculate. Breakfast exceeded our expectations. And every single member of the staff was extremely friendly and helpful. We have been on the island a number of times and this was the best experience we’ve had so far. (Plse do something about the pigeons during breakfast though)

Chantal, 5-night trip

6/10 Good

Jun 15, 2025

The property is nice and well kept, staff are helpful and the breakfast options were plentiful. The two pools are nice especially the man made beach pool by the beach club. The only set back for me was the rental of the beach area every night for the week we were there to a private event. Music rattled our room every night till 1 or 2 am. On one of the nights was a fireworks show right outside our building. This really is the only complaint which ofc I assume is a one off situation.

Justin, 4-night trip

10/10 Exceptional

May 28, 2025

The staff was amazing. Probably one of the best I've ever seen out of many resorts I've stayed in.

Nick, 4-night trip

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