This was honestly the worst hotel experience I’ve ever had.
I chose this hotel because the pool and garden area looked beautiful in the photos, but unfortunately it was the worst hotel experience I’ve ever had.
When we checked in and entered the room, every faucet had been left running and water was overflowing from the bathroom onto the floor. We informed the front desk and were told someone would come clean it, but when we went to ask again, we were simply handed a mop. We tried to clean it ourselves, but the water kept overflowing. We had to explain the situation multiple times before someone finally came to the room. One staff member even made rude comments to us while passing by.
The room itself was also very unhygienic. There was hair from previous guests stuck on the shower walls, the toilet was dirty, and the bathroom smelled bad. The white bed linens were stained brown, which was shocking. Overall, the entire room felt unclean.
There were also no towels in the room, so we had to go to the front desk to get them ourselves. Even the pool did not look clean.
The atmosphere and photos online looked nice, which is why we booked this hotel, but our actual experience was extremely disappointing and uncomfortable.