Hotel Astoria

Property class: 3
Mountain hotel with spa, near Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

Hotel Astoria offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free breakfast
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Ski storage
  • Room service
  • Babysitting
  • Front-desk safe
  • ATM/banking services
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
  • Free newspapers in the lobby

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Double Room

A cozy living room with a red sofa, wooden armchairs, a coffee table, and a television.

Double Room

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Studio, Kitchen, Mountain View (located in adjacent building)

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

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The price is $260
$280 total
includes taxes & fees
Sep 24 - Sep 25
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About the neighborhood

Map
Steinmattstrasse 32, Postfach 469, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Kirchbrücke - 1 min walk - 0.1 km
  • Zermatt - Furi - 1 min walk - 0.1 km
  • Furi - Riffelberg - 1 min walk - 0.1 km
  • Furi Ski Area - 1 min walk - 0.1 km

Getting around

  • Sion (SIR) - 24.1 miles/38.8 km
  • Geneva International Airport (GVA) - 79.9 miles/128.6 km
  • Zermatt Gornergratbahn Station - 9 min walk
  • Zermatt Station - 9 min walk
  • Zermatt (QZB-Zermatt Train Station) - 9 min walk

Restaurants

  • ‪Elsie Bar - ‬3 min walk
  • ‪Hotel Post Zermatt - ‬6 min walk
  • ‪Brown Cow Pub - ‬6 min walk
  • ‪Old Zermatt - ‬1 min walk
  • ‪Stefanie's Creperie - ‬5 min walk

About this property

Hotel Astoria

  • Hotel Astoria offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge.

At a glance

Hotel size

    • 21 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: 10 PM
    • Minimum check-in age: 18
    • Check-out time is 11 AM

Special check-in instructions

    • The front desk is open daily from 8 AM - 10 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*

Pets

    • Pets allowed*

Internet

    • Free WiFi in rooms

Parking

    • No onsite parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Room service

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)

What to do

  • Mountain biking
  • Rock climbing
  • Helicopter/airplane tours
  • Golfing nearby
  • Ski lessons nearby
  • Snowboarding nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 1986
  • ATM/banking
  • Safe-deposit box at front desk
  • Full-service spa

Accessibility

  • Wheelchair accessible
  • Elevator

Room amenities

Be entertained

  • Television
  • Premium TV channels

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
  • Resort fee: CHF 2.50 per person, per night

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Pets are allowed for an extra charge of CHF 8 per pet

Policies

Extra-person charges may apply and vary depending on property policy.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Guests can rest easy knowing there's a fire extinguisher on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards.

Credit cards accepted: Visa, Mastercard, American Express

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Also known as

Astoria Zermatt

Hotel Astoria Zermatt

Hotel Astoria Hotel

Hotel Astoria Zermatt

Hotel Astoria Hotel Zermatt

Frequently asked questions

Does Hotel Astoria offer free cancellation for a full refund?

Yes, Hotel Astoria does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Astoria?

Yes, pets are welcome. There's a charge of CHF 8 per pet.

Is parking offered on site at Hotel Astoria?

Sorry, there's no onsite parking at Hotel Astoria.

What are the check-in and check-out times at Hotel Astoria?

Check-in start time: 2 PM; Check-in end time: 10 PM. Check-out time is 11 AM.

What is there to do at Hotel Astoria and nearby?

Have fun with onsite activities like mountain biking, rock climbing, and hiking. Additional recreation onsite includes helicopter/airplane tours. Hotel Astoria also has a spa.

Are there restaurants at or near Hotel Astoria?

Yes, there's an onsite restaurant.

Does Hotel Astoria have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Astoria like?

Hotel Astoria is a short 9-minute walk from Zermatt Gornergratbahn Station and 3 minutes' walk from Matterhorn Museum.

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Reviews

Hotel Astoria Reviews

8.6

Excellent

8.6

Cleanliness

8.4

Location

8.8

Staff & service

8.0

Property conditions & facilities

Reviews

Verified review

6/10 Good

Nice friendly on reception. Room very basic and dated. No kettle etc. good base though for shops and lake.
Verified review

8/10 Very good

Sehr freundliches und hilfsbereites Personal TV Zimmer 206 funktionierte nicht
Verified review

10/10 Exceptional

Top Hotel Badewanne/Dusche sollte erneuert werden.
Verified review

8/10 Very good

Top Lage, Freundliches Personal, Saubere Zimmer

Wir hatten drei tolle Tage in Zermatt. Unser Hotel war gut gelegen, und mit dem Bus waren die verschiedenen Skigebiete gut erreichbar. Das Morgenessen entsprach unseren Bedürfnissen. Wenn es eine Beanstandung gäbe, wär der Lärm durch Partygänger hervorzuheben. Aber man kann nicht Zentral wohnen, und noch eine ruhige Nacht verlangen. Das Personal war sehr freundlich und Hilfsbereit.
Verified review

10/10 Exceptional

Wir haben fie Zeit in Zermatt genossen
Verified review

10/10 Exceptional

Service was amazing, everyone was so friendly!
Verified review

10/10 Exceptional

Very good in all aspects !!

Stay was excellent, hotel was close by to everything ( train station - 10 mins, Matter horn cable car - 15 mins walk, Spar express market - next door ) The receptionist/manger was so friendly and very helpful, I recommend this this hotel to all
Verified review

8/10 Very good

Great stay

The bed and comforter were super comfortable. The room and balcony were very spacious. It’s an older hotel but it’s cute and everything works. I didn’t get a chance to visit the sauna but it looks new and clean. Service staff were amazing. Wifi is very weak and unreliable.
Verified review

10/10 Exceptional

Best Kept Secret

Second stay in Astoria, Great location between sunnegga and furi ski lift. Famous bakery Fuchs and the groccery store right outside the hotel. And of course the best kept secret... the spa. Looking forward to come back!
Verified review

10/10 Exceptional

Traumhaftes Zimmer in Zermatt!

Wir hatten ein schönes grosses Zimmer mit Terrasse und Ausblick aufs Matterhorn, traumhaft!! Kostenloser Transfer zum Bahnhof ist hier natürlich selbstverständlich. Natürlich kostenlos, was andere Anbieter nicht verstehen, ist die Freundlichkeit des Chefs und aller Mitarbeiter. Wenns nach Zermatt geht, kommen wir sicher wieder!
Verified review

10/10 Exceptional

Zuvorkommender Gastgeber. Sehr freundlich und hilfsbereit. Hotelzimmer mit Blick auf dem Matterhorn.
Verified review

10/10 Exceptional

Clean. Friendly staff
Verified review

10/10 Exceptional

Magnifique personnel tres bon déjeuner copieux tres bien située je recommande cet hotel et endroit
Verified review

10/10 Exceptional

Sehr freundliches Personal. Top Morgenessen. Ruhige und doch zentrale Lage inkl. Sicht auf den oberen Teil des Matterhorns. Sehr empfehlenswert!
Verified review

10/10 Exceptional

Empfehlenswert!

Super und sehr freundlicher Service, sehr familienfreundlich, gute Lage!
Verified review

10/10 Exceptional

Beautiful spacious room with Matterhorn view from the balcony.
Verified review

6/10 Good

Grand Old Hotel in need of TLC!

This hotel is in desperate need of an upgrade. All the fittings are old and the rooms incredibly dark. The lighting is totally inadequate. We had to use the torch on our phone to see in the wardrobe! No lounge or bar and front door locked at 22:00. Breakfast was adequate at best However; it was very clean and the staff were pleasant and very helpful. There is a good ski room We did not use the Wellness centre so can’t comment. It’s position in the town is good and handy for most things. Pleasant and helpful driver to shuttle you and luggage to and from station. This was obviously once a grand hotel in the middle of Zermatt but has seen little if any investment this century.
Verified review

10/10 Exceptional

清潔で部屋は広いし、夜は静かで快適でした。冷蔵庫はありましたが身にバー専用のため、ベランダに飲み物を置いて冷やしました。ポットもありましたので暖かい飲み物は飲めました。WIFIの速度があまり早くないのは仕方ないかなと思いました。 天気が良く、マッターホルンが良く見える橋に近く、毎日撮影できました。
Verified review

10/10 Exceptional

The staff is very friendly and helpful. The hotel in its style is charming. The location within Zermatt very good.
Verified review

10/10 Exceptional

複数のヨーロッパの国で同価格帯のホテルに泊まった経験がありますが、今までで最高のホテルでした。スタッフは親切でとても感じが良く、部屋は広くて清潔で設備も整っています。
Verified review

10/10 Exceptional

Probably the best choice and value for a tight bud

I was very impressed with this place! I enjoyed my stay very much.. I arrived early around 10am and they allowed me to check in early. Woman at the desk was very helpful and friendly. Rooms are spacious, clean, and have a great view. Breakfast also was better than I expected and the coffee was great!
Verified review

10/10 Exceptional

Bravo Astoria

Simple and straightforward mountain hotel in the middle of Zermatt. Wonderful location and the staff as fantastic - welcoming us, free and on time pickup at train, breakfast, storing our bags while we skied...
Verified review

10/10 Exceptional

Cadre traditionnel et fonctionnel. Super le spa et sauna!
Verified review

8/10 Very good

Gemütlicher Aufenthalt

Sehr schöner Aufenthalt, sehr nahe vom Zentrum. 10 min vom Bahnhof entfernt. Man wird vom Hotel abgeholt. Tolle Tips von der Reception bekommen. Wellneslandschaft klein, aber sehr schön und gemütlich. Schöne Aussicht auf das Matterhorn.
Verified review

8/10 Very good

Superfreundliches Personal. Super lage für Bar/Restaurant. Top Shuttleservice.