Check-in was non-existent, the room we ended up in was not the room that we booked. We were told that the maids had "taken the day off" and there would be no room refresh. The towels we were provided with were threadbare and not full-sized (they looked the size of bath mats). There was not remote for the TV, which was fine since we didn't spend much time in the room. The only thing that wasn't broken or poorly fixed was the shower water pressure and the air conditioner. The fire alarm was off the ceiling, the towel rod, toilet roll holder, and bathroom window were all broken and hastily fixed. We had no other stay option since this all happened as we arrived, and were only staying for 2 nights. Would never recommend to stay at a place that the moment you arrive, you get told "let me know if you want to keep the room, if not that's fine" with no offer for refund.