We had two rooms reserved under my name.
The property is stunning. The staff is attentive and the restaurants on site are very good. The rooms in the main structure appear to be well situated, as seen on their website.
We had requested an early check in.
The property did not seem to be busy. Even so, we had to wait until almost 4pm to get our room. My guests, who arrived a day later, did however get the requested early check in.
Both rooms under my reservation were in the annex.
These rooms are certainly not as nice as they appear to be aligned north-south and do not receive any direct sunlight. The interior furnishings and carpeting appear to be a tad worse for wear.Are these rooms assigned to third party agents like Expedia?
Ponte apparently overlooked my VIP status. I did not receive any of the credits that my guests, who arrived a day later, got at check in.
Hotels.com needs to ensure that guests who book through them are assigned the best rooms available.