I have stayed at this hotel before and have always enjoyed my stay. This one particular time, I was annoyed because the air conditioner was not working in the whole buidling and I feel that they should have informed me when I checked in. Instead, I was in my room for about 2 hours when I realized it was not getting any cooler in the room. So, I called the front desk and they told me that the A/C was broken and they could bring me a fan. The fan did help a lot. I understand that these things happen and they couldn't prevent the situation especially when Taipei was experiencing a heatwave but it was not fun. The manager saw my Expedia check-in feedback and responded to my message. After speaking with him, he was able to help me feel more comfortable in the hotel and even offered my friend who was checking in later an early check in. I'm not sure if the A/C was ever fixed but by the end of my stay, I was comfortable.
Usually, when I stay here, the staff, the room, and the hotel condition are all great. Nothing was different this time, except for the temperature in the room.