Waldesruh

Staff is rude, unhelpful. 1. We arrived late so our friend picked up the room key. We were looking for ages for the room nr.40 as on key, eventually after trying several doors, key fitted to nr2. Later receptionist said nr 40 is for internal use only, which made no sense to us. 2. We booked double room, but got room with two single beds together and two single duvets. (see pic attached) When we asked to change the room, receptionist argued with us, saying that all rooms are like this and it is a double room. She couldn’t change it, so we asked at least to give us a discount for inconvenience, but she rejected and said, if the wooden frame in the middle is bothering us, she can prepare the bed on a sofa, which we refused considering the price we were paying for the hotel!!!!!!! 3. No room service! We waited two days to get towels changed, at the end, we went to reception and insisted to have it done. Reply was: “Theoretically we can do the bed, but we don’t do it and towels are changed only if they are wet! So non of days of our stay, they cleaned our room or made the beds. 4. On top of all of this, we had expired milk in our room We stayed at the hotel in November 2017. Milk expiry date was May 2017.

room is good but wifi is terrible slow. This is not good for business stay.