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Meliá Casa Maya Cancún

Property class: 4
Beachfront property with free water park, near Langosta Beach

Choose dates to view prices

Casa Maya Cancun, near the vibrant Cancun Convention Center and La Isla Shopping Mall, offers a relaxing retreat with an international cuisine restaurant on site. Unwind at the white sand beach with free cabanas or take a dip in one of 2 pools and enjoy activities like motor boating and scuba diving.
VIP Access

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 bars/lounges
  • 2 outdoor pools
  • Free water park
  • 24-hour fitness center
  • Outdoor tennis court
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Waterslide

Feel at home (6)

  • Babysitting services
  • Children's pool
  • Playground on site
  • Television
  • Garden
  • Terrace
The current price is $229
$282 total
includes taxes & fees
Sep 12 - Sep 13

Why we love this property

Beach paradise awaits
Discover this all-inclusive property on a white sand beach. Play volleyball or simply lounge with complimentary towels, umbrellas, and chairs.
Poolside paradise
This all-inclusive hotel features 2 outdoor pools, a free water park, and a children's pool. Loungers, umbrellas, a waterslide, and a poolside bar await.
Dream-worthy comfort
Luxurious quarters beckon with plush bathrobes and down comforters for ultimate relaxation. Minibar treats await for midnight indulgences.

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Melia Room, Room, Ocean View

A hotel room with two beds, a desk, a chair, a TV, and a window with a city view.

Melia Room, Room, Ocean View

8.8 out of 10
Excellent
(33 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for The Level Room Swim Up

A hotel room with a large bed, a desk with a lamp, a TV, and a view of the beach through the window.

The Level Room Swim Up

  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Melia Suite Ocean View

A hotel room with a bed, bedside tables, a desk, and a chair.

Melia Suite Ocean View

9.4 out of 10
Exceptional
(33 reviews)
  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for The Level Suite Swim Up

A modern living room with a sofa, two armchairs, a coffee table, and a TV on a stand. There are two side tables with lamps, a large window with a view of palm trees and the sea, and a small desk with a mirror and decorative items.

The Level Suite Swim Up

  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for The Level, Suite, Ocean View

A modern hotel room with a large bed, a bedside table, a TV, and a mirror.

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for The Level Grand Suite

A modern hotel room with a large bed, a desk, a chair, a TV, and a view of the city through the window.

The Level Grand Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 104 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for The Level, Room, Ocean View

A hotel room with a bed, a TV, a desk, and a hallway leading to another room.

The Level, Room, Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Melia Room, Room, Balcony, Ocean View

A hotel room with a large bed, two wall sconces, a round side table, a chair, and a view through a large window.

Melia Room, Room, Balcony, Ocean View

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for The Level, Room, Balcony, Ocean View

A hotel room with a bed, a TV, a desk, and a hallway leading to another room.

The Level, Room, Balcony, Ocean View

  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Melia Suite Garden View with Balcony

A modern living room with a flat-screen TV, a dining area with a round table and chairs, a sofa with cushions, and a coffee table.

Melia Suite Garden View with Balcony

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 81 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Room Standard with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board (on request)

Room Standard with Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite Junior with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board (on request)

Suite Junior with Ocean View

  • Ocean view
  • 81 sq m
  • Sleeps 5
  • Free WiFi

View all photos for Room Superior with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board (on request)

Room Superior with Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500

What's nearby

  • Langosta Beach - 1 min walk - 0.1 km
  • Nichupté Lagoon - 2 min walk - 0.2 km
  • Escénica Tower - 14 min walk - 1.2 km
  • Tortuga Beach - 17 min walk - 1.5 km
  • Playa Tortugas - 4 min drive - 2.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive
  • Tulum Intl. Airport (TQO) - 176 min drive
  • Airport shuttle
  • Area shuttle (surcharge)

Restaurants

  • ‪Lobby Bar - ‬1 min walk
  • ‪Bites Food Hall - ‬10 min walk
  • ‪Los Chachalacos - ‬15 min walk
  • ‪Coffee & Me - ‬9 min walk
  • ‪Starbucks - ‬2 min drive

About this property

Meliá Casa Maya Cancún

  • At Meliá Casa Maya Cancún, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll be just steps from Langosta Beach. Guests can splash around at the 2 outdoor pools and free water park, and those in the mood for pampering can indulge in deep-tissue massages, facials, and body treatments. Serving local cuisine, Merkado is one of 4 restaurants and 3 bars/lounges. Other features include a 24-hour fitness center, an outdoor tennis court, and a children's pool. Fellow travelers love the helpful staff and beach location.

All inclusive details

  • All-inclusive room rates at Meliá Casa Maya Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

At a glance

DONE

Hotel size

    • 260 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Onsite parking includes off-street options
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 3 bars/lounges

Traveling with children

  • Free water park access
  • Children's pool
  • Playground
  • Babysitting services
  • Children's games

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Ziplining nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Communal living room
  • 24-hour fitness center
  • 2 outdoor pools
  • Free water park
  • Spa services
  • Outdoor pickleball court
  • Outdoor tennis court
  • Waterslide

Accessibility

  • Elevator
  • Elevator door width (inches): 71
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Well-lit path to entrance
  • Pool access ramp on site

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, facials, and body treatments.

Dining

Merkado - This restaurant specializes in local cuisine. Open daily.
Lobby Bar Boreal - Onsite lobby lounge. Open daily.
Cape Nao - This restaurant overlooks the ocean and specializes in international cuisine. Open daily.
Casa Nostra - This restaurant specializes in Italian cuisine. Open daily.
The Grill - This restaurant serves lunch only. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

Optional extras

  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Frequently asked questions

Does Meliá Casa Maya Cancún offer free cancellation for a full refund?

Yes, Meliá Casa Maya Cancún does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Meliá Casa Maya Cancún?

Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Meliá Casa Maya Cancún?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Meliá Casa Maya Cancún?

Yes, there's free self parking.

What are the check-in and check-out times at Meliá Casa Maya Cancún?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge. Contactless check-in and check-out are available.

Is there an onsite casino at Meliá Casa Maya Cancún?

No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (8-min drive) and Dubai Palace Casino (9-min drive) are both nearby.

What is there to do at Meliá Casa Maya Cancún and nearby?

Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation nearby includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the all-inclusive property's other amenities, which include 3 bars and a waterslide. Meliá Casa Maya Cancún also has a 24-hour fitness center and spa services, as well as a garden.

Are there restaurants at or near Meliá Casa Maya Cancún?

Yes, there are 4 onsite restaurants, featuring local cuisine and ocean views.

What's the area around Meliá Casa Maya Cancún like?

Meliá Casa Maya Cancún is a short 3-minute walk from Langosta Beach and 15 minutes' walk from Tortuga Beach. Travelers give top marks for the property's prime location.

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Reviews

Meliá Casa Maya Cancún Reviews

8.2

Very Good

9.0

Cleanliness

8.4

Amenities

8.6

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The beach was beautiful, clean, and perfect for families, with good beach services and activities available. (122 reviews)
  • The pool and water park were great, with plenty of room for everyone and fun activities for kids. (79 reviews)
  • Restaurant staff provided excellent service and the food was consistently delicious at all restaurants and buffets. (84 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Beach
Service staff
Location
Food
Restaurant
Family friendly
View
Water
Breakfast

Reviews

Verified review

10/10 Exceptional

Good food, lots of activities, great beach, comfortable rooms, nice pools
Lorna J, 7-night trip
Verified review

8/10 Very good

Very family friendly
Arturo, 4-night trip
Verified review

8/10 Very good

Family friendly with lots of activities for kids. Property is clean and oceanview suite is spacious.
Danica, 5-night trip
Verified review

6/10 Good

The building and rooms were great!! Food was not good! Restaurant manager needs Customer Service training.
Hector, 3-night trip
Verified review

10/10 Exceptional

Great hotel for families with kids. Beautiful and very clean beach. Delicious food and drinks. Very well organized 👌 👏
Dorota, 11-night trip
Verified review

8/10 Very good

The location is a decent drive from the airport (40 minutes without traffic) but the view is worth it. It’s very kid-friendly and the water park is awesome (better than the pictures). I wish they had more indoor kid amenities and more restaurants.
Trang, 4-night trip
Verified review

8/10 Very good

Really nice hotel with excellent services. Highly recommend it for families with kids.
Fernando, 1-night trip
Verified review

10/10 Exceptional

Amazing beach, great food, friendly staff, and nothing was ever too busy. The #1 MUST is to book "The Level" room category, the extras you get make a huge difference. Melia Casa Maya Cancun is a great family resort.
Iosua, 7-night trip
Verified review

10/10 Exceptional

The all-inclusive hotel was generally well appointed and well organized. We had some difficulties with the dinner reservation process. The atmosphere was very family friendly, and the waterpark offerings were exceptional.
Photo from the third floor
Marshall D., 5-night trip
Verified review

10/10 Exceptional

Excellent facility, staff were extremely courteous and helpful. Food exceeded my expectations. Location on one of most beautiful beaches in Cancun.
Todd Charles, 7-night trip
Verified review

6/10 Good

Staff very friendly and accommodating. This is a very kid focused hotel.
William J, 6-night trip
Verified review

10/10 Exceptional

Clean room, amazing staff and amenities
Michelle, 7-night trip
Verified review

10/10 Exceptional

Best hotel stay in well over a decade. Great service, food and atmosphere.
Ricardo, 8-night trip
Verified review

10/10 Exceptional

Yes it was very clean I had a great time there and planning to go back
Gabriela, 4-night trip
Verified review

10/10 Exceptional

The place is beautiful very clean and the staff is great! From the bellboy to the servers and waiters at the buffets they were friendly and courteous and did their work with a smile!
Gabriel, 2-night trip
Verified review

8/10 Very good

The kids splash park and water slides were a hit with our kids.
Blair, 7-night trip
Verified review

10/10 Exceptional

Staff was absolutely amazing. So glad we went with the upgrade to the Level. Very much worth it considering the amenities. Great beach access and kid friendly. Could not ask for more. Thank you!
Ocean view
jacqueline, 3-night trip
Verified review

10/10 Exceptional

Very family friendly. Food was okay. Beach was wonderful. Would definitely book again
Christopher, 4-night trip
Verified review

6/10 Good

Wish there were more dining options and better organization for dinner reservations. Room was outdated but view was nice. Definitely will stay at a slightly larger resort next time. Jose - the pool server was amazing!!
Heather, 8-night trip
Verified review

8/10 Very good

Kids loved the water park and the beach had pillow soft white sand. We didn’t have too much of a problem finding lounge chairs. Activities were a bit few and far between and it’s not really a “party” resort. More for kids and/or relaxation.
Christopher, 7-night trip
Verified review

10/10 Exceptional

Beautiful large rooms, attentive staff , high end food and beautiful pool and beautiful beach
Antonietta, 5-night trip
Verified review

10/10 Exceptional

We had a wonderful stay at Meliá Maya Casa Cancún. The resort is beautiful, clean, and relaxing, with excellent service from the friendly and attentive staff. The rooms were comfortable, the food was delicious, and the overall atmosphere made our vacation truly enjoyable. Highly recommended!
Qiamuddin, 5-night trip
Verified review

10/10 Exceptional

Lovely boutique hotel. Perfect for families with your kids. Would return time and time again.
Iain, 7-night trip
Verified review

8/10 Very good

We had a big room, plenty of space for a family of five. Amazing views from the balcony. Food was good, but could be much better if they kept the buffet food hot. Pool and waterslides were both great, the kids had so much fun.
Caleb, 7-night trip
Verified review

8/10 Very good

Rooms very clean, food was great, small resort easy to get everywhere, very kids friendly, location wasn’t the best if you love walking down the beach it’s beside a locals beach and pier and the other side is too rocky to walk around. Staff was a bit rude but overall had a great stay!
Austin, 7-night trip