We stayed just one night. Overall, it was good. The kitchenette was really nice and I wish we had an opportunity to use it. The hotel was new, so everything seemed really clean. Our room door was difficult to open and it took several tries. We can hear the door unlock, but we had issues actually opening it. The bathroom sliding door was EXTREMELY difficult to close. I clearly stated that we had 2 adults and 2 children staying in the room, but we only got 3 bath towels. You can also hear everything that's happening outside. My credit card was charged a day early and I had to call and correct it. The agent that assisted me was very kind and helpful, but I still feel that I shouldn't have been charged prior to my stay. During check-in, the front desk staff was nice, but they didn't know why my credit card got charged at all since they thought my third-party booking doesn't charge guests' credit cards. There was a bunch of confusion because of that. I understand the hotel just opened and the staff is just learning, but it made me a little uneasy. The breakfast layout was not thoughtful of the flow of guests trying to be food. The condiments were also all on one shelf on to of one of the carts, making it difficult to use. With such an elegant feel to the whole place, I would expect at least one type of meat protein offered at breakfast. The hotel looked great walking in, but there are some things that need some work.
