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Palms Tulum Luxury Hotel

2.5 star property
Boutique hotel with outdoor pool, near Tulum Mayan Ruins

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Step into the tranquil world of Palms Tulum Luxury Hotel, nestled near the ancient Tulum Mayan Ruins. Relax by the outdoor pool surrounded by sun loungers, or unwind in a lush garden and take advantage of bicycle rentals to explore nearby attractions.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Air conditioning
  • Non-smoking

Main amenities (11)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Free use of bicycles
  • Beach towels
  • Airport shuttle
  • Beach shuttle
  • Air conditioning
  • Garden
  • Multilingual staff
  • Concierge services

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Kitchenette
  • Private bathroom
  • Separate bedroom
  • Separate dining area

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Deluxe Apartment

1 bedroom, down comforters, in-room safe, individually decorated

Deluxe Apartment

  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

Similar properties

2 outdoor pools, free cabanas, pool umbrellas
Motto by Hilton Tulum
Zama
  • Pool
  • Spa
  • Pet friendly
  • Free parking
8.6 out of 10, Excellent, 381 reviews
The price is $75
$117 total
includes taxes & fees
May 29 - May 30
Motto by Hilton Tulum
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About the neighborhood

Map
Escorpion street and Andromeda street, Tulum, QROO, 77780

What's nearby

  • Dos Aguas Park - 13 min walk - 1.1 km
  • Jaguar Park - 16 min walk - 1.4 km
  • Hospital de Tulum - 19 min walk - 1.6 km
  • Cenote Calavera - 3 min drive - 2.2 km
  • Tulum National Park - 6 min drive - 3.9 km

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive
  • Cancun Intl. Airport (CUN) - 89 min drive
  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Tacos y tortas el tio - ‬5 min walk
  • ‪La Coqueta - ‬3 min walk
  • ‪Papaya Pizza & Co - ‬2 min walk
  • ‪Botánica Garden Café - ‬3 min walk

About this property

Palms Tulum Luxury Hotel

  • Palms Tulum Luxury Hotel puts you within a 15-minute drive of Tulum Mayan Ruins and Xel-Há Park. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks. Free bike rentals and a garden are offered, and in-room conveniences at this boutique hotel include refrigerators and microwaves.

At a glance

DONE

Hotel size

    • 9 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • The property charges 4 percent for credit card payments
    • Guests must contact the property in advance for check-in instructions and smart lock details; access will be through a private entrance
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 3 children (8 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Beach shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Traveling with children

  • Children stay free (see details)

What to do

  • Beach shuttle (surcharge)
  • Beach nearby
  • Golf lessons nearby

Services

  • Concierge services
  • Multilingual staff
  • Beach shuttle (surcharge)
  • Free bicycle rentals
  • Beach towels
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Built in 2013
  • Garden
  • An outdoor pool

Room amenities

Be entertained

  • 32-inch LED TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Bathrobes

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Furnished balcony
  • Individually furnished and decorated
  • Separate dining area
  • Separate living room

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi

Food and drink

  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Cleaning fee: MXN 700 per accommodation, per stay

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 2520 per vehicle (one-way)
  • Beach shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 4 percent

Children & extra beds

  • Rollaway beds are available for MXN 500 per night

Policies

This property does not have elevators.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Also known as

Palms Hotel Tulum

Palms Luxury

Palms Luxury Hotel

Palms Luxury Hotel Tulum

Palms Tulum

Palms Tulum Hotel

Palms Tulum Luxury

Palms Tulum Luxury Hotel

Tulum Luxury

Tulum Luxury Hotel

Palms Luxury Condo Hotel

Palms Tulum Condo

Palms Tulum Luxury Hotel Hotel

Palms Tulum Luxury Hotel Tulum

Palms Tulum Luxury Hotel Hotel Tulum

Frequently asked questions

Is there a pool at Palms Tulum Luxury Hotel?

Yes, there's an outdoor pool.

Are pets allowed at Palms Tulum Luxury Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Palms Tulum Luxury Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by Palms Tulum Luxury Hotel?

Yes, an airport shuttle is available. The charge is MXN 2520 per vehicle one-way.

What are the check-in and check-out times at Palms Tulum Luxury Hotel?

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Palms Tulum Luxury Hotel and nearby?

Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.

Does Palms Tulum Luxury Hotel have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchenette is available in every room, and also includes a stovetop, a refrigerator, and a microwave.

Does Palms Tulum Luxury Hotel have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Palms Tulum Luxury Hotel like?

Palms Tulum Luxury Hotel is in Tulum City Center, a short 11-minute walk from Dos Aguas Park and 16 minutes' walk from Hunab Lifestyle Center.

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Reviews

Reviews

9.4

Exceptional

9.8

Cleanliness

8.4

Location

9.6

Staff & service

9.6

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

Buena experiencia
Edgar, 2-night trip
Verified

8/10 Very good

El departamento esta cómodo y agradable. Estuvimos ahí 4 noches mi hija y yo y la pasamos muy bien. Javier estuvo siempre disponible y atento con nosotras. Es realmente una persona muy dedicada a su trabajo y le agradecemos mucho toda su ayuda sin embargo cuando nosotras llegamos el domingo 16 de febrero, llegamos ya tarde y el nos estaba esperando pero después se tuvo que ir para descansar y sugiero que pongan alguien en recepción en la noche también porque iba ser complicado si llegábamos mas tarde y no hubiera nadie...
Sandrine, 4-night trip
Verified

10/10 Exceptional

Es un excelente lugar para hospedarse. Super recomendable. A un precio justo.
JonathanRaya, 2-night trip
Verified

8/10 Very good

Management was great in getting me settled in an providing instruction an directions on where I wanted to go. The hotel was clean an spacious. Only bad the internet an tv was down my last day there.
4-night trip
Verified

10/10 Exceptional

Wow what amazing staff, also spoke great English. We felt like we kind of had the best of two hotels with this because of the quick walk to the breakfast at another location. Also when our pool was being cleaned they would send us to the other hotel so we never had to wait. Huge room and very clean! Everyday!
3-night trip
Verified

10/10 Exceptional

We liked that the Front Desk Clerks were all very knowledgeable and super helpful with anything that we needed, from advice on cool things to do, tips on what types of transportation to use, and recommendations on good places to eat around town.
4-night trip
Verified

8/10 Very good

Apartment was lovely and cool before turning the air conditioning on. They had bikes we could use. Laundry place just around the corner. Beach a few kms away. Only downside was the shower didn’t have a curtain of any sort so the water went everywhere
2-night trip
Verified

10/10 Exceptional

A beautiful place for stay in Tulum, clean, everything was in good conditions. I recommend so much.
2-night trip
Verified

10/10 Exceptional

Personal muy amable y todo muy limpio. Tienen guardia de seguridad toda la noche
6-night trip
Verified

10/10 Exceptional

EXCELENTE UBICACION Y AMPLISIMAS HABITACIONES

Ubicacion perfecta, a una cuadra de la carretera 307 que va o viene de Cancun y el Boulevard Coba que te deja en 5 minutos en la zona de playa de Tulum. Enfrente una farmacia completa y una oficina para cambiar divisas, mucha seguridad tanto en el hotel como en la zona de Parking. Bicicletas de cortesia para moverte por el centro de Tulum Sin lugar a dudas el mejor Hotel de la zona centrica de Tulum
pablo, 4-night trip
Verified

10/10 Exceptional

Palms is the best

Fantastic experience with Palms. Grate stuff, everyone’s did a grate job! Thank you guys
Marija, 12-night trip
Verified

8/10 Very good

No WiFi in room. Only in lobby which was very humid and very hot. Had to walk to another hotel for included breakfast.
8-night trip
Verified

10/10 Exceptional

Excelente opción en Tulum

Llegue a la medianoche y la gente de seguridad me recibio y me ayudo con las maletas. Tiene una excelente ubicacion geografica el hotel Las habitaciones perfectas camas grandes y colchon en excelente estado. cuenta con todos los servicios para hacerte un rico desayuno, almuerzo y cena Cocina a gas, tostadora, heladera gigante y de ultima tecnologia, todo tipo de utensillos de cocina. Chapeau Palms Tulum.
pablo, 2-night trip
Verified

10/10 Exceptional

Tulum

Best hotel in Tulum, Big spacious apartments, awesome poolarea, free bikes and Nice Staff 😍
Albina, 6-night trip
Verified

10/10 Exceptional

Very pleasant and helpful, accommodating staff; wonderful place, extremely spacious and comfortable, clean, with all desirable amenities, perfect location. Highly recommendable.
2-night trip
Verified

10/10 Exceptional

Quarto confortável, funcionários simpáticos e prestativos, estacionamento aberto porém seguro. Tem câmbio e mercado grande bem próximos ao hotel. O café da manhã é servido em outro hotel que fica a duas quadras aproximadamente. Quarto silencioso. Único defeito que encontrei é que após um tempo a água do chuveiro esfria. Se você tomar banho rápido não terá problemas. Ótimo custo beneficio.
2-night trip
Verified

10/10 Exceptional

Perfect little oasis in town. Super warm and welcoming staff - thank you! Within biking distance of the Tulum Ruins, the beach and the Gran Cenote.
Tanya, 5-night trip
Verified

8/10 Very good

The staff was nice and the place was clean. Would go back!
Tee, 3-night trip
Verified

10/10 Exceptional

Clean Condo Hotel in Tulum

Very nice Condo Hotel, the room is clean, the staff is nice and very helpful. They rent you a bicycle without a cost and you can go to the beach, Mayan ruin etc in it. A++++!
Yosuke, 1-night trip
Verified

8/10 Very good

Great location close to the main avenue in the city center and very close to the bike routes that lead to the beach and the ruins. Free use of beach towels and bikes are also a great plus! Staff has excellent recommendations for restaurants and beach clubs to suit your preferences. Staff was welcoming and extremely friendly and helpful! I would definitely recommend a stay here.
Grecia, 5-night trip
Verified

10/10 Exceptional

loved this place!!very friendly and welvoming staff who are all happy and want to help in every way possible...very large room..more like a condo where yu can cook.separte bedroom....very nice...loved the location, ..enjoyed the breakfast and the bikes that came with it..would definitely stay again
5-night trip
Verified

10/10 Exceptional

Peaceful and clean

Had a great stay at Palms Tulum, condo was extremely clean, staff was friendly and helpful, security was provided at night and bicycles available for use (free). Condo is centerally locates in town and about 2 miles (20 min bike ride) to beaches and Grand Cenote. Would recommend Palms Tulum, only con was WiFi was intermittent on the 3rd floor condo, but worked great poolside.
Simon, 4-night trip
Verified

8/10 Very good

Rooms were clean and beautiful. Service was spectacular. Only thing is the internet signal is very weak, and the pool is really small.
4-night trip
Verified

10/10 Exceptional

Everyone was super helpful. Location is convenient, our room was just as pictured (maybe even nicer!) and free bikes were a good perk!
4-night trip
Verified

10/10 Exceptional

The staff was very courteous and helpful at all times. The room was immaculate and quite spacious. The location is perfect for walks downtown, taking a rental car to the beach, or traveling to Mayan ruins, or swimming in a cenote. Or, if you prefer, the hotel has bicycles for your personal use for an easy ride to the beautiful white sandy public beaches. Would recommend this hotel and would stay there again.
5-night trip